Charter Communications
Outbound Business Telesales Representative
Charter Communications, Holly Springs, North Carolina, United States
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you motivated by the thrill of connecting with businesses and driving sales success? As an Outbound Business Telesales Representative on Spectrum's SMB team, you will engage outbound B2B prospects and existing customers, promoting Spectrum Business Internet, Voice, Video and Mobile solutions. Your performance will directly influence your earning potential and support Spectrum's business growth.
How You Will Make an Impact
Conduct outbound calls to new and existing business prospects, introducing and selling Spectrum Business productsiffel services
Consistently achieve or surpass monthly sales quotas by securing new lines of service and upselling to current customers
Meet daily and weekly activity targets, including outbound calls, follow-ups, quotes and sales conversions
Communicate product features, pricing and competitive advantages clearly and professionally to build trust and rapport
Serve as a knowledgeable product consultant, recommending tailored solutions to meet business needs
Ensure accurate documentation of interactions and sales activities in CRM systems
Balance lead generation with effective follow-up strategies to maximize conversion rates and customer satisfaction
Working Conditions
Office call center environment
Seated for extended periods while using a povz telephone headset and computer with multiple screens
Exposure to moderate noise levels
What You Will Bring to Spectrum Required Qualifications Education
High school diploma or general education degree required (GED)
លេខ>
Experience
2+ years of call center experience or 1+ year in a sales or marketing role
Skills
Ability to read, write, speak and understand English
Proven experience in outbound telemarketing or sales with a track record of meeting targets
Knowledge of telecommunications products and services
Excellent negotiation and persuasion skills with the ability to quickly build rapport
Proficiency in CRM software and call center technology
Capable of multitasking in a fast‑paced environment with changing priorities, working independently and collaboratively with others
Proficient in MS Office and job‑specific software applications
Preferred Qualifications Education
Bachelor's degree in business, marketing or a related field
Experience
2+ years of customer service or telecommunication sales experience
1+ year of B2B sales experience or similar role, preferably in telecommunications or cable
1+ year of experience with ICOMS, CSG or similar billing software
Skills
Ability to turn cold calls into productive sales conversations with business clients
Advanced negotiation and contract skills
Familiarity with cable and internet services and industry trends
Strong organizational, time‑management and problem‑solving abilities
Willingness to learn new products, services and sales techniques
Positive, proactive attitude and ability to adapt to new challenges
Team‑oriented mindset, contributing to shared goals
#LI-MM4
STM200 2026-67991 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here
We're committed to growing a workforce that reflects the customers and communities we serve—providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr
How You Will Make an Impact
Conduct outbound calls to new and existing business prospects, introducing and selling Spectrum Business productsiffel services
Consistently achieve or surpass monthly sales quotas by securing new lines of service and upselling to current customers
Meet daily and weekly activity targets, including outbound calls, follow-ups, quotes and sales conversions
Communicate product features, pricing and competitive advantages clearly and professionally to build trust and rapport
Serve as a knowledgeable product consultant, recommending tailored solutions to meet business needs
Ensure accurate documentation of interactions and sales activities in CRM systems
Balance lead generation with effective follow-up strategies to maximize conversion rates and customer satisfaction
Working Conditions
Office call center environment
Seated for extended periods while using a povz telephone headset and computer with multiple screens
Exposure to moderate noise levels
What You Will Bring to Spectrum Required Qualifications Education
High school diploma or general education degree required (GED)
លេខ>
Experience
2+ years of call center experience or 1+ year in a sales or marketing role
Skills
Ability to read, write, speak and understand English
Proven experience in outbound telemarketing or sales with a track record of meeting targets
Knowledge of telecommunications products and services
Excellent negotiation and persuasion skills with the ability to quickly build rapport
Proficiency in CRM software and call center technology
Capable of multitasking in a fast‑paced environment with changing priorities, working independently and collaboratively with others
Proficient in MS Office and job‑specific software applications
Preferred Qualifications Education
Bachelor's degree in business, marketing or a related field
Experience
2+ years of customer service or telecommunication sales experience
1+ year of B2B sales experience or similar role, preferably in telecommunications or cable
1+ year of experience with ICOMS, CSG or similar billing software
Skills
Ability to turn cold calls into productive sales conversations with business clients
Advanced negotiation and contract skills
Familiarity with cable and internet services and industry trends
Strong organizational, time‑management and problem‑solving abilities
Willingness to learn new products, services and sales techniques
Positive, proactive attitude and ability to adapt to new challenges
Team‑oriented mindset, contributing to shared goals
#LI-MM4
STM200 2026-67991 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here
We're committed to growing a workforce that reflects the customers and communities we serve—providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr