Aston Carter
Bilingual Customer Service Representative / Investigator Support Specialist
Apply for the
Bilingual Customer Service Representative
role at
Aston Carter .
If you are looking for a company where you can personally advance healthcare and make a difference in peoples lives with your bold ideas and unique point of view consider working at this client as an Investigator Support Coordinator.
The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax.
Responsibilities
Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW
Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
Updating the database with appropriate information and informing personnel of additional testing needs.
Supporting sites and sponsor with project related questions via phone and email
Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP
Assisting and supporting in the implementation of global processes and procedures
Tracking and reporting metrics as determined by management in the agreed timelines
Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete
Acting as a liaison for both internal and external clients
Communicating investigator site needs when new policies or procedures are discussed
Instilling a culture where patient safety is top priority
Promptly address patient safety issues and escalates as needed for resolution
Ensuring the investigators needs are explored prior to implementation of new processes and procedures
Note: Saturday shift required several times per year. Work hours are 10‑7 pm EST. This is a fully remote position.
Skills
Customer service skills
Self‑motivated with strong verbal skills
Attention to detail and good organizational skills
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Adaptability skills
Problem solving skills
Being a team player with an ability to work independently
Fluency in English and Spanish.
Experience in the pharmaceutical industry is an advantage
Experience Level Entry Level
Job Type & Location Contract to Hire, Indianapolis, IN
Pay & Benefits The pay range for this position is $22.00 – $22.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline: This position is anticipated to close on Jan 23, 2026.
About Aston Carter Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
#J-18808-Ljbffr
Bilingual Customer Service Representative
role at
Aston Carter .
If you are looking for a company where you can personally advance healthcare and make a difference in peoples lives with your bold ideas and unique point of view consider working at this client as an Investigator Support Coordinator.
The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax.
Responsibilities
Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW
Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
Updating the database with appropriate information and informing personnel of additional testing needs.
Supporting sites and sponsor with project related questions via phone and email
Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP
Assisting and supporting in the implementation of global processes and procedures
Tracking and reporting metrics as determined by management in the agreed timelines
Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete
Acting as a liaison for both internal and external clients
Communicating investigator site needs when new policies or procedures are discussed
Instilling a culture where patient safety is top priority
Promptly address patient safety issues and escalates as needed for resolution
Ensuring the investigators needs are explored prior to implementation of new processes and procedures
Note: Saturday shift required several times per year. Work hours are 10‑7 pm EST. This is a fully remote position.
Skills
Customer service skills
Self‑motivated with strong verbal skills
Attention to detail and good organizational skills
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Adaptability skills
Problem solving skills
Being a team player with an ability to work independently
Fluency in English and Spanish.
Experience in the pharmaceutical industry is an advantage
Experience Level Entry Level
Job Type & Location Contract to Hire, Indianapolis, IN
Pay & Benefits The pay range for this position is $22.00 – $22.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline: This position is anticipated to close on Jan 23, 2026.
About Aston Carter Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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