Stivers Wealth Management
Client Service Associate
Stivers Wealth Management, Knoxville, Tennessee, United States, 37955
Structured Settlements & Financial Planning for Attorneys, Plaintiffs, and High-Achieving Professionals.
About Stivers Wealth Management
Stivers Wealth Management is an independent, Tennessee‑registered investment advisory firm based in Knoxville. We provide planning‑led wealth management for individuals and families, with an emphasis on clarity, confidence, and long‑term peace of mind.
The firm is led by a father-and-son team: Brian Charles Stivers and Justin Brian Stivers, JD, CFP®. Brian has been advising clients since 1992, bringing decades of experience in guiding individuals and families through long‑term planning decisions. Justin practiced as an attorney before transitioning into wealth management and focuses on delivering planning‑led advice with clarity and structure.
The firm is intentionally growing, and this role will be its
first dedicated client service hire . This is a critical position for someone who wants to be trusted, relied upon, and deeply involved in the day‑to‑day operations of the firm.
Role Overview The Client Service Associate is the firm’s frontline operational and client service hub. This role exists to remove paperwork and process bottlenecks from the advisors—particularly
annuity application processing , which is the firm’s top operational priority. This is not a passive or purely administrative role. The right person will
own workflows , track cases to completion, communicate proactively with clients and carriers, and keep the office running smoothly—even when the advisors are out of the office.
Key Responsibilities
Prepare, submit, and track annuity applications from start to finish
Coordinate directly with clients to gather missing or updated information
Communicate with annuity carriers regarding status, requirements, and follow‑ups
Prevent NIGO issues through careful review and documentation
Maintain organized records and status tracking for each case
Open and service client accounts through custodians (primarily Schwab, but experience with any major custodian is acceptable)
Support asset transfers, rollovers, and account maintenance
Proactively track and follow up to ensure timely completion
Serve as a primary point of contact for routine client service requests
Assist clients with account access, paperwork, and custodial questions
Escalate planning or complex matters to the advisors as appropriate
Manage scheduling for client and prospect meetings
Confirm appointments, handle rescheduling, and protect advisor calendars
Greet clients and prospects and maintain a professional, client‑ready office
Answer and route inbound calls; serve as first‑line communication
Prepare and reset conference rooms; manage mail and office logistics
Assist with seminars, client events, and follow‑up
Support CRM workflows, email campaigns, and light marketing coordination as capacity allows
Required Qualifications
Prior experience in a wealth management, financial advisory, or annuity‑focused office (RIA, hybrid RIA, independent BD, bank wealth platform, or similar)
Hands‑on annuity application processing experience
(end‑to‑end ownership preferred)
Strong attention to detail and process discipline
Professional, confident client communication skills (phone and email)
Ability to work independently and manage multiple workflows without constant supervision
Comfortable in a small‑team, entrepreneurial environment
Ability to work
full‑time, in‑office
in Knoxville during standard business hours
Preferred (Not Required)
Experience with annuity carriers such as Athene, Jackson, Delaware Life, Ibexis, or similar
CRM experience (Redtail, Salesforce, or comparable)
Notary Public
Experience supporting client events or seminars
Ideal Candidate Profile This role is ideal for a seasoned Client Service Associate who already understands how a wealth management office runs and enjoys being the person who makes sure things are done correctly the first time. You take pride in clean paperwork, proactive follow‑up, and being someone advisors can fully trust to run operations. You are comfortable being the first hire, value autonomy, and want a role that can grow into broader operations or office management as the firm expands.
Base salary:
$55,000–$75,000+ , depending on experience
Willingness to pay at the top of the range for a true plug‑and‑play candidate
No traditional benefits currently; healthcare stipend may be considered
Opportunity to grow with the firm as it scales
Seniority Level
Entry level
Employment Type
Full-time
#J-18808-Ljbffr
The firm is intentionally growing, and this role will be its
first dedicated client service hire . This is a critical position for someone who wants to be trusted, relied upon, and deeply involved in the day‑to‑day operations of the firm.
Role Overview The Client Service Associate is the firm’s frontline operational and client service hub. This role exists to remove paperwork and process bottlenecks from the advisors—particularly
annuity application processing , which is the firm’s top operational priority. This is not a passive or purely administrative role. The right person will
own workflows , track cases to completion, communicate proactively with clients and carriers, and keep the office running smoothly—even when the advisors are out of the office.
Key Responsibilities
Prepare, submit, and track annuity applications from start to finish
Coordinate directly with clients to gather missing or updated information
Communicate with annuity carriers regarding status, requirements, and follow‑ups
Prevent NIGO issues through careful review and documentation
Maintain organized records and status tracking for each case
Open and service client accounts through custodians (primarily Schwab, but experience with any major custodian is acceptable)
Support asset transfers, rollovers, and account maintenance
Proactively track and follow up to ensure timely completion
Serve as a primary point of contact for routine client service requests
Assist clients with account access, paperwork, and custodial questions
Escalate planning or complex matters to the advisors as appropriate
Manage scheduling for client and prospect meetings
Confirm appointments, handle rescheduling, and protect advisor calendars
Greet clients and prospects and maintain a professional, client‑ready office
Answer and route inbound calls; serve as first‑line communication
Prepare and reset conference rooms; manage mail and office logistics
Assist with seminars, client events, and follow‑up
Support CRM workflows, email campaigns, and light marketing coordination as capacity allows
Required Qualifications
Prior experience in a wealth management, financial advisory, or annuity‑focused office (RIA, hybrid RIA, independent BD, bank wealth platform, or similar)
Hands‑on annuity application processing experience
(end‑to‑end ownership preferred)
Strong attention to detail and process discipline
Professional, confident client communication skills (phone and email)
Ability to work independently and manage multiple workflows without constant supervision
Comfortable in a small‑team, entrepreneurial environment
Ability to work
full‑time, in‑office
in Knoxville during standard business hours
Preferred (Not Required)
Experience with annuity carriers such as Athene, Jackson, Delaware Life, Ibexis, or similar
CRM experience (Redtail, Salesforce, or comparable)
Notary Public
Experience supporting client events or seminars
Ideal Candidate Profile This role is ideal for a seasoned Client Service Associate who already understands how a wealth management office runs and enjoys being the person who makes sure things are done correctly the first time. You take pride in clean paperwork, proactive follow‑up, and being someone advisors can fully trust to run operations. You are comfortable being the first hire, value autonomy, and want a role that can grow into broader operations or office management as the firm expands.
Base salary:
$55,000–$75,000+ , depending on experience
Willingness to pay at the top of the range for a true plug‑and‑play candidate
No traditional benefits currently; healthcare stipend may be considered
Opportunity to grow with the firm as it scales
Seniority Level
Entry level
Employment Type
Full-time
#J-18808-Ljbffr