Logo
24G

Experiential Account Manager

24G, Troy, New York, United States

Save Job

Introduction At CLUTCH, a division of 24G, we create digital experiences that power some of the world’s most iconic events and brands. Our team brings together talented developers, designers, strategists, and experiential specialists to craft interactive activations that captivate audiences, tell compelling stories, and deliver measurable results.

Account Manager Overview We’re looking for a driven and personable Account Manager to join our growing team. In this role, you’ll manage client relationships, guide projects from kickoff to execution, and ensure our experiences deliver maximum impact. You’ll collaborate closely with internal teams—PMs, creative, development, and production—to keep programs aligned, on‑budget, and on‑track.

If you're highly organized, client‑focused, and excited by the world of experiential and live events, this is the role for you.

Roles and Responsibilities

Build strong, trust‑based relationships with clients through clear communication and proactive engagement

Understand client goals and translate them into actionable plans for cross‑functional teams

Manage budgets, timing, and scope to keep projects aligned with expectations

Develop presentations and proposals that articulate project vision, strategy, and value

Ensure client feedback is gathered, documented, and integrated effectively

Serve as the primary point of contact throughout the project lifecycle

Partner with Project Managers to support smooth execution and transparent communication

Support onsite deployments during key events, occasionally traveling as needed

Identify opportunities for account growth and value‑adding recommendations

What you need to succeed

Strong organizational and planning skills, with the ability to manage multiple priorities

Solid budgeting and financial awareness, including forecasting project costs and needs

Excellent communication and presentation skills—comfortable leading conversations and explaining complex ideas with clarity

Ability to follow unique client processes while proactively asking clarifying questions when needed

A collaborative mindset and willingness to work closely with cross‑functional teams

High attention to detail with the foresight to spot risks before they escape

Client‑focused approach with empathy, professionalism, and diplomacy

A positive, “can do” attitude that thrives in fast‑paced environments

Outgoing, personable, and effective in relationship‑building

Required Qualifications

Experience in client‑facing roles (account management, customer success, project coordination, or similar)

Experience managing timelines, deliverables, or budgets in a professional setting

Strong written and verbal communication skills

Preferred Experience

Experience using CRM tools such as HubSpot

Experience working in events, experiential marketing, or agency environments

Background or exposure to digital event experiences (virtual, hybrid, interactive, or technology‑focused activations)

Experience collaborating with creative, technical, or production teams

Degrees in Marketing, Communications, Business, Public Relations, or Event Management

Experience specifically in event or experiential marketing

How performance will be measured

Client Satisfaction: Ability to build trust and maintain positive relationships

Project Stewardship: Managing scope, budget, communication, and expectations effectively

Collaboration: Partnering smoothly with internal teams and contributing to a positive workflow

Life at CLUTCH

Complimentary Drinks and Coffee

Open, Collaborative Work Environment

Dog‑Friendly Office – Bring your well‑behaved, friendly pup to work!

Medical, dental, and vision

Life Insurance & Disability Coverage

Voya 401(k) Plan + match

Flexible Time Off

W2 only – We are not offering sponsorship at this time.

Local candidates only – this is a hybrid role.

24G, LLC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, Veteran status, gender, sexual orientation or disability.

#J-18808-Ljbffr