SERVPRO Team Dixon
Benefits
401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Wellness resources Office Manager — SERVPRO® of Belle Meade / West Nashville
Each SERVPRO® franchise is independently owned and operated. Why This Role Matters
The Office Manager is a key leadership partner within our organization—serving as the operational bridge between the office team, production team, financial partners, Human Resources, and senior leadership. This role ensures that systems, people, and processes stay aligned so the business can grow responsibly and sustainably. This is not a “do-it-all-alone” role. Success here comes from strong partnership, coordination, and accountability. Our Core Values (How You’ll Show Up Every Day)
Built on Trust You ensure accuracy, visibility, and follow-through by partnering closely with financial and HR teams—creating confidence in operations, payroll inputs, and compliance. A Place to Call Home You help build a professional, supportive office culture where people feel informed, respected, and set up for success. Onward & Upward You monitor performance metrics, identify gaps, and collaborate with leadership to continuously improve office operations. Stewardship You help protect the business by coordinating compliance, documentation, and financial controls—without operating in silos. Master Where You Are You become the subject matter expert for office workflows, systems, and SERVPRO processes, knowing when to lead, partner, or escalate. What You’ll Be Responsible For
Office Leadership & Team Support
Lead and support the office team (Reception/Dispatch, Job File Coordinators, Administrative Assistants, Accounting/HR support) Maintain a professional, organized, and service-driven office culture Coordinate interdepartmental communication between office, production, finance, and leadership Plan and facilitate monthly office meetings Ensure onboarding, training, and development plans are executed in partnership with HR Financial Coordination & Oversight (Partnership-Based)
Partner with the financial team to support accurate Accounts Payable, Accounts Receivable, and cash flow tracking Coordinate daily bookkeeping activities and verify accuracy Review and analyze financial reports (P&L, Balance Sheet, Cash Flow) alongside financial partners Support timely and accurate royalty reporting Monitor office-related Key Performance Metrics (KPMs) and communicate trends, risks, and opportunities This role does not own accounting alone but is responsible for coordination, validation, and communication. Payroll & HR Partnership
Partner with Human Resources to support payroll accuracy, timekeeping verification, and compensation tracking Support staffing plans aligned with operational and budget needs Conduct office performance reviews and maintain employee documentation in collaboration with HR Compliance & Risk Management
Coordinate National Accounts compliance and maintain green-light status Manage subcontractor certifications, insurance, and required documentation Maintain local, state, and SERVPRO compliance requirements, including Storm Program documentation Support Preferred Vendor program participation and renewals Partner with leadership and HR to monitor safety, risk, and regulatory compliance Planning & Continuous Improvement
Support development and execution of the annual office division plan and budget Monitor progress toward goals and collaborate on adjustments as needed Act as a thought partner to ownership and senior leadership Serve as the Subject Matter Expert for office systems and processes What We Offer (Because Great Leaders Deserve Support)
Health & Financial Wellness
Medical, Dental, and Vision Insurance 401(k) with Company Match Competitive, salaried compensation based on experience Monthly Cell Phone Stipend
to support work-related communication Time to Recharge
Paid Time Off (PTO) Paid Holidays Growth & Development
Professional development opportunities, including SERVPRO University courses, leadership training, and role-specific education Cross-functional exposure to finance, Human Resources, production, and executive leadership Opportunities to grow your scope, influence, and career as the company scales Culture That Matters
Leadership that values trust, clarity, and accountability A workplace guided by SERVPRO’s core values A team that takes the work seriously—but not itself What We’re Looking For
Required
High school diploma or GED (college degree preferred) Strong organizational, leadership, and communication skills Proficiency in Microsoft Office and QuickBooks (or equivalent) Experience with DASH CRM (or equivalent) Experience coordinating across operations, finance, and HR Preferred
IICRC or Xactimate certifications (a plus, not a requirement) Restoration, construction, or service-industry experience Bilingual abilities Work Schedule
Full-time, salaried, non-exempt leadership role Monday–Friday, aligned with standard office operations Flexibility is expected based on business needs and priorities
