Spectrum Recruiting Solutions
Customer Service Specialist
Spectrum Recruiting Solutions, American Fork, Utah, United States, 84003
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Direct message the job poster from Waterstone Human Capital (Formerly Spectrum Recruiting Solutions)
Senior Recruiter | Spectrum Recruiting and Consulting Solutions | Engineering Recruiting SOLUTIONS | Doing it with Flair CUSTOMER SERVICE LEAD Location:
American Fork, UT
Reports to:
VP Sales & Marketing
Compensation:
$55K - $65K
We’re a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands-on problem solving, continuous improvement, and pride in what we build – literally.
Your Role:
As the Customer Service Lead, you’ll be the primary point of contact for customers across phone, email, and walk-ins in our American Fork showroom. You’ll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience.
What You’ll Do:
Serve as the first point of contact for phone, email, and walk-in customers.
Answer product questions and support orders, shipping, returns, and troubleshooting.
Prepare quotes and provide support to retail, eCommerce, and commercial sales teams.
Coordinate with warehouse and logistics on shipments and order issues.
Track and manage customer tickets in HubSpot, RingCentral, and other tools.
Keep the showroom organized, presentable, and customer‑ready.
Document customer questions and trends to support training and FAQs.
Contribute to improving processes, the help desk, and customer resources.
What You’ll Bring:
Experience in customer service, reception, inside sales, or a similar role.
Strong organization, follow-through, and attention to detail.
Clear verbal and written communication skills.
Comfort learning building‑product basics and explaining them to customers.
Proficiency with email, phone systems, and CRM tools.
A steady, solutions‑oriented approach; you stay calm, ask good questions, and support customers and teammates consistently.
Why Join?
You’ll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect – where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American‑made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow.
About Spectrum Recruiting Solutions:
At Spectrum Recruiting Solutions we are a premier, purpose‑driven team of professional recruiters dedicated to delivering exceptional talent and achieving long‑term results Our specialized teams support permanent recruitment efforts across a wide range of sectors, including aerospace, defense, mining, medical devices, life sciences, food and beverage, and general manufacturing throughout the U.S. Guided by a clear vision, strategic insight, and a peopleining the future of talent acquisition. With deep industry expertise and a steadfast commitment to authentic human connection, we provide tailored solutions that align top‑tier talent with innovative, forward‑thinking organizations.
Seniority leveln
Associate
Employment type
Full‑time
Jobn Customer Service
Industries
Wholesale Building Materials and Manufacturing
#J-18808-Ljbffr
Direct message the job poster from Waterstone Human Capital (Formerly Spectrum Recruiting Solutions)
Senior Recruiter | Spectrum Recruiting and Consulting Solutions | Engineering Recruiting SOLUTIONS | Doing it with Flair CUSTOMER SERVICE LEAD Location:
American Fork, UT
Reports to:
VP Sales & Marketing
Compensation:
$55K - $65K
We’re a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands-on problem solving, continuous improvement, and pride in what we build – literally.
Your Role:
As the Customer Service Lead, you’ll be the primary point of contact for customers across phone, email, and walk-ins in our American Fork showroom. You’ll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience.
What You’ll Do:
Serve as the first point of contact for phone, email, and walk-in customers.
Answer product questions and support orders, shipping, returns, and troubleshooting.
Prepare quotes and provide support to retail, eCommerce, and commercial sales teams.
Coordinate with warehouse and logistics on shipments and order issues.
Track and manage customer tickets in HubSpot, RingCentral, and other tools.
Keep the showroom organized, presentable, and customer‑ready.
Document customer questions and trends to support training and FAQs.
Contribute to improving processes, the help desk, and customer resources.
What You’ll Bring:
Experience in customer service, reception, inside sales, or a similar role.
Strong organization, follow-through, and attention to detail.
Clear verbal and written communication skills.
Comfort learning building‑product basics and explaining them to customers.
Proficiency with email, phone systems, and CRM tools.
A steady, solutions‑oriented approach; you stay calm, ask good questions, and support customers and teammates consistently.
Why Join?
You’ll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect – where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American‑made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow.
About Spectrum Recruiting Solutions:
At Spectrum Recruiting Solutions we are a premier, purpose‑driven team of professional recruiters dedicated to delivering exceptional talent and achieving long‑term results Our specialized teams support permanent recruitment efforts across a wide range of sectors, including aerospace, defense, mining, medical devices, life sciences, food and beverage, and general manufacturing throughout the U.S. Guided by a clear vision, strategic insight, and a peopleining the future of talent acquisition. With deep industry expertise and a steadfast commitment to authentic human connection, we provide tailored solutions that align top‑tier talent with innovative, forward‑thinking organizations.
Seniority leveln
Associate
Employment type
Full‑time
Jobn Customer Service
Industries
Wholesale Building Materials and Manufacturing
#J-18808-Ljbffr