Tapestry
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Sales Support Associate II Wrentham, MA, US
Sales Support Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers. We leave a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, Sauv is essential to this role.
Responsibilities
CASH WRAP • Greeting the customer with a smile, eye contact, and offering your name • Interacting genuinely and naturally with customers LOG • Reading cues to determine customers’ needs • Conducting email/name capture, where permitted by law • Maintaining accuracy when operating POS • Maintaining cash wrap organization and cleanliness • Suggesting multiple add‑ons andšuyk gift cards • Maintaining cash and POS media accurately and in compliance with Coach policy • Creating lasting impressions by thanking customers and providing a reason to return • Representing Coach brand appropriately
STOCKROOM / WAREHOUSE • Receiving shipments and transfers • Notifying Store Management when new product arrives • Scanning cartons/transfers, verifying store information is correct • Communicating all discrepancies to Store Management • Processing shipments/transfers according to Coach standards and timeframes • Organizing and cleaning stock room daily; including off‑site/remote warehouse as applicable • Shifting/organizing product in the stockroom; reacting to sell‑through and making room for new product • Managing stock levels/product ownership in back‑of‑house and sales floor • Preparing and conducting regular cycle counts, as directed • Participating in store physical inventory counts, as scheduled • Maintaining Company Loss Prevention standards
SALES FLOOR • Regularly analyzing sales floor to assess replenishment needs • Replenishing sales floor/assigned zone • Reacting to sell‑through and executing visual merchandising needs • Supporting sales floor activities, as directed • Effectively communicating information pertaining to price points, features/benefits, color and stock availability to multiple customers 經• Responding to customer requests confidently; partnering with sales team or Store Management when needed • Upkeeping housekeeping standards
Competencies
Cstim ( ರಸ್ತೆ) Drive For Results:
Consistently exceeding goals, top performer, bottom‑line oriented, steadfastly pushes self and others for results.
Customer Focus:
Dedicated to meeting borders for internal and external customers, building trust and respect.
Creativity:
Generates new and unique ideas, connects previously unrelated notions, original in brainstorming settings.
Interpersonal Savvy:
Relates well across all levels, builds rapport, uses diplomacy and tact, diffuses high‑tension situations.
Learning on The Fly:
Learns quickly, embraces change, analyzes successes and failures for improvement, enjoys unfamiliar tasks.
Perseverance:
Pursues every task with energy, drive, and determination to finish despite setbacks.
Dealing with Ambiguity:
Handles change, shifts gears comfortably, decides to act Det unalter-immediate picture, handles risk and uncertainty.
Additional Requirements
Experience:
1‑3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie‑talkie, understanding and reading price and product release sheets.
Physical:
Ability to execute at a fast pace, communicate effectively with customers and team, maneuver sales floor, shopping shelves, and stock room; climbing, bending, kneeling required. Ability to frequently liftyectos up to 25 pounds and occasionally up to 50 pounds to process product shipment/transfers.
Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including flexibility for nights, weekends, and holidays, high retail traffic and sales days (including but not limited to Thanksgiving after‑day, Memorial Day, Christmas Eve, Mother’s Day, تس).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions are based solely on an applicant’s or employee’s qualifications in relation to the requirements of the position. Decisions are passages without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
Work Setup Base Pay Range: $15.00 to $19.50 Hourly
– Tapestry will comply with minimum wage requirements and any applicable pay laws based on city, county, and state regulations.
Benefits Our company offers health benefits (medical, dental, vision), life insurance, disability insurance, and a 401(k) savings plan. Eligible employees may also enroll in paid time off for wellness needs and vacation, receive product discounts, and receive incentive compensation. For more information, visit
Click Here – U.S. Store Compensation & Benefits .
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
#J-18808-Ljbffr
Sales Support Associate II Wrentham, MA, US
Sales Support Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers. We leave a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, Sauv is essential to this role.
Responsibilities
CASH WRAP • Greeting the customer with a smile, eye contact, and offering your name • Interacting genuinely and naturally with customers LOG • Reading cues to determine customers’ needs • Conducting email/name capture, where permitted by law • Maintaining accuracy when operating POS • Maintaining cash wrap organization and cleanliness • Suggesting multiple add‑ons andšuyk gift cards • Maintaining cash and POS media accurately and in compliance with Coach policy • Creating lasting impressions by thanking customers and providing a reason to return • Representing Coach brand appropriately
STOCKROOM / WAREHOUSE • Receiving shipments and transfers • Notifying Store Management when new product arrives • Scanning cartons/transfers, verifying store information is correct • Communicating all discrepancies to Store Management • Processing shipments/transfers according to Coach standards and timeframes • Organizing and cleaning stock room daily; including off‑site/remote warehouse as applicable • Shifting/organizing product in the stockroom; reacting to sell‑through and making room for new product • Managing stock levels/product ownership in back‑of‑house and sales floor • Preparing and conducting regular cycle counts, as directed • Participating in store physical inventory counts, as scheduled • Maintaining Company Loss Prevention standards
SALES FLOOR • Regularly analyzing sales floor to assess replenishment needs • Replenishing sales floor/assigned zone • Reacting to sell‑through and executing visual merchandising needs • Supporting sales floor activities, as directed • Effectively communicating information pertaining to price points, features/benefits, color and stock availability to multiple customers 經• Responding to customer requests confidently; partnering with sales team or Store Management when needed • Upkeeping housekeeping standards
Competencies
Cstim ( ರಸ್ತೆ) Drive For Results:
Consistently exceeding goals, top performer, bottom‑line oriented, steadfastly pushes self and others for results.
Customer Focus:
Dedicated to meeting borders for internal and external customers, building trust and respect.
Creativity:
Generates new and unique ideas, connects previously unrelated notions, original in brainstorming settings.
Interpersonal Savvy:
Relates well across all levels, builds rapport, uses diplomacy and tact, diffuses high‑tension situations.
Learning on The Fly:
Learns quickly, embraces change, analyzes successes and failures for improvement, enjoys unfamiliar tasks.
Perseverance:
Pursues every task with energy, drive, and determination to finish despite setbacks.
Dealing with Ambiguity:
Handles change, shifts gears comfortably, decides to act Det unalter-immediate picture, handles risk and uncertainty.
Additional Requirements
Experience:
1‑3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie‑talkie, understanding and reading price and product release sheets.
Physical:
Ability to execute at a fast pace, communicate effectively with customers and team, maneuver sales floor, shopping shelves, and stock room; climbing, bending, kneeling required. Ability to frequently liftyectos up to 25 pounds and occasionally up to 50 pounds to process product shipment/transfers.
Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including flexibility for nights, weekends, and holidays, high retail traffic and sales days (including but not limited to Thanksgiving after‑day, Memorial Day, Christmas Eve, Mother’s Day, تس).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions are based solely on an applicant’s or employee’s qualifications in relation to the requirements of the position. Decisions are passages without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
Work Setup Base Pay Range: $15.00 to $19.50 Hourly
– Tapestry will comply with minimum wage requirements and any applicable pay laws based on city, county, and state regulations.
Benefits Our company offers health benefits (medical, dental, vision), life insurance, disability insurance, and a 401(k) savings plan. Eligible employees may also enroll in paid time off for wellness needs and vacation, receive product discounts, and receive incentive compensation. For more information, visit
Click Here – U.S. Store Compensation & Benefits .
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
#J-18808-Ljbffr