Southfield, City of (MI)
Special Projects Coordinator - Human Resources
Southfield, City of (MI), Southfield, Michigan, United States, 48076
Under general supervision, this position provides front counter and administrative support within the Human Resources Department. The role serves as a first point of contact for employees, applicants, and the public; assists recruitment, onboarding, benefits, and insurance-related functions; and performs records management and retention duties while maintaining strict confidentiality and compliance with applicable laws and policies.
Provide professional front counter and telephone customer service
Greet and assist employees, applicants, and members of the public in a courteous and professional manner
Respond to general HR, recruiting, onboarding, benefits, and insurance-related inquiries and appropriately route requests
Maintain strict confidentiality in a high-volume front counter environment
Assist the recruiting team with administrative support throughout the hiring process
Perform records management and records retention functions in accordance with established policies and retention schedules
Maintain, organize, and update HR records utilizing NEOGOV, BS&A, Laserfiche, and physical personnel files
Process ICHAT background checks and request driving records as required
Track pre-employment compliance and notify appropriate staff of issues or deficiencies
Assist with onboarding processes, including issuing ID badge and key fob requests
Support employee benefits administration by distributing forms and routing inquiries to appropriate staff
Prepare and process Personal Injury Protection (PIP) auto insurance letters using approved templates and procedures
Retrieve, sort, and distribute incoming and outgoing Human Resources mail
Maintain supplies at the front counter and notify the Office Coordinator when replacement orders are needed
Perform related administrative duties as assigned
High school diploma or equivalent
One (1)–three (3) years of experience in human resources support, front desk operations, recruiting support, or administrative work
Experience handling confidential and sensitive information
Strong customer service, communication, and organizational skills
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office and basic HR systems
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Provide professional front counter and telephone customer service
Greet and assist employees, applicants, and members of the public in a courteous and professional manner
Respond to general HR, recruiting, onboarding, benefits, and insurance-related inquiries and appropriately route requests
Maintain strict confidentiality in a high-volume front counter environment
Assist the recruiting team with administrative support throughout the hiring process
Perform records management and records retention functions in accordance with established policies and retention schedules
Maintain, organize, and update HR records utilizing NEOGOV, BS&A, Laserfiche, and physical personnel files
Process ICHAT background checks and request driving records as required
Track pre-employment compliance and notify appropriate staff of issues or deficiencies
Assist with onboarding processes, including issuing ID badge and key fob requests
Support employee benefits administration by distributing forms and routing inquiries to appropriate staff
Prepare and process Personal Injury Protection (PIP) auto insurance letters using approved templates and procedures
Retrieve, sort, and distribute incoming and outgoing Human Resources mail
Maintain supplies at the front counter and notify the Office Coordinator when replacement orders are needed
Perform related administrative duties as assigned
High school diploma or equivalent
One (1)–three (3) years of experience in human resources support, front desk operations, recruiting support, or administrative work
Experience handling confidential and sensitive information
Strong customer service, communication, and organizational skills
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office and basic HR systems
#J-18808-Ljbffr