Ivy Tech Community College
Enrollment Services Specialist
Ivy Tech Community College, Shelbyville, Indiana, United States, 46176
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Enrollment Services Specialist
role at
Ivy Tech Community College .
In this role you will be one of the first points of contact for prospective, applied, and current students, providing assistance with assessment and testing, payment options, registration, and college and campus resources.
Essential Responsibilities
Provide assistance to prospective, applied, and current students covering a wide range of detailed information
Handle incoming inquiries for the Enrollment Center and ticket escalations
Assist students in completing the online processes including admissions applications, online orientation, and accessing information in MyIvy, IvyLearn, and other online platforms
Make appropriate referrals to the Financial Aid Office when necessary
Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores
Assist in first term advising and registration for new first‑time students
Assist new, readmit, and transfer students in completing enrollment steps and signing up for appropriate new‑student advising group sessions
Escalate complex issues and questions to subject matter experts
Be proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, and work effectively & efficiently to resolve escalated issues
Have in‑depth knowledge of various areas of the College
Make appropriate referrals to other campus departments and resources, including, but not limited to: Ivy + Career Link, Advising, Tutoring, and Academics
All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards
Some evening and/or weekend work required
The above list of duties is not exhaustive; other duties logically associated with the position may be assigned
Hiring Range
$38,000 - $42,000 annually based on experience and education
Work Hours
Typical business work hours; may be adjusted during peak times
Benefits Full‑time, benefits‑eligible position with no enrollment waiting period. Exceptional benefit offerings, including:
Medical, dental, vision, life, spouse/child life, long‑term disability, short‑term disability insurance
Retirement Plan with 10% employer contribution, no match necessary, with no waiting period
Paid time off: vacation, sick time, holidays, winter break from December 25th to January 1st, and more. Up to 47 paid days off per year
Free Ivy Tech tuition for employee, spouse, and dependents
Tuition reimbursement at other institutions for employees pursuing higher degrees
Opportunities for professional development
Discounts for rental cars, hotels, and electronic and mobile devices
Eligible employer under the DOL Public Service loan forgiveness program
Minimum Qualifications
Associate degree required; Bachelor’s degree preferred
Two years of relevant experience required
Prefer at least two years of direct experience in registration, records, enrollment, admissions, or higher education
Strong customer service and interpersonal skills
Ability to promote an inclusive environment that reflects the broad diversity of our students and employees; every individual must feel respected and valued
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Higher Education
Ivy Tech Community College is an accredited, equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or the U.S. Department of Education Office of Civil Rights.
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Enrollment Services Specialist
role at
Ivy Tech Community College .
In this role you will be one of the first points of contact for prospective, applied, and current students, providing assistance with assessment and testing, payment options, registration, and college and campus resources.
Essential Responsibilities
Provide assistance to prospective, applied, and current students covering a wide range of detailed information
Handle incoming inquiries for the Enrollment Center and ticket escalations
Assist students in completing the online processes including admissions applications, online orientation, and accessing information in MyIvy, IvyLearn, and other online platforms
Make appropriate referrals to the Financial Aid Office when necessary
Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores
Assist in first term advising and registration for new first‑time students
Assist new, readmit, and transfer students in completing enrollment steps and signing up for appropriate new‑student advising group sessions
Escalate complex issues and questions to subject matter experts
Be proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, and work effectively & efficiently to resolve escalated issues
Have in‑depth knowledge of various areas of the College
Make appropriate referrals to other campus departments and resources, including, but not limited to: Ivy + Career Link, Advising, Tutoring, and Academics
All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards
Some evening and/or weekend work required
The above list of duties is not exhaustive; other duties logically associated with the position may be assigned
Hiring Range
$38,000 - $42,000 annually based on experience and education
Work Hours
Typical business work hours; may be adjusted during peak times
Benefits Full‑time, benefits‑eligible position with no enrollment waiting period. Exceptional benefit offerings, including:
Medical, dental, vision, life, spouse/child life, long‑term disability, short‑term disability insurance
Retirement Plan with 10% employer contribution, no match necessary, with no waiting period
Paid time off: vacation, sick time, holidays, winter break from December 25th to January 1st, and more. Up to 47 paid days off per year
Free Ivy Tech tuition for employee, spouse, and dependents
Tuition reimbursement at other institutions for employees pursuing higher degrees
Opportunities for professional development
Discounts for rental cars, hotels, and electronic and mobile devices
Eligible employer under the DOL Public Service loan forgiveness program
Minimum Qualifications
Associate degree required; Bachelor’s degree preferred
Two years of relevant experience required
Prefer at least two years of direct experience in registration, records, enrollment, admissions, or higher education
Strong customer service and interpersonal skills
Ability to promote an inclusive environment that reflects the broad diversity of our students and employees; every individual must feel respected and valued
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Higher Education
Ivy Tech Community College is an accredited, equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or the U.S. Department of Education Office of Civil Rights.
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