JPMorganChase
Process Improvement Manager - Operational Excellence
JPMorganChase, Columbus, Ohio, United States, 43224
Process Improvement Manager – Operational Excellence
Join to apply for the
Process Improvement Manager – Operational Excellence
role at
JPMorgan Chase .
We are looking for a Process Improvement Manager in Organizational Change Management who will drive operational efficiency and lead transformation delivery across the organization.
You will partner with senior leaders to develop and execute change plans for strategic initiatives, ensuring strong adoption and measurable business improvements.
Your expertise in people‑centered change and process improvement will help identify impacts, generate innovative solutions, and reduce risk.
You will use data analytics and storytelling to communicate complex ideas and influence decision‑making, and you will build organizational change capability by facilitating training that strengthens the change practitioner community.
Job Responsibilities
Manage one or more fast‑paced transformation projects that have a significant impact on the businesses we support
Guide teams of consultants to support one or more transformation engagements
Manage ambiguity of requests by structuring and scoping complex problems and developing strategic and tactical solutions
Influence senior leadership and clients during times of change
Lead the development, implementation, and timeliness of change enablement strategy in support of projects of all sizes, utilizing data analytics to identify operational impacts and providing impactful recommendations and coaching to client teams as they implement recommendations
Utilize strong facilitation and storytelling skills to effectively communicate complex change strategies and changes to diverse stakeholders, influencing decision‑making and fostering understanding
Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders’ actions on key business decisions and major change initiatives
Build deep, trust‑based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement
Lead one or more client projects and develop team members both formally and informally, including serving as a mentor
Collaborate with cross‑functional partners to enhance end‑to‑end value chains across the firm
Be a recognized change culture carrier who leads with consistency, integrity, and humility
Lead and facilitate professional instructor‑led programs and develop new educational, technical training content
Required Qualifications, Capabilities, and Skills
Bachelor’s degree from an accredited learning institution
Project Management/Change Management experience
7+ years relevant post‑graduate work, including internal and/or external consulting experience
Strong executive‑level communication skills and presence
Strong training facilitation or adult learning experience with a focus on quality and retention
Proficiency in data analytics, with a demonstrated ability to interpret models and make data‑driven recommendations
Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems
Demonstrated ability in leading end‑to‑end transformation initiatives, including development of strategic communications, sponsor coaching, and managing stakeholder impact
Innovative mindset willing to experiment and embrace design‑thinking concepts
Ability to travel as needed (up to 25%; will vary by engagement or training venue)
Preferred Qualifications, Capabilities, and Skills
Proven cross‑functional collaboration
Drive innovation by developing and applying creative solutions to enhance employee adoption and usage during change
Proficiency with Large Language Models, KPIs and change metrics
Prosci or other change management certification a plus
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package, including base salary based on the role, experience, skill set and location.
Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity.
We also provide benefits and programs such as comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Equal Opportunity Employer / Disability / Veterans We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions—all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally.
Utilizing the latest technology, teams deliver industry‑leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.
Teams also drive growth by refining technology‑driven customer and client experiences that put users first, providing an unparalleled experience.
#J-18808-Ljbffr
Process Improvement Manager – Operational Excellence
role at
JPMorgan Chase .
We are looking for a Process Improvement Manager in Organizational Change Management who will drive operational efficiency and lead transformation delivery across the organization.
You will partner with senior leaders to develop and execute change plans for strategic initiatives, ensuring strong adoption and measurable business improvements.
Your expertise in people‑centered change and process improvement will help identify impacts, generate innovative solutions, and reduce risk.
You will use data analytics and storytelling to communicate complex ideas and influence decision‑making, and you will build organizational change capability by facilitating training that strengthens the change practitioner community.
Job Responsibilities
Manage one or more fast‑paced transformation projects that have a significant impact on the businesses we support
Guide teams of consultants to support one or more transformation engagements
Manage ambiguity of requests by structuring and scoping complex problems and developing strategic and tactical solutions
Influence senior leadership and clients during times of change
Lead the development, implementation, and timeliness of change enablement strategy in support of projects of all sizes, utilizing data analytics to identify operational impacts and providing impactful recommendations and coaching to client teams as they implement recommendations
Utilize strong facilitation and storytelling skills to effectively communicate complex change strategies and changes to diverse stakeholders, influencing decision‑making and fostering understanding
Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders’ actions on key business decisions and major change initiatives
Build deep, trust‑based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement
Lead one or more client projects and develop team members both formally and informally, including serving as a mentor
Collaborate with cross‑functional partners to enhance end‑to‑end value chains across the firm
Be a recognized change culture carrier who leads with consistency, integrity, and humility
Lead and facilitate professional instructor‑led programs and develop new educational, technical training content
Required Qualifications, Capabilities, and Skills
Bachelor’s degree from an accredited learning institution
Project Management/Change Management experience
7+ years relevant post‑graduate work, including internal and/or external consulting experience
Strong executive‑level communication skills and presence
Strong training facilitation or adult learning experience with a focus on quality and retention
Proficiency in data analytics, with a demonstrated ability to interpret models and make data‑driven recommendations
Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems
Demonstrated ability in leading end‑to‑end transformation initiatives, including development of strategic communications, sponsor coaching, and managing stakeholder impact
Innovative mindset willing to experiment and embrace design‑thinking concepts
Ability to travel as needed (up to 25%; will vary by engagement or training venue)
Preferred Qualifications, Capabilities, and Skills
Proven cross‑functional collaboration
Drive innovation by developing and applying creative solutions to enhance employee adoption and usage during change
Proficiency with Large Language Models, KPIs and change metrics
Prosci or other change management certification a plus
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package, including base salary based on the role, experience, skill set and location.
Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity.
We also provide benefits and programs such as comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Equal Opportunity Employer / Disability / Veterans We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions—all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally.
Utilizing the latest technology, teams deliver industry‑leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.
Teams also drive growth by refining technology‑driven customer and client experiences that put users first, providing an unparalleled experience.
#J-18808-Ljbffr