Ivy Tech Community College
Enrollment Services Specialist
Ivy Tech Community College, Columbus, Indiana, United States, 47201
Enrollment Services Specialist
Ivy Tech Community College
The Enrollment Specialist position is responsible for providing assistance to prospective, applied, and current students regarding information related to assessment and testing, payment options, registration, and college and campus resources. This position serves as one of the first points of contact for Ivy Tech students and is critical to their future success.
Essential Responsibilities
Provide assistance to prospective, applied, and current students covering a wide range of detailed information
Handle incoming inquiries for the Enrollment Center and ticket escalations
Assist students in completing online processes including admissions applications, online orientation, and accessing information in MyIvy, IvyLearn, and other required online platforms
Make appropriate referrals to the Financial Aid Office when necessary
Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores
Assist in first‑term advising and registration for new first‑time students
Assist new, readmitted, and transfer students in completing enrollment steps and signing up for appropriate new‑student advising group sessions
Escalate complex issues and questions to subject‑matter experts
Be proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, and work efficiently to resolve escalated issues
Have in‑depth knowledge regarding various areas of the College
Make appropriate referrals to other campus departments and resources, including Ivy + Career Link, Advising, Tutoring, and Academics
All responsibilities conducted within FERPA, other applicable regulatory requirements, and professional standards
Some evening and/or weekend work required
The above list of duties is not exhaustive; other logically associated duties may be assigned.
Hiring Range
Annual salary $38,000–$42,000 based on experience and education
Work Hours
Typical business hours, may be adjusted during peak times
Benefits
Full‑time, benefits‑eligible position with no enrollment waiting period
Medical, dental, vision, life, spouse/child life, long‑term, short‑term disability insurance
Retirement plan with 10% employer contribution, no match necessary, no waiting period
Paid time off: vacation, sick time, holidays, winter break (Dec 25–Jan 1), up to 47 paid days per year
Free Ivy Tech tuition for employee, spouse, and dependents
Tuition reimbursement at other institutions for higher‑degree pursuit
Professional development opportunities
Discounts for rental cars, hotels, electronic and mobile devices
Eligible employer under the DOL Public Service loan forgiveness program
Minimum Qualifications
Associate degree required; bachelor’s degree preferred
Two years relevant experience required
Prefer at least two years direct experience in registration, records, enrollment, admissions, or higher education
Strong customer service and interpersonal skills
Ability to promote an inclusive environment that respects and values diverse backgrounds
Ivy Tech Community College is an accredited, equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age, or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech does not discriminate on the basis of sex, including sexual harassment, in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or the U.S. Department of Education Office of Civil Rights.
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The Enrollment Specialist position is responsible for providing assistance to prospective, applied, and current students regarding information related to assessment and testing, payment options, registration, and college and campus resources. This position serves as one of the first points of contact for Ivy Tech students and is critical to their future success.
Essential Responsibilities
Provide assistance to prospective, applied, and current students covering a wide range of detailed information
Handle incoming inquiries for the Enrollment Center and ticket escalations
Assist students in completing online processes including admissions applications, online orientation, and accessing information in MyIvy, IvyLearn, and other required online platforms
Make appropriate referrals to the Financial Aid Office when necessary
Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores
Assist in first‑term advising and registration for new first‑time students
Assist new, readmitted, and transfer students in completing enrollment steps and signing up for appropriate new‑student advising group sessions
Escalate complex issues and questions to subject‑matter experts
Be proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, and work efficiently to resolve escalated issues
Have in‑depth knowledge regarding various areas of the College
Make appropriate referrals to other campus departments and resources, including Ivy + Career Link, Advising, Tutoring, and Academics
All responsibilities conducted within FERPA, other applicable regulatory requirements, and professional standards
Some evening and/or weekend work required
The above list of duties is not exhaustive; other logically associated duties may be assigned.
Hiring Range
Annual salary $38,000–$42,000 based on experience and education
Work Hours
Typical business hours, may be adjusted during peak times
Benefits
Full‑time, benefits‑eligible position with no enrollment waiting period
Medical, dental, vision, life, spouse/child life, long‑term, short‑term disability insurance
Retirement plan with 10% employer contribution, no match necessary, no waiting period
Paid time off: vacation, sick time, holidays, winter break (Dec 25–Jan 1), up to 47 paid days per year
Free Ivy Tech tuition for employee, spouse, and dependents
Tuition reimbursement at other institutions for higher‑degree pursuit
Professional development opportunities
Discounts for rental cars, hotels, electronic and mobile devices
Eligible employer under the DOL Public Service loan forgiveness program
Minimum Qualifications
Associate degree required; bachelor’s degree preferred
Two years relevant experience required
Prefer at least two years direct experience in registration, records, enrollment, admissions, or higher education
Strong customer service and interpersonal skills
Ability to promote an inclusive environment that respects and values diverse backgrounds
Ivy Tech Community College is an accredited, equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age, or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech does not discriminate on the basis of sex, including sexual harassment, in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or the U.S. Department of Education Office of Civil Rights.
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