Omni Hotels & Resorts
Ideal Services Supervisor FT
Omni Hotels & Resorts, Oklahoma City, Oklahoma, United States, 73116
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Ideal Services Supervisor FT
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Omni Hotels & Resorts . Location
Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. Property includes an all‑day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Guests can also enjoy a Mokara Spa, fitness center and a rooftop pool with bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 sq ft of meeting and event space, including a 20,000 sq ft ballroom, 10,000 sq ft ballroom, and a 4,200 sq ft outdoor pre‑function space overlooking the park. Job Description
Omni Oklahoma City Hotel is seeking a passionate Ideal Services Supervisor to join the opening team of this upscale hotel in the heart of Oklahoma City. This team member will provide service to internal and external customers, ensuring that Omni’s service exceeds our guests’ expectations through a central telecommunications hub. Responsibilities
Supervise Ideal Services Operators. Answer incoming telephone calls to the hotel efficiently and courteously. Direct phone calls and messages to appropriate personnel or guests. Assist Front Office Leadership in maintaining consistent standards of guest service throughout the operation. Encourage and maintain open and clear communication, rapport, and cooperation with internal departments to foster best possible service to all guests. Resolve difficult or unusual problems arising with guests and associates. Train and motivate associates to provide service to guests which meets the brand standards. Continue training with all associates, ensuring MOS program consistency. Apprise Front Office Management team of all personnel issues that may affect discipline or retention. Act as coach and positive role model for associates and colleagues. Recommend to Front Office Leadership changes or innovations to practice, procedure and operation with potential favorable effect on service and quality assurance. Assist with departmental scheduling and monitor payroll productivity. Manage Synergy Work Requests. Initiate Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. Assist with late checkout requests, restaurant in room orders, extending departure dates, general directions, lost and found inquiries, custom amenity orders, making wake‑up calls, and directing reservation calls to the Omni reservation center. Check guests in and assist as necessary at the front desk. Receive and send fax messages as needed, and operate switchboard and two‑way radio. Qualifications
Previous supervisory experience preferred. Computer skills required; Opera & Micros experience preferred. Ability to work alone, with others, and remain at workstation for the entirety of shift. Flexible schedule willingness, including nights, weekends and holidays. Customer service experience with excellent written and verbal communication skills. Can sit for extended periods; may stand at station when needed. Repetitive motion tolerance. Can move, bend, lift, carry, push, pull and place objects weighing up to 20 lbs without assistance. Omni Hotels & Resorts is an equal opportunity employer - Vets/Disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Other Industries
Hospitality
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Ideal Services Supervisor FT
role at
Omni Hotels & Resorts . Location
Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. Property includes an all‑day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Guests can also enjoy a Mokara Spa, fitness center and a rooftop pool with bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 sq ft of meeting and event space, including a 20,000 sq ft ballroom, 10,000 sq ft ballroom, and a 4,200 sq ft outdoor pre‑function space overlooking the park. Job Description
Omni Oklahoma City Hotel is seeking a passionate Ideal Services Supervisor to join the opening team of this upscale hotel in the heart of Oklahoma City. This team member will provide service to internal and external customers, ensuring that Omni’s service exceeds our guests’ expectations through a central telecommunications hub. Responsibilities
Supervise Ideal Services Operators. Answer incoming telephone calls to the hotel efficiently and courteously. Direct phone calls and messages to appropriate personnel or guests. Assist Front Office Leadership in maintaining consistent standards of guest service throughout the operation. Encourage and maintain open and clear communication, rapport, and cooperation with internal departments to foster best possible service to all guests. Resolve difficult or unusual problems arising with guests and associates. Train and motivate associates to provide service to guests which meets the brand standards. Continue training with all associates, ensuring MOS program consistency. Apprise Front Office Management team of all personnel issues that may affect discipline or retention. Act as coach and positive role model for associates and colleagues. Recommend to Front Office Leadership changes or innovations to practice, procedure and operation with potential favorable effect on service and quality assurance. Assist with departmental scheduling and monitor payroll productivity. Manage Synergy Work Requests. Initiate Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. Assist with late checkout requests, restaurant in room orders, extending departure dates, general directions, lost and found inquiries, custom amenity orders, making wake‑up calls, and directing reservation calls to the Omni reservation center. Check guests in and assist as necessary at the front desk. Receive and send fax messages as needed, and operate switchboard and two‑way radio. Qualifications
Previous supervisory experience preferred. Computer skills required; Opera & Micros experience preferred. Ability to work alone, with others, and remain at workstation for the entirety of shift. Flexible schedule willingness, including nights, weekends and holidays. Customer service experience with excellent written and verbal communication skills. Can sit for extended periods; may stand at station when needed. Repetitive motion tolerance. Can move, bend, lift, carry, push, pull and place objects weighing up to 20 lbs without assistance. Omni Hotels & Resorts is an equal opportunity employer - Vets/Disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Other Industries
Hospitality
#J-18808-Ljbffr