Race Communications
Job Title
Service Delivery Coordinator
Base Pay Range $47,840.00/yr - $54,080.00/yr
Compensation Comp: $23-$26 per hour
Location Remote or Hybrid: Lancaster, CA
Remote: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off‑site locations may be required.
Hybrid: Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2–4 days per week. Employee may be required to utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or other off‑site locations may be required.
Workdays: 5 days x 8 hours.
100% Company-Paid Medical and Dental Benefits.
Free Fiber Internet Service.
Position Impact The Service Delivery Coordinator is responsible for managing the end-to-end delivery of Race Communications' fiber-based services for MDU, ICB (Individual case basis) and Business. This role acts as the central point of coordination between Sales, Engineering, Construction, Provisioning, Network Operations and customers to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs. The Service Delivery Coordinator must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs. This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours. This position requires strong organizational skills, proactive communication, and a working understanding of fiber network deployment and service activation.
Requirements
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High school diploma or equivalent required
Associates degree (A.A.) or equivalent combination of education and experience is preferred
2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required
Strong understanding of fiber service delivery workflows, including construction and provisioning required
Experience collaborating with customers, partners, and internal teams in fast‑paced, multi‑stakeholder environments required
Proficiency with CRM and ticketing systems (Salesforce or similar preferred)
Experience supporting ICB / channel partner models preferred
Knowledge of fiber‑based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred
Familiarity with permitting, construction timelines, and right‑of‑way considerations preferred
Experience coordinating field operations and service turn‑ups preferred
Understanding of SLAs and enterprise service delivery expectations preferred
Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs
Must be able to speak, read, write, and understand English as the primary language used in the workplace
Spanish bilingual skills are desirable
Essential Duties and Responsibilities Service Delivery Management
Manage the full-service delivery lifecycle for Race Communications' fiber products, from order acceptance through service activation and handoff to support
Validate orders for technical accuracy, serviceability, and construction requirements
Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn‑up
Ensure delivery timelines meet contracted intervals and customer expectations
ICB & Business Customer Coordination
Serve as the primary service delivery contact for ICB partners and direct Business customers
Provide clear and consistent status updates throughout the delivery process
Coordinate delivery activities with channel partners while maintaining Race Communications' standards and timelines
Support escalations and resolve issues impacting service delivery
Cross-Functional Collaboration
Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams
Schedule site surveys, fiber installs, demarc extensions, and service turn‑ups
Identify risks related to construction, access, permitting, or third-party dependencies and drive resolution
Vendor & Construction Coordination
Work with third-party contractors, construction vendors, and local agencies as needed
Track construction progress, vendor deliverables, and completion milestones
Ensure vendor work aligns with Race Communications' quality and safety standards
Systems, Documentation & Reporting
Maintain accurate service delivery records in CRM, order management, and ticketing systems
Document timelines, dependencies, customer communications, and delivery notes
Support service delivery reporting, metrics, and continuous improvement initiatives
Customer Experience & Handoff
Set realistic expectations with customers and partners throughout the delivery lifecycle
Ensure a smooth transition from service delivery to ongoing support and account management
Contribute to a positive customer experience by owning delivery outcomes and follow‑through
Benefits Additional duties as required.
Why Join Our Team
Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company‑paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose
Call to Action Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
Referrals increase your chances of interviewing at Race Communications by 2x.
Seniority level Associate
Employment type Full‑time
Job function Customer Service
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Base Pay Range $47,840.00/yr - $54,080.00/yr
Compensation Comp: $23-$26 per hour
Location Remote or Hybrid: Lancaster, CA
Remote: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off‑site locations may be required.
Hybrid: Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2–4 days per week. Employee may be required to utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or other off‑site locations may be required.
Workdays: 5 days x 8 hours.
100% Company-Paid Medical and Dental Benefits.
Free Fiber Internet Service.
Position Impact The Service Delivery Coordinator is responsible for managing the end-to-end delivery of Race Communications' fiber-based services for MDU, ICB (Individual case basis) and Business. This role acts as the central point of coordination between Sales, Engineering, Construction, Provisioning, Network Operations and customers to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs. The Service Delivery Coordinator must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs. This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours. This position requires strong organizational skills, proactive communication, and a working understanding of fiber network deployment and service activation.
Requirements
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High school diploma or equivalent required
Associates degree (A.A.) or equivalent combination of education and experience is preferred
2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required
Strong understanding of fiber service delivery workflows, including construction and provisioning required
Experience collaborating with customers, partners, and internal teams in fast‑paced, multi‑stakeholder environments required
Proficiency with CRM and ticketing systems (Salesforce or similar preferred)
Experience supporting ICB / channel partner models preferred
Knowledge of fiber‑based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred
Familiarity with permitting, construction timelines, and right‑of‑way considerations preferred
Experience coordinating field operations and service turn‑ups preferred
Understanding of SLAs and enterprise service delivery expectations preferred
Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs
Must be able to speak, read, write, and understand English as the primary language used in the workplace
Spanish bilingual skills are desirable
Essential Duties and Responsibilities Service Delivery Management
Manage the full-service delivery lifecycle for Race Communications' fiber products, from order acceptance through service activation and handoff to support
Validate orders for technical accuracy, serviceability, and construction requirements
Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn‑up
Ensure delivery timelines meet contracted intervals and customer expectations
ICB & Business Customer Coordination
Serve as the primary service delivery contact for ICB partners and direct Business customers
Provide clear and consistent status updates throughout the delivery process
Coordinate delivery activities with channel partners while maintaining Race Communications' standards and timelines
Support escalations and resolve issues impacting service delivery
Cross-Functional Collaboration
Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams
Schedule site surveys, fiber installs, demarc extensions, and service turn‑ups
Identify risks related to construction, access, permitting, or third-party dependencies and drive resolution
Vendor & Construction Coordination
Work with third-party contractors, construction vendors, and local agencies as needed
Track construction progress, vendor deliverables, and completion milestones
Ensure vendor work aligns with Race Communications' quality and safety standards
Systems, Documentation & Reporting
Maintain accurate service delivery records in CRM, order management, and ticketing systems
Document timelines, dependencies, customer communications, and delivery notes
Support service delivery reporting, metrics, and continuous improvement initiatives
Customer Experience & Handoff
Set realistic expectations with customers and partners throughout the delivery lifecycle
Ensure a smooth transition from service delivery to ongoing support and account management
Contribute to a positive customer experience by owning delivery outcomes and follow‑through
Benefits Additional duties as required.
Why Join Our Team
Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company‑paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose
Call to Action Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
Referrals increase your chances of interviewing at Race Communications by 2x.
Seniority level Associate
Employment type Full‑time
Job function Customer Service
Industries IT Services and IT Consulting
#J-18808-Ljbffr