Nystrom & Associates, Ltd.
The Sagent Behavioral Health Front Office Associate position is located at 4638 Victor Path North, Suite 900, Hugo, MN 55038. The role is onsite and full-time with a 1.0 FTE.
At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest with over 2,000 team members across 80+ locations in five states, we offer stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here you’ll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People‑Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production‑based models.
Role Overview As a Front Office Associate at Sagent Behavioral Health, you will be the first point of contact for patients and strive to deliver a positive and welcoming experience in every interaction. This position plays an important role in the continuity of care by providing administrative support to patients and stakeholders through appointment scheduling, processing paperwork, and handling inquiries.
Hours
Monday - Thursday 9:45 AM – 6:15 PM; Friday 8:30 AM – 5:00 PM
Benefits
Healthcare, Dental, Vision
401(k), Long‑Term Disability, Short‑Term Disability, and Life Insurance
Responsibilities
Interact with all patients and visitors with warmth and professionalism.
Check‑in patients for appointments, verify demographic information, provide paperwork, and collect payments.
Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems.
Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner.
Answer inbound and make outbound phone calls while responding to inquiries promptly and courteously, providing accurate information or triaging as appropriate.
Maintain a clean and organized front desk and waiting room space by managing patient paperwork and office supplies.
Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
Attend mandatory meetings and trainings.
Requirements
High‑school diploma or equivalent.
Experience working in health‑care facilities and an interest in behavioral health preferred.
Physical requirements include occasionally lifting and moving office supplies, which may include reams of paper that weigh up to 50 lb.
All names and materials seen in this position are strictly confidential due to state and federal regulations on patient privacy; compliance with all HIPAA regulations will be strictly enforced.
Summary Compensation: $16.00 /hr
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest with over 2,000 team members across 80+ locations in five states, we offer stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here you’ll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People‑Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production‑based models.
Role Overview As a Front Office Associate at Sagent Behavioral Health, you will be the first point of contact for patients and strive to deliver a positive and welcoming experience in every interaction. This position plays an important role in the continuity of care by providing administrative support to patients and stakeholders through appointment scheduling, processing paperwork, and handling inquiries.
Hours
Monday - Thursday 9:45 AM – 6:15 PM; Friday 8:30 AM – 5:00 PM
Benefits
Healthcare, Dental, Vision
401(k), Long‑Term Disability, Short‑Term Disability, and Life Insurance
Responsibilities
Interact with all patients and visitors with warmth and professionalism.
Check‑in patients for appointments, verify demographic information, provide paperwork, and collect payments.
Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems.
Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner.
Answer inbound and make outbound phone calls while responding to inquiries promptly and courteously, providing accurate information or triaging as appropriate.
Maintain a clean and organized front desk and waiting room space by managing patient paperwork and office supplies.
Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
Attend mandatory meetings and trainings.
Requirements
High‑school diploma or equivalent.
Experience working in health‑care facilities and an interest in behavioral health preferred.
Physical requirements include occasionally lifting and moving office supplies, which may include reams of paper that weigh up to 50 lb.
All names and materials seen in this position are strictly confidential due to state and federal regulations on patient privacy; compliance with all HIPAA regulations will be strictly enforced.
Summary Compensation: $16.00 /hr
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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