Volaris Group
Job Summary:
The role of the Program Manager coordinates project tasks at the program level, in order to support the FacilityForce implementations of Facility Resource Planning (FRP) software products (IWMS/CMMS/EAM链接) primarily for the government sector. Tasks will primarily include forecasting, sales & revenue, resource allocation, and escalation resolution. The Program Manager should have knowledge of the Facility Force suite of products and Professional Services ways of working. The program manager also serves as a leader and mentor to the rest of the Professional Services Team.
Job Description: Duties/Responsibilities
General
Work collaboratively with team members, actively participate in discussions, decisions, and all project activities
Communicate and coordinate with coworkers and customers
Program Management
Responsible for the management of the Professional Services and Custom Development JIRA boards and ensuring tickets are assigned and completed by deadline
Responsible for ensuring that resources have at minium 6 weeks of reservations lined up at the billability targets identified for each resource type
Responsible for managing implementation CPI
Plan and coordinate deliverables for:
Multi-phase, long term projects
High revenue impact / high visibility projects
Milestone / T&E Not to Exceed projects
Committees
Attend stand-ups for
Meth? Actually finished: Project Implementation (participant)
Custom Development (participant)
PMO (leader)
Attend Executive Steering Committee meetings with the customer
Forecasting
Identify project resource needs in both the short (3 months) and medium (12 months) term
Project Backlog
Ongoing Implementations
Custom Development
Net New Sales Opportunities
Back to Base Sales Opportunities
Conflict Resolution
Serve as the next level of escalation above the implementation specialist
Work with the implementer and management to determine the best course of approach
Billable Utilization
Strive to achieve a team billable utilization of 70% or greater
Product
Provide product recommendations that improve sales and/or customer retention
Sales
Drive additional back to base sales that meet sales targets
Assist the Director of Professional Services in the RFP and Implementation Services quoting processes
Assist the Director of Professional Services in developing and reviewing Statements of Work (SOWs)
Provide recommendations for SOW process improvement
Implementation
Serve as the Project Manager of last resort during times where resources are limited
Project Management
Coordinate Project Meetings
diagnosing Manage Project Risk and Quality
Project planning, scheduling of resources, and forecasting work
Update Project Metrics
Manage Project Documentation
Develop project deliverables
Training materials and training
Documentation of processes
System related setup
Walk-through and testing
\ampoline>
Competency:
Informed (competency level 3) in at least 100% of the Facility Force suite of products
PMO
Plan, Standardize, and Train the PS team on best practices for Facility Force implementations
Maintain the PMO documentation
Ens
Serve as a leader and mentor gold
professional Services colleagues
Continuing Education
Continuous of improvement of FacilityForce product knowledge
Maintain the Project Management Institute (PMI) PMP Certification/Recertification within 5 years
Travel: Variable (5-40% per year; typical 20%)
Essential Qualifications
Bachelor of Science or Arts
PMI Project Management Professional (PMP) Certified
Experience with CMMS, IWMS or FRP software
Adept with MS Office (Word, Excel, Powerpoint) or equivalent
Interest in software implementation and project management
Strong interpersonal skills:
Ability to actively listen to clients and colleagues
Ability to be a leader and a consultant - to remain calm under pressure, problem solve and be practical
Ability to communicate effectively, convey complex ideas, provide best practice recommendations and foster trust
Ability to serve as a mentor and leader
Strong Documentation Skills Actually keep as
containing
plus nested list.
Ability to review, update and maintain documentation
Ability to understand, record and assist with the prioritization of business requirements, issues, risks, action items and decisions
Ability to break down complex processes into step by step instructions
Program Management Skills
Ability to demonstrate flexibility in the role and the tasks assigned to meet project objectives
Ability to work collaboratively with colleagues in a results-driven, high utilization and team-oriented environment
Ability to accurately assess level of effort, and request support/delegate tasks where necessary in order to meet project deadlines
Highly motivated, proactive, and take pride in one’s work
Ability to work in both team and individual environments
Preferred Qualifications
.poIndent? Actually just list. Masters degree or equivalent
Adept with AssetWorks/FacilityForce software
Experience as an employee or business partner of a facilities organization in the government, public or higher education sector (5+ Years Preferred)
Programming experience (basic SQL, Report development, Javascript, java, Adventures.)
