Allied Universal
Security Solution Service Technician
Allied Universal, Columbia, South Carolina, United States
Company Overview
Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.
Job Description Allied Universal® Technology Services is hiring a Service Technician to drive our mission of being the world's most trusted service provider. The technician will perform service, maintenance, repair, and diagnostics on access control systems and IP-based video equipment, including electrified/non-electrified locks, card readers, IP/analog cameras, intercoms, video recorders, and wired/wireless systems.
What To Expect As a Commercial Security Service Technician
Travel to commercial client sites to service, identify, repair, troubleshoot, and detect access control equipment and IP-based video security systems, including but not limited to:
Electrified/non-electrified locks, card readers, ancillary door devices
IP/analog cameras, head-end video recording devices
Wired/wireless systems and intercom systems
Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
Execute, document and track service-related issues through ServiceNow in accordance with Federal, State, and local regulations
Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications
Provide phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
Collaborate and perform tasks with other internal teams and clients as required
Qualifications (must Haves)
High school diploma or equivalent
Must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
Minimum of two (2) years of field experience in the electronic security industry
Possession of state-specific licensing or ability to obtain and hold license once hired
Strong computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
Available for schedule "on-call" duties to respond to emergency service tickets/requests
Strong troubleshooting skills, mechanical and electronics aptitude
Ability to work with a variety of hand and power tools
Capable of lifting up to 50lbs and work on various ladder heights
Preferred Qualifications (nice To Have)
Highly skilled in the electronic security industry
Experience and/or manufacture certifications in any of the following: Lenel, S2, Genetec AMAG, Brivo, Milestone, SoftwareHouse/CCURE, Axis, Avigilon, Exacqvision, DMP, Bosch, Edwards (EST), Simplex, Notifier, Firelite
Benefits
Company Vehicle + Gas Card
Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Equal Opportunity Employer Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association to a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID: 2026-1507813
Location North Charleston, SC
#J-18808-Ljbffr
Job Description Allied Universal® Technology Services is hiring a Service Technician to drive our mission of being the world's most trusted service provider. The technician will perform service, maintenance, repair, and diagnostics on access control systems and IP-based video equipment, including electrified/non-electrified locks, card readers, IP/analog cameras, intercoms, video recorders, and wired/wireless systems.
What To Expect As a Commercial Security Service Technician
Travel to commercial client sites to service, identify, repair, troubleshoot, and detect access control equipment and IP-based video security systems, including but not limited to:
Electrified/non-electrified locks, card readers, ancillary door devices
IP/analog cameras, head-end video recording devices
Wired/wireless systems and intercom systems
Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
Execute, document and track service-related issues through ServiceNow in accordance with Federal, State, and local regulations
Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications
Provide phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
Collaborate and perform tasks with other internal teams and clients as required
Qualifications (must Haves)
High school diploma or equivalent
Must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
Minimum of two (2) years of field experience in the electronic security industry
Possession of state-specific licensing or ability to obtain and hold license once hired
Strong computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
Available for schedule "on-call" duties to respond to emergency service tickets/requests
Strong troubleshooting skills, mechanical and electronics aptitude
Ability to work with a variety of hand and power tools
Capable of lifting up to 50lbs and work on various ladder heights
Preferred Qualifications (nice To Have)
Highly skilled in the electronic security industry
Experience and/or manufacture certifications in any of the following: Lenel, S2, Genetec AMAG, Brivo, Milestone, SoftwareHouse/CCURE, Axis, Avigilon, Exacqvision, DMP, Bosch, Edwards (EST), Simplex, Notifier, Firelite
Benefits
Company Vehicle + Gas Card
Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Equal Opportunity Employer Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association to a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID: 2026-1507813
Location North Charleston, SC
#J-18808-Ljbffr