The Southeast Permanente Medical Group
Clinical Ops Support Specialist
The Southeast Permanente Medical Group, New York, New York, United States
Clinical Ops Support Specialist – The Southeast Permanente Medical Group
Kaiser Permanente / The Southeast Permanente Medical Group (TSPMG)
Location: Kaiser Permanente Regional Office, 3495 Piedmont Road, NE, Atlanta, GA 30305.
Term: temporary position up to 1 year, full benefits, on‑site Monday–Friday.
The Clinical Ops Support Specialist works within TSPMG’s Operations and Strategy department as a contracted hourly position reporting to the Director of Perioperative Services, Operations and Strategy. The role involves managing patient referrals, ensuring timely access to services, and reviewing referrals against specialty‑specific clinical pathways within the context of service and access standards.
Major Responsibilities / Essential Functions
Review and process specialty referrals for select departments to determine the optimal place of service for each patient, ensuring quality, cost‑effectiveness, and patient convenience.
Meet routinely with the Director, Practice Management Coordinator, TSPMG and HP Administrative leaders, Physician Leaders, and health plan stakeholders to maintain service and access standards.
Review and assess access reports to determine capacity and escalates outliers to management, as needed.
Communicate with leadership, clinicians, and external facilities, as needed.
Ensure compliance with HIPAA and organizational policies.
Provide additional operational support as needed.
Minimum Education
High school diploma or equivalent.
Preferred Education
Bachelor of Arts, Bachelor of Science, or other similar bachelor’s degree.
Minimum Work Experience and Qualifications
Proficient with Microsoft Office suite.
Strong organizational and communication skills.
Ability to prioritize and work within firm deadlines.
Ability to establish positive, professional relationships with senior leadership and management team members.
Preferred Work Experience and Qualifications
Work experience in large multi‑specialty medical group practices.
Experience in referral processing.
Proficiency in Epic EMR system.
Medical Assistant Certification preferred.
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The Clinical Ops Support Specialist works within TSPMG’s Operations and Strategy department as a contracted hourly position reporting to the Director of Perioperative Services, Operations and Strategy. The role involves managing patient referrals, ensuring timely access to services, and reviewing referrals against specialty‑specific clinical pathways within the context of service and access standards.
Major Responsibilities / Essential Functions
Review and process specialty referrals for select departments to determine the optimal place of service for each patient, ensuring quality, cost‑effectiveness, and patient convenience.
Meet routinely with the Director, Practice Management Coordinator, TSPMG and HP Administrative leaders, Physician Leaders, and health plan stakeholders to maintain service and access standards.
Review and assess access reports to determine capacity and escalates outliers to management, as needed.
Communicate with leadership, clinicians, and external facilities, as needed.
Ensure compliance with HIPAA and organizational policies.
Provide additional operational support as needed.
Minimum Education
High school diploma or equivalent.
Preferred Education
Bachelor of Arts, Bachelor of Science, or other similar bachelor’s degree.
Minimum Work Experience and Qualifications
Proficient with Microsoft Office suite.
Strong organizational and communication skills.
Ability to prioritize and work within firm deadlines.
Ability to establish positive, professional relationships with senior leadership and management team members.
Preferred Work Experience and Qualifications
Work experience in large multi‑specialty medical group practices.
Experience in referral processing.
Proficiency in Epic EMR system.
Medical Assistant Certification preferred.
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