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401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Wellness resources Office Manager — SERVPRO® of Belle Meade / West Nashville
Each SERVPRO® franchise is independently owned and operated. Why This Role Matters
The Office Manager is a key leadership partner within our organization—serving as the operational bridge between the office team, production team, financial partners, Human Resources, and senior leadership. This role ensures that systems, people, and processes stay aligned so the business can grow responsibly and sustainably. This is not a “do-it-all-alone” role. Success here comes from strong partnership, coordination, and accountability. Our Core Values (How You’ll Show Up Every Day)
Built on Trust You ensure accuracy, visibility, and follow-through by partnering closely with financial and HR teams—creating confidence in operations, payroll inputs, and compliance. A Place to Call Home You help build a professional, supportive office culture where people feel informed, respected, and set up for success. Onward & Upward You monitor performance metrics, identify gaps, and collaborate with leadership to continuously improve office operations. Stewardship You help protect the business by coordinating compliance, documentation, and financial controls—without operating in silos. Master Where You Are You become the subject matter expert for office workflows, systems, and SERVPRO processes, knowing when to lead, partner, or escalate. What You’ll Be Responsible For
Office Leadership & Team Support
Lead and support the office team (Reception/Dispatch, Job File Coordinators, Administrative Assistants, Accounting/HR support) Maintain a professional, organized, and service-driven office culture Coordinate interdepartmental communication between office, production, finance, and leadership Plan and facilitate monthly office meetings Ensure onboarding, training, and development plans are executed in partnership with HR Financial Coordination & Oversight (Partnership-Based)
Partner with the financial team to support accurate Accounts Payable, Accounts Receivable, and cash flow tracking Coordinate daily bookkeeping activities and verify accuracy Review and analyze financial reports (P&L, Balance Sheet, Cash Flow) alongside financial partners Support timely and accurate royalty reporting Monitor office-related Key Performance Metrics (KPMs) and communicate trends, risks, and opportunities This role does not own accounting alone but is responsible for coordination, validation, and communication. Payroll & HR Partnership
Partner with Human Resources to support payroll accuracy, timekeeping verification, and compensation tracking Support staffing plans aligned with operational and budget needs Conduct office performance reviews and maintain employee documentation in collaboration with HR Compliance & Risk Management
Coordinate National Accounts compliance and maintain green-light status Manage subcontractor certifications, insurance, and required documentation Maintain local, state, and SERVPRO compliance requirements, including Storm Program documentation Support Preferred Vendor program participation and renewals Partner with leadership and HR to monitor safety, risk, and regulatory compliance Planning & Continuous Improvement
Support development and execution of the annual office division plan and budget Monitor progress toward goals and collaborate on adjustments as needed Act as a thought partner to ownership and senior leadership Serve as the Subject Matter Expert for office systems and processes What We Offer (Because Great Leaders Deserve Support)
Health & Financial Wellness
Medical, Dental, and Vision Insurance 401(k) with Company Match Competitive, salaried compensation based on experience Monthly Cell Phone Stipend
to support work-related communication Time to Recharge
Paid Time Off (PTO) Paid Holidays Growth & Development
Professional development opportunities, including SERVPRO University courses, leadership training, and role-specific education Cross-functional exposure to finance, Human Resources, production, and executive leadership Opportunities to grow your scope, influence, and career as the company scales Culture That Matters
Leadership that values trust, clarity, and accountability A workplace guided by SERVPRO’s core values A team that takes the work seriously—but not itself What We’re Looking For
Required
High school diploma or GED (college degree preferred) Strong organizational, leadership, and communication skills Proficiency in Microsoft Office and QuickBooks (or equivalent) Experience with DASH CRM (or equivalent) Experience coordinating across operations, finance, and HR Preferred
IICRC or Xactimate certifications (a plus, not a requirement) Restoration, construction, or service-industry experience Bilingual abilities Work Schedule
Full-time, salaried, non-exempt leadership role Monday–Friday, aligned with standard office operations Flexibility is expected based on business needs and priorities
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