SoFi
Job Overview
The Operations Interview Process Specialist plays a pivotal role in shaping our member‑facing teams. This position is responsible for managing the entire interview and selection process for frontline agents, working closely with the Talent Acquisition team and Global Operations functions. The successful candidate will be the primary decision‑maker in hiring the right talent to ensure we deliver a world‑class member experience. Responsibilities
Lead the Operations Interview Process: Conduct in‑depth second and third‑stage interviews and skills assessments for shortlisted candidates to evaluate skills and experience. Final Decision Maker: Serve as the primary business decision‑maker for all frontline agent hires. Collaborate on Strategy: Partner with the Talent Acquisition team and senior leadership to determine staffing needs and optimize the hiring process for greater quality and efficiency. Ensure Compliance: Uphold all legal and ethical hiring standards, ensuring an equitable process for all applicants. Onboarding & Integration: Collaborate with Talent Acquisition on the new hire's integration process, working with department leads to ensure a seamless transition from offer acceptance through onboarding. Data & Metrics Analysis: Track key performance indicators (KPIs) for operations and use data to drive improvements and inform future strategies. Organizational Project Support: Execute and support ad‑hoc projects focused on improving contact center operations, efficiency, and agent experience. Qualifications
Bachelor's degree in human resources, business administration, or a related field. 3+ years of progressive experience in hiring processes, interviewing, or call center/front office operations, including at least 1+ years in a management or supervisory role. Ability to assess basic candidate skills and match behavioral traits. Demonstrated knowledge of state and federal employment laws and best practices in interviewing and selection. Proficiency with Greenhouse and Workday. Exceptional written and oral communication skills and ability to build strong relationships with stakeholders and candidates. Strong analytical skills and a data‑oriented approach to decision‑making and problem‑solving. Ability to work in a fast‑paced, high‑volume environment and prioritize multiple projects efficiently. Compensation & Benefits
Base pay range: $86,400.00/yr – $162,000.00/yr. To view all of our comprehensive and competitive benefits, visit
Benefits at SoFi . Equal Employment Opportunities
SoFi provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, marital status, or any other characteristic protected by law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Seniority level
Not Applicable Employment type
Full‑time Job function
Management and Manufacturing
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The Operations Interview Process Specialist plays a pivotal role in shaping our member‑facing teams. This position is responsible for managing the entire interview and selection process for frontline agents, working closely with the Talent Acquisition team and Global Operations functions. The successful candidate will be the primary decision‑maker in hiring the right talent to ensure we deliver a world‑class member experience. Responsibilities
Lead the Operations Interview Process: Conduct in‑depth second and third‑stage interviews and skills assessments for shortlisted candidates to evaluate skills and experience. Final Decision Maker: Serve as the primary business decision‑maker for all frontline agent hires. Collaborate on Strategy: Partner with the Talent Acquisition team and senior leadership to determine staffing needs and optimize the hiring process for greater quality and efficiency. Ensure Compliance: Uphold all legal and ethical hiring standards, ensuring an equitable process for all applicants. Onboarding & Integration: Collaborate with Talent Acquisition on the new hire's integration process, working with department leads to ensure a seamless transition from offer acceptance through onboarding. Data & Metrics Analysis: Track key performance indicators (KPIs) for operations and use data to drive improvements and inform future strategies. Organizational Project Support: Execute and support ad‑hoc projects focused on improving contact center operations, efficiency, and agent experience. Qualifications
Bachelor's degree in human resources, business administration, or a related field. 3+ years of progressive experience in hiring processes, interviewing, or call center/front office operations, including at least 1+ years in a management or supervisory role. Ability to assess basic candidate skills and match behavioral traits. Demonstrated knowledge of state and federal employment laws and best practices in interviewing and selection. Proficiency with Greenhouse and Workday. Exceptional written and oral communication skills and ability to build strong relationships with stakeholders and candidates. Strong analytical skills and a data‑oriented approach to decision‑making and problem‑solving. Ability to work in a fast‑paced, high‑volume environment and prioritize multiple projects efficiently. Compensation & Benefits
Base pay range: $86,400.00/yr – $162,000.00/yr. To view all of our comprehensive and competitive benefits, visit
Benefits at SoFi . Equal Employment Opportunities
SoFi provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, marital status, or any other characteristic protected by law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Seniority level
Not Applicable Employment type
Full‑time Job function
Management and Manufacturing
#J-18808-Ljbffr