Experience working with relational databases (5+ Years Preferred)
Experience with the Atlassian suite of products or equivalent
Experience with NetSuite OpenAir or equivalent
Experience with Microsoft Project
Worker Type Regular
Number of Openings Available 0
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Job Description: Duties/Responsibilities
General
Work collaboratively with team members, actively participate in discussions, decisions, and all project activities
Communicate and coordinate with coworkers and customers
Program Management
Responsible for the management of the Professional Services and Custom Development JIRA boards and ensuring tickets are assigned and completed by deadline
Responsible for ensuring that resources have at minium 6 weeks of reservations lined up at the billability targets identified for each resource type
Responsible for managing implementation CPI
Plan and coordinate deliverables for:
Multi-phase, long term projects
High revenue impact / high visibility projects
Milestone / T&E Not to Exceed projects
Committees
Attend stand-ups for
Meth? Actually finished: Project Implementation (participant)
Custom Development (participant)
PMO (leader)
Attend Executive Steering Committee meetings with the customer
Forecasting
Identify project resource needs in both the short (3 months) and medium (12 months) term
Project Backlog
Ongoing Implementations
Custom Development
Net New Sales Opportunities
Back to Base Sales Opportunities
Conflict Resolution
Serve as the next level of escalation above the implementation specialist
Work with the implementer and management to determine the best course of approach
Billable Utilization
Strive to achieve a team billable utilization of 70% or greater
Product
Provide product recommendations that improve sales and/or customer retention
Sales
Drive additional back to base sales that meet sales targets
Assist the Director of Professional Services in the RFP and Implementation Services quoting processes
Assist the Director of Professional Services in developing and reviewing Statements of Work (SOWs)
Provide recommendations for SOW process improvement
Implementation
Serve as the Project Manager of last resort during times where resources are limited
Project Management
Coordinate Project Meetings
diagnosing Manage Project Risk and Quality
Project planning, scheduling of resources, and forecasting work
Update Project Metrics
Manage Project Documentation
Develop project deliverables
Training materials and training
Documentation of processes
System related setup
Walk-through and testing
\ampoline>
Competency:
Informed (competency level 3) in at least 100% of the Facility Force suite of products
PMO
Plan, Standardize, and Train the PS team on best practices for Facility Force implementations
Maintain the PMO documentation
Ens
Serve as a leader and mentor gold
professional Services colleagues
Continuing Education
Continuous of improvement of FacilityForce product knowledge
Maintain the Project Management Institute (PMI) PMP Certification/Recertification within 5 years
Travel: Variable (5-40% per year; typical 20%)
Essential Qualifications
Bachelor of Science or Arts
PMI Project Management Professional (PMP) Certified
Experience with CMMS, IWMS or FRP software
Adept with MS Office (Word, Excel, Powerpoint) or equivalent
Interest in software implementation and project management
Strong interpersonal skills:
Ability to actively listen to clients and colleagues
Ability to be a leader and a consultant - to remain calm under pressure, problem solve and be practical
Ability to communicate effectively, convey complex ideas, provide best practice recommendations and foster trust
Ability to serve as a mentor and leader
Strong Documentation Skills Actually keep as
containing
plus nested list.
Ability to review, update and maintain documentation
Ability to understand, record and assist with the prioritization of business requirements, issues, risks, action items and decisions
Ability to break down complex processes into step by step instructions
Program Management Skills
Ability to demonstrate flexibility in the role and the tasks assigned to meet project objectives
Ability to work collaboratively with colleagues in a results-driven, high utilization and team-oriented environment
Ability to accurately assess level of effort, and request support/delegate tasks where necessary in order to meet project deadlines
Highly motivated, proactive, and take pride in one’s work
Ability to work in both team and individual environments
Preferred Qualifications
.poIndent? Actually just list. Masters degree or equivalent
Adept with AssetWorks/FacilityForce software
Experience as an employee or business partner of a facilities organization in the government, public or higher education sector (5+ Years Preferred)
Programming experience (basic SQL, Report development, Javascript, java, Adventures.)
Experience working with relational databases (5+ Years Preferred)
Experience with the Atlassian suite of products or equivalent
Experience with NetSuite OpenAir or equivalent
Experience with Microsoft Project
Worker Type Regular
Number of Openings Available 0
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