AT&T
Job Description
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
As we expand our virtual call center operations, Richardson will serve as a strategic hub for driving Wireless and Fiber sales performance. With aggressive growth targets and a plan to scale headcount significantly in 2026, we need strong leadership to ensure operational excellence and sales success.
Why This Role Is Critical
Performance Leadership: Virtual call centers require a dedicated manager to oversee sales execution, coach teams, and ensure KPIs are consistently met across multiple geographies.
Scalable Growth: With the planned addition of 275 Premier Service Consultants, this role will provide the structure and accountability needed to onboard, train, and ramp new hires effectively.
Sales Strategy Execution: The Sales Manager will translate corporate objectives into actionable plans for Wireless postpaid voice and Fiber sales, ensuring alignment with AT&T’s growth priorities.
Employee Engagement & Retention: Virtual environments demand intentional leadership to maintain culture, motivation, and reduce attrition. This role will implement engagement strategies tailored for remote teams.
Risk Mitigation: Without this position, we risk inconsistent performance, slower ramp‑up times, and missed revenue targets during a critical growth phase.
Expected Impact
Drive measurable improvements in Wireless and Fiber sales performance.
Accelerate onboarding and productivity for virtual teams.
Strengthen leadership structure to support long‑term virtual call center success.
Overall Purpose To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.
What you’ll do
Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
What you’ll need
Bachelor’s degree (BS/BA) desired.
5+ years of related sales experience.
What you’ll bring
Oversees entry to mid‑level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies.
Leads the team to manage small, less complex sales with a smaller quota or territory.
Handles process‑driven assignments with moderate oversight.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.
Supervisor Yes
Compensation Our Manager‑Sales Cross Sales MSS, earns between $61,700 - $92,500.
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company‑designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone
Weekly Hours 40
Time Type Regular
Location Richardson, Texas
Salary Range $61,700.00 - $92,500.00
Equal Employment Opportunity Statement It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
As we expand our virtual call center operations, Richardson will serve as a strategic hub for driving Wireless and Fiber sales performance. With aggressive growth targets and a plan to scale headcount significantly in 2026, we need strong leadership to ensure operational excellence and sales success.
Why This Role Is Critical
Performance Leadership: Virtual call centers require a dedicated manager to oversee sales execution, coach teams, and ensure KPIs are consistently met across multiple geographies.
Scalable Growth: With the planned addition of 275 Premier Service Consultants, this role will provide the structure and accountability needed to onboard, train, and ramp new hires effectively.
Sales Strategy Execution: The Sales Manager will translate corporate objectives into actionable plans for Wireless postpaid voice and Fiber sales, ensuring alignment with AT&T’s growth priorities.
Employee Engagement & Retention: Virtual environments demand intentional leadership to maintain culture, motivation, and reduce attrition. This role will implement engagement strategies tailored for remote teams.
Risk Mitigation: Without this position, we risk inconsistent performance, slower ramp‑up times, and missed revenue targets during a critical growth phase.
Expected Impact
Drive measurable improvements in Wireless and Fiber sales performance.
Accelerate onboarding and productivity for virtual teams.
Strengthen leadership structure to support long‑term virtual call center success.
Overall Purpose To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.
What you’ll do
Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
What you’ll need
Bachelor’s degree (BS/BA) desired.
5+ years of related sales experience.
What you’ll bring
Oversees entry to mid‑level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies.
Leads the team to manage small, less complex sales with a smaller quota or territory.
Handles process‑driven assignments with moderate oversight.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.
Supervisor Yes
Compensation Our Manager‑Sales Cross Sales MSS, earns between $61,700 - $92,500.
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company‑designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone
Weekly Hours 40
Time Type Regular
Location Richardson, Texas
Salary Range $61,700.00 - $92,500.00
Equal Employment Opportunity Statement It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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