Odeko, Inc.
Operations Manager Charlotte, North Carolina, United States
Odeko, Inc., Charlotte, North Carolina, United States, 28245
Charlotte, North Carolina, United States
About Us Odeko is on a mission to champion your neighborhood cafes, coffee shops, and other establishments through technology. Whether we’re saving small business owners hours every week with our tech‑based operating platform, reducing CO2 emissions by consolidating deliveries, or developing a user experience that makes every new customer feel like a regular, Odeko supports our small business partners from open to close. Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day‑to‑day tasks with a platform so intuitive, it’s kinda like magic.
The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single‑minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.
We are looking for a dedicated Operations Manager to join Odeko! As an Operations Manager, you will impact operational efficiency by driving workflows, supporting performance coaching, and maintaining accountability across warehouse functions.
Key Responsibilities:
Operational Execution & Team Oversight
Direct daily activities across Picking, Packing, Routing, and Dispatching to meet fulfillment timelines
Own the shift’s execution plan, assigning tasks, tracking progress, and reallocating resources as needed
Supervise and coach Ops Leads and hourly associates to drive productivity and performance
Support daily huddles, shift handoffs, and on‑floor issue resolution
Team Development
Train, mentor, and provide real‑time coaching to warehouse team members
Support new hire onboarding, cross‑training, and performance development
Foster a culture of accountability, inclusion, and operational excellence
Process & Quality Control
Ensure standard operating procedures (SOPs) are followed and help drive adherence to quality standards
Monitor fulfillment accuracy and partner with site leadership on process improvements
Help maintain a safe, clean, and organized warehouse environment
Act as the point of contact for floor‑level issues and elevate appropriately to Site Lead
Communicate progress and blockers clearly across shifts and to leadership
Support warehouse tools and systems (e.g., Netsuite, RF Smart, Shopify, Shipstation)
Qualifications
3+ years of experience in warehouse operations, fulfillment, or logistics
Proven ability to lead and motivate hourly teams in a fast‑paced environment
Familiarity with WMS systems, handheld scanners, and final‑mile dispatching
High school diploma or equivalent
Ability to lift up to 50 lbs. and stand/move for an entire shift
Compensation is between $55,000 - $65,000
What you’ll love about Odeko:
Fast‑paced environment and growth opportunities – plenty of room for you to directly impact the company and enhance your career!
Competitive compensation, healthcare benefits, and opportunity for equity
Other great perks – full lists of benefits available upon request
Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
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About Us Odeko is on a mission to champion your neighborhood cafes, coffee shops, and other establishments through technology. Whether we’re saving small business owners hours every week with our tech‑based operating platform, reducing CO2 emissions by consolidating deliveries, or developing a user experience that makes every new customer feel like a regular, Odeko supports our small business partners from open to close. Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day‑to‑day tasks with a platform so intuitive, it’s kinda like magic.
The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single‑minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.
We are looking for a dedicated Operations Manager to join Odeko! As an Operations Manager, you will impact operational efficiency by driving workflows, supporting performance coaching, and maintaining accountability across warehouse functions.
Key Responsibilities:
Operational Execution & Team Oversight
Direct daily activities across Picking, Packing, Routing, and Dispatching to meet fulfillment timelines
Own the shift’s execution plan, assigning tasks, tracking progress, and reallocating resources as needed
Supervise and coach Ops Leads and hourly associates to drive productivity and performance
Support daily huddles, shift handoffs, and on‑floor issue resolution
Team Development
Train, mentor, and provide real‑time coaching to warehouse team members
Support new hire onboarding, cross‑training, and performance development
Foster a culture of accountability, inclusion, and operational excellence
Process & Quality Control
Ensure standard operating procedures (SOPs) are followed and help drive adherence to quality standards
Monitor fulfillment accuracy and partner with site leadership on process improvements
Help maintain a safe, clean, and organized warehouse environment
Act as the point of contact for floor‑level issues and elevate appropriately to Site Lead
Communicate progress and blockers clearly across shifts and to leadership
Support warehouse tools and systems (e.g., Netsuite, RF Smart, Shopify, Shipstation)
Qualifications
3+ years of experience in warehouse operations, fulfillment, or logistics
Proven ability to lead and motivate hourly teams in a fast‑paced environment
Familiarity with WMS systems, handheld scanners, and final‑mile dispatching
High school diploma or equivalent
Ability to lift up to 50 lbs. and stand/move for an entire shift
Compensation is between $55,000 - $65,000
What you’ll love about Odeko:
Fast‑paced environment and growth opportunities – plenty of room for you to directly impact the company and enhance your career!
Competitive compensation, healthcare benefits, and opportunity for equity
Other great perks – full lists of benefits available upon request
Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
#J-18808-Ljbffr