Acaydia School of Aesthetics
Job Details
Full-time | Salary: $45,000 - 52,000 annually + quarterly performance bonuses | Health insurance & 401(k)
Company Description At Acaydia, our mission is to provide personalized care and connection, ensuring that every student and client enjoys a beautiful experience tailored to their unique needs. As the Ivy League of aesthetics schools, we uphold a standard of excellence that goes beyond education—creating elevated experiences for both students and guests while preparing future professionals for successful careers in the aesthetics industry.
As we continue to grow, we are seeking a driven and organized Spa Operations & Marketing Manager
to lead spa execution, guest experience, and revenue performance.
Role Description The Spa Operations & Marketing Manager plays a key role in the success of Acaydia’s spa and clinic environment. This position is responsible for overseeing daily spa operations, front desk performance, guest experience, and the execution of revenue-driving initiatives. The ideal candidate is an execution-focused leader who thrives on accountability, consistency, and results, while maintaining a polished, on-brand experience for every guest.
This role works closely with campus leadership to ensure smooth operations, strong sales performance, and a high standard of service.
Key Responsibilities Spa Operations & Guest Experience
Oversee daily spa operations, including front desk workflow, scheduling, service flow, and inventory
Ensure a consistent, high-quality guest experience aligned with Acaydia standards and values
Maintain clean, organized, and professional spa and clinic environments
Train, coach, and hold front desk and spa staff accountable to performance and service expectations
Own spa and clinic sales performance across services, retail, packages, and promotions
Set clear sales expectations and execution standards for the front desk team
Track and report on key performance indicators such as conversion, average ticket, retail attach, and rebooking
Identify opportunities for improvement and implement corrective action when performance gaps arise
Marketing Execution & Promotions
Execute approved marketing initiatives, seasonal promotions, and in-house campaigns
Ensure staff are trained on current offers, promotions, and sales messaging
Maintain consistency in guest-facing materials, signage, displays, and promotions
Support local partnerships, events, and referral initiatives as directed
Work closely with the Campus Director and leadership team to align spa operations with campus priorities
Collaborate with Admissions and Education teams to support clinic flow and student experience
Provide regular updates and reporting on spa performance and operational needs
Qualifications
Experience in spa operations, staff management, and customer service
Knowledge of marketing strategies, promotional planning, and branding
Strong organizational and time management skills
Ability to work collaboratively in a team environment and lead effectively
Proficiency in scheduling software and business management tools
Excellent communication and interpersonal skills
Experience in the aesthetic or wellness industry is highly desirable
Bachelor's degree in Business Management, Marketing, Hospitality, or related field; equivalent work experience will also be considered
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Technical and Vocational Training
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Company Description At Acaydia, our mission is to provide personalized care and connection, ensuring that every student and client enjoys a beautiful experience tailored to their unique needs. As the Ivy League of aesthetics schools, we uphold a standard of excellence that goes beyond education—creating elevated experiences for both students and guests while preparing future professionals for successful careers in the aesthetics industry.
As we continue to grow, we are seeking a driven and organized Spa Operations & Marketing Manager
to lead spa execution, guest experience, and revenue performance.
Role Description The Spa Operations & Marketing Manager plays a key role in the success of Acaydia’s spa and clinic environment. This position is responsible for overseeing daily spa operations, front desk performance, guest experience, and the execution of revenue-driving initiatives. The ideal candidate is an execution-focused leader who thrives on accountability, consistency, and results, while maintaining a polished, on-brand experience for every guest.
This role works closely with campus leadership to ensure smooth operations, strong sales performance, and a high standard of service.
Key Responsibilities Spa Operations & Guest Experience
Oversee daily spa operations, including front desk workflow, scheduling, service flow, and inventory
Ensure a consistent, high-quality guest experience aligned with Acaydia standards and values
Maintain clean, organized, and professional spa and clinic environments
Train, coach, and hold front desk and spa staff accountable to performance and service expectations
Own spa and clinic sales performance across services, retail, packages, and promotions
Set clear sales expectations and execution standards for the front desk team
Track and report on key performance indicators such as conversion, average ticket, retail attach, and rebooking
Identify opportunities for improvement and implement corrective action when performance gaps arise
Marketing Execution & Promotions
Execute approved marketing initiatives, seasonal promotions, and in-house campaigns
Ensure staff are trained on current offers, promotions, and sales messaging
Maintain consistency in guest-facing materials, signage, displays, and promotions
Support local partnerships, events, and referral initiatives as directed
Work closely with the Campus Director and leadership team to align spa operations with campus priorities
Collaborate with Admissions and Education teams to support clinic flow and student experience
Provide regular updates and reporting on spa performance and operational needs
Qualifications
Experience in spa operations, staff management, and customer service
Knowledge of marketing strategies, promotional planning, and branding
Strong organizational and time management skills
Ability to work collaboratively in a team environment and lead effectively
Proficiency in scheduling software and business management tools
Excellent communication and interpersonal skills
Experience in the aesthetic or wellness industry is highly desirable
Bachelor's degree in Business Management, Marketing, Hospitality, or related field; equivalent work experience will also be considered
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Technical and Vocational Training
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