CIVANA Wellness Resort & Spa
Apply for the Lead Banquet Captain (Full-Time) role at CIVANA Wellness Resort & Spa.
CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional, and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
ACCOLADES
2024, 2023, 2022, 2021, 2020 Travel & Leisure World’s Best Award - #3 Top Destination Spa
2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
2024, 2023, 2022 OpenTable Diners' Choice Award
2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
2023 Men’s Health Travel Awards - Top Relaxation Destination
2023 TripAdvisor Traveler's Choice Award
2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
AAA Four Diamond Rating
AAA Inspector’s Best of Housekeeping Award
WHY YOU’LL LOVE WORKING AT CIVANA
Complimentary access to wellness classes & programming
Complimentary shift meal
Team member referral bonus
Generous Team Member & Friends & Family Resort rates and discounts
Lead Banquet Captain (Full-Time) The Lead Banquet Captain provides hands‑on leadership for all banquet and event operations, ensuring seamless execution, strong team performance, and consistently exceptional guest and client experiences. This role serves as the on‑site operational lead for events and a key liaison between Banquets, Events, and Culinary teams.
This is a full‑time role with a flexible schedule that includes AM and PM shifts, weekends, and holidays, based on business needs and event volume.
Essential Responsibilities
Lead and execute all banquet event setups and service in accordance with Banquet Event Orders (BEOs) and CIVANA brand standards
Attend and actively participate in BEO planning meetings; ensure clear communication and readiness for execution
Schedule and execute monthly banquet meetings to align teams on standards, training, communication, and upcoming events
Create and manage banquet staff schedules, ensuring appropriate coverage for all events
Direct, supervise, and train banquet setup and service staff, fostering accountability and teamwork
Serve as the on‑site operational lead for events, ensuring timelines, service flow, and guest satisfaction
Work closely with the Events and Culinary teams to ensure accurate food counts, dietary accommodations, and exceptional service delivery
Ensure all guests with dietary allergies or restrictions are served correctly
Proactively engage with clients and guests to ensure a positive and polished event experience
Ensure client sign‑off on daily BEO checks and accurate posting of charges
Support LMA accountability and banquet department standards
Maintain inventory of banquet equipment and communicate needs to leadership
Monthly inventory of Banquet Beverage
Participate hands‑on in room setup, service, and breakdown as needed
Uphold all safety, security, and emergency procedures
Model professionalism by reporting on time, wearing a uniform, and adhering to company policies
Skills & Experience
Minimum 2 years of supervisory or leadership experience
2+ year banquet or hospitality experience preferred
Strong leadership, organization, and communication skills
Ability to multitask, problem‑solve, and lead calmly in a fast‑paced environment
Proficiency in Microsoft Office (Word, Excel, Teams); Opera and Delphi experience preferred
Professional, guest‑focused demeanor with the ability to motivate diverse teams
Physical Requirements
Ability to lift and carry 50+ pounds
Extended periods of standing and walking required
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at CIVANA Wellness Resort & Spa by 2x.
Get notified about new Banquet Captain jobs in Carefree, AZ.
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CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional, and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
ACCOLADES
2024, 2023, 2022, 2021, 2020 Travel & Leisure World’s Best Award - #3 Top Destination Spa
2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
2024, 2023, 2022 OpenTable Diners' Choice Award
2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
2023 Men’s Health Travel Awards - Top Relaxation Destination
2023 TripAdvisor Traveler's Choice Award
2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
AAA Four Diamond Rating
AAA Inspector’s Best of Housekeeping Award
WHY YOU’LL LOVE WORKING AT CIVANA
Complimentary access to wellness classes & programming
Complimentary shift meal
Team member referral bonus
Generous Team Member & Friends & Family Resort rates and discounts
Lead Banquet Captain (Full-Time) The Lead Banquet Captain provides hands‑on leadership for all banquet and event operations, ensuring seamless execution, strong team performance, and consistently exceptional guest and client experiences. This role serves as the on‑site operational lead for events and a key liaison between Banquets, Events, and Culinary teams.
This is a full‑time role with a flexible schedule that includes AM and PM shifts, weekends, and holidays, based on business needs and event volume.
Essential Responsibilities
Lead and execute all banquet event setups and service in accordance with Banquet Event Orders (BEOs) and CIVANA brand standards
Attend and actively participate in BEO planning meetings; ensure clear communication and readiness for execution
Schedule and execute monthly banquet meetings to align teams on standards, training, communication, and upcoming events
Create and manage banquet staff schedules, ensuring appropriate coverage for all events
Direct, supervise, and train banquet setup and service staff, fostering accountability and teamwork
Serve as the on‑site operational lead for events, ensuring timelines, service flow, and guest satisfaction
Work closely with the Events and Culinary teams to ensure accurate food counts, dietary accommodations, and exceptional service delivery
Ensure all guests with dietary allergies or restrictions are served correctly
Proactively engage with clients and guests to ensure a positive and polished event experience
Ensure client sign‑off on daily BEO checks and accurate posting of charges
Support LMA accountability and banquet department standards
Maintain inventory of banquet equipment and communicate needs to leadership
Monthly inventory of Banquet Beverage
Participate hands‑on in room setup, service, and breakdown as needed
Uphold all safety, security, and emergency procedures
Model professionalism by reporting on time, wearing a uniform, and adhering to company policies
Skills & Experience
Minimum 2 years of supervisory or leadership experience
2+ year banquet or hospitality experience preferred
Strong leadership, organization, and communication skills
Ability to multitask, problem‑solve, and lead calmly in a fast‑paced environment
Proficiency in Microsoft Office (Word, Excel, Teams); Opera and Delphi experience preferred
Professional, guest‑focused demeanor with the ability to motivate diverse teams
Physical Requirements
Ability to lift and carry 50+ pounds
Extended periods of standing and walking required
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at CIVANA Wellness Resort & Spa by 2x.
Get notified about new Banquet Captain jobs in Carefree, AZ.
#J-18808-Ljbffr