H-E-B
Panel & Sample Analyst, Customer Insights
Join to apply for the Panel & Sample Analyst, Customer Insights role at H-E-B.
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $28 billion.
The Customer Insights team performs consumer and product research on all H-E-B Own Brand items.
Responsibilities
Execute and plan Corporate, Quant, and Own Brand research sample screening and survey programming (sensory and consumer)
Cultivate a community of customers and partners that can be used in H-E-B research studies
Schedule, expedite, and coordinate with internal groups to keep projects moving ahead
Propose and develop panel recruitment, retention, and engagement strategies through analysis of available panel data and external best practices
Scrutinize sample and data for accuracy in project targeting and data analysis
Master the panel and project execution platform
Manage day‑to‑day communications with panel members via email, newsletters, and social media
Respond promptly to panel member questions, concerns, and issue tickets to resolve problems
Serve as a trusted adviser to stakeholders, identifying additional sample and survey opportunities
Stay current on market research panel industry standards, innovations and best practices
Establish effective procedures for getting work done
Keep information and documentation organized and accessible
Follow up on all requests in a timely manner
Qualifications
2+ years of experience in Market Research, Social Sciences, Psychology, Survey Methodology, or an equivalent program
Basic understanding of panel management, sampling, questionnaire design, coding, tabulation, quality assurance, data security and email deliverability
Knowledge of probability sampling, precise project control, quality control procedures, questionnaire programming and insightful analysis
Working knowledge of SAS, SPSS, Qualtrics or other analysis software
Good understanding of qualitative and quantitative methodologies
Proficiency in MS Office and office equipment
Strong verbal and written communication skills
Strong analytical skills
Ability to manage multiple priorities and shift focus between tasks with attention to detail
Ability to develop and maintain collaborative working relationships
Proven ability to manage multiple projects at varying stages simultaneously and to prioritize
Desired Skills
Workable in a fast‑paced retail office environment
Willingness to travel by car or plane with overnight stays
Ability to work extended hours and sit for extended periods
Hand/finger dexterity
Location: San Antonio, TX.
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H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $28 billion.
The Customer Insights team performs consumer and product research on all H-E-B Own Brand items.
Responsibilities
Execute and plan Corporate, Quant, and Own Brand research sample screening and survey programming (sensory and consumer)
Cultivate a community of customers and partners that can be used in H-E-B research studies
Schedule, expedite, and coordinate with internal groups to keep projects moving ahead
Propose and develop panel recruitment, retention, and engagement strategies through analysis of available panel data and external best practices
Scrutinize sample and data for accuracy in project targeting and data analysis
Master the panel and project execution platform
Manage day‑to‑day communications with panel members via email, newsletters, and social media
Respond promptly to panel member questions, concerns, and issue tickets to resolve problems
Serve as a trusted adviser to stakeholders, identifying additional sample and survey opportunities
Stay current on market research panel industry standards, innovations and best practices
Establish effective procedures for getting work done
Keep information and documentation organized and accessible
Follow up on all requests in a timely manner
Qualifications
2+ years of experience in Market Research, Social Sciences, Psychology, Survey Methodology, or an equivalent program
Basic understanding of panel management, sampling, questionnaire design, coding, tabulation, quality assurance, data security and email deliverability
Knowledge of probability sampling, precise project control, quality control procedures, questionnaire programming and insightful analysis
Working knowledge of SAS, SPSS, Qualtrics or other analysis software
Good understanding of qualitative and quantitative methodologies
Proficiency in MS Office and office equipment
Strong verbal and written communication skills
Strong analytical skills
Ability to manage multiple priorities and shift focus between tasks with attention to detail
Ability to develop and maintain collaborative working relationships
Proven ability to manage multiple projects at varying stages simultaneously and to prioritize
Desired Skills
Workable in a fast‑paced retail office environment
Willingness to travel by car or plane with overnight stays
Ability to work extended hours and sit for extended periods
Hand/finger dexterity
Location: San Antonio, TX.
#J-18808-Ljbffr