SERVPRO Team Dixon
Office Manager
SERVPRO Team Dixon
Nashville, TN | $54,900.00 – $55,000.00
Why This Role Matters The Office Manager is a key leadership partner within our organization—serving as the operational bridge between the office team, production team, financial partners, Human Resources, and senior leadership. This role ensures that systems, people, and processes stay aligned so the business can grow responsibly and sustainably. This is not a “do-it-all-alone” role. Success here comes from strong partnership, coordination, and accountability.
Benefits
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Wellness resources
What You’ll Be Responsible For Office Leadership & Team Support
Lead and support the office team (Reception/Dispatch, Job File Coordinators, Administrative Assistants, Accounting/HR support)
Maintain a professional, organized, and service-driven office culture
Coordinate interdepartmental communication between office, production, finance, and leadership
Plan and facilitate monthly office meetings
Ensure onboarding, training, and development plans are executed in partnership with HR
Financial Coordination & Oversight (Partnership-Based)
Partner with the financial team to support accurate Accounts Payable, Accounts Receivable, and cash flow tracking
Coordinate daily bookkeeping activities and verify accuracy
Review and analyze financial reports (P&L, Balance Sheet, Cash Flow) alongside financial partners
Support timely and accurate royalty reporting
Monitor office-related Key Performance Metrics (KPMs) and communicate trends, risks, and opportunities
Payroll & HR Partnership
Partner with Human Resources to support payroll accuracy, timekeeping verification, and compensation tracking
Support staffing plans aligned with operational and budget needs
Conduct office performance reviews and maintain employee documentation in collaboration with HR
Compliance & Risk Management
Coordinate National Accounts compliance and maintain green-light status
Manage subcontractor certifications, insurance, and required documentation
Maintain local, state, and SERVPRO compliance requirements, including Storm Program documentation
Support Preferred Vendor program participation and renewals
Partner with leadership and HR to monitor safety, risk, and regulatory compliance
Planning & Continuous Improvement
Support development and execution of the annual office division plan and budgetMonitor progress toward goals and collaborate on adjustments as needed
Act as a thought partner to ownership and senior leadership
Serve as the Subject Matter Expert for office systems and processes
What We Offer (Because Great Leaders Deserve Support) Health & Financial Wellness
Medical, Dental, and Vision Insurance
401(k) with Company Match
Competitive, salaried compensation based on experience
Monthly Cell Phone Stipend to support work-related communication
Time to Recharge
Paid Time Off (PTO)
Paid Holidays
Growth & Development
Professional development opportunities, including SERVPRO University courses, leadership training, and role-specific education
Cross-functional exposure to finance, Human Resources, production, and executive leadership
Opportunities to grow your scope, influence, and career as the company scales
Culture That Matters
Leadership that values trust, clarity, and accountability
A workplace guided by SERVPRO’s core values
A team that takes the work seriously—but not itself
What We’re Looking For Required
High school diploma or GED (college degree preferred)
Strong organizational, leadership, and communication skills
Proficiency in Microsoft Office and QuickBooks (or equivalent)
Experience with DASH CRM (or equivalent)
Experience coordinating across operations, finance, and HR
Preferred
IICRC or Xactimate certifications (a plus, not a requirement)
Restoration, construction, or service-industry experienceBilingual abilities
Work Schedule
Full-time, salaried, non-exempt leadership role
Monday–Friday, aligned with standard office operations
Flexibility is expected based on business needs and priorities
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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Nashville, TN | $54,900.00 – $55,000.00
Why This Role Matters The Office Manager is a key leadership partner within our organization—serving as the operational bridge between the office team, production team, financial partners, Human Resources, and senior leadership. This role ensures that systems, people, and processes stay aligned so the business can grow responsibly and sustainably. This is not a “do-it-all-alone” role. Success here comes from strong partnership, coordination, and accountability.
Benefits
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Wellness resources
What You’ll Be Responsible For Office Leadership & Team Support
Lead and support the office team (Reception/Dispatch, Job File Coordinators, Administrative Assistants, Accounting/HR support)
Maintain a professional, organized, and service-driven office culture
Coordinate interdepartmental communication between office, production, finance, and leadership
Plan and facilitate monthly office meetings
Ensure onboarding, training, and development plans are executed in partnership with HR
Financial Coordination & Oversight (Partnership-Based)
Partner with the financial team to support accurate Accounts Payable, Accounts Receivable, and cash flow tracking
Coordinate daily bookkeeping activities and verify accuracy
Review and analyze financial reports (P&L, Balance Sheet, Cash Flow) alongside financial partners
Support timely and accurate royalty reporting
Monitor office-related Key Performance Metrics (KPMs) and communicate trends, risks, and opportunities
Payroll & HR Partnership
Partner with Human Resources to support payroll accuracy, timekeeping verification, and compensation tracking
Support staffing plans aligned with operational and budget needs
Conduct office performance reviews and maintain employee documentation in collaboration with HR
Compliance & Risk Management
Coordinate National Accounts compliance and maintain green-light status
Manage subcontractor certifications, insurance, and required documentation
Maintain local, state, and SERVPRO compliance requirements, including Storm Program documentation
Support Preferred Vendor program participation and renewals
Partner with leadership and HR to monitor safety, risk, and regulatory compliance
Planning & Continuous Improvement
Support development and execution of the annual office division plan and budgetMonitor progress toward goals and collaborate on adjustments as needed
Act as a thought partner to ownership and senior leadership
Serve as the Subject Matter Expert for office systems and processes
What We Offer (Because Great Leaders Deserve Support) Health & Financial Wellness
Medical, Dental, and Vision Insurance
401(k) with Company Match
Competitive, salaried compensation based on experience
Monthly Cell Phone Stipend to support work-related communication
Time to Recharge
Paid Time Off (PTO)
Paid Holidays
Growth & Development
Professional development opportunities, including SERVPRO University courses, leadership training, and role-specific education
Cross-functional exposure to finance, Human Resources, production, and executive leadership
Opportunities to grow your scope, influence, and career as the company scales
Culture That Matters
Leadership that values trust, clarity, and accountability
A workplace guided by SERVPRO’s core values
A team that takes the work seriously—but not itself
What We’re Looking For Required
High school diploma or GED (college degree preferred)
Strong organizational, leadership, and communication skills
Proficiency in Microsoft Office and QuickBooks (or equivalent)
Experience with DASH CRM (or equivalent)
Experience coordinating across operations, finance, and HR
Preferred
IICRC or Xactimate certifications (a plus, not a requirement)
Restoration, construction, or service-industry experienceBilingual abilities
Work Schedule
Full-time, salaried, non-exempt leadership role
Monday–Friday, aligned with standard office operations
Flexibility is expected based on business needs and priorities
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
#J-18808-Ljbffr