Race Communications
Base pay range
$47,840.00/yr - $54,080.00/yr
Location Remote or Hybrid: Lancaster, CA
Company Overview Race Communications is a fiber internet provider committed to connecting California communities. We value integrity and deliver a personal experience to our customers.
Position Impact The Service Delivery Coordinator manages end‑to‑end fiber service delivery for MDU, ICB, and Business customers. This role coordinates across Sales, Engineering, Construction, Provisioning, Network Operations, and partners to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs.
Responsibilities
Manage the full-service delivery lifecycle, from order acceptance to activation and handoff to support.
Validate orders for technical accuracy, serviceability, and construction requirements.
Track and coordinate all delivery milestones, including design, permitting, construction, splicing, testing, and turn‑up.
Serve as the primary service delivery contact for ICB partners and direct Business customers.
Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams.
Work with third‑party contractors, construction vendors, and local agencies to track progress and ensure quality and safety standards.
Maintain accurate service delivery records in CRM, order management, and ticketing systems and support reporting and metrics.
Set realistic expectations with customers and partners throughout the delivery lifecycle and ensure a smooth transition to ongoing support and account management.
Qualifications
Eligibility for U.S. employment without sponsorship.
Minimum of 18 years of age.
High school diploma or equivalent required; Associate degree or equivalent preferred.
2+ years of experience in service delivery, operations, or project coordination within a fiber ISP or carrier environment.
Strong understanding of fiber service delivery workflows, including construction and provisioning.
Experience collaborating with customers, partners, and internal teams in fast‑paced environments.
Proficiency with CRM and ticketing systems (Salesforce or similar preferred).
Experience supporting ICB/channel partner models preferred.
Knowledge of fiber‑based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred.
Familiarity with permitting, construction timelines, and right‑of‑way considerations preferred.
Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs.
Must be able to speak, read, write, and understand English as the primary language used in the workplace; Spanish bilingual skills desirable.
Benefits
100% company‑paid medical and dental insurance.
PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%).
Free fiber internet service for employees living in the service area.
Growth potential: promotions and new challenges.
Call to Action Click “Apply” below to begin your journey with Race Communications.
#J-18808-Ljbffr
Location Remote or Hybrid: Lancaster, CA
Company Overview Race Communications is a fiber internet provider committed to connecting California communities. We value integrity and deliver a personal experience to our customers.
Position Impact The Service Delivery Coordinator manages end‑to‑end fiber service delivery for MDU, ICB, and Business customers. This role coordinates across Sales, Engineering, Construction, Provisioning, Network Operations, and partners to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs.
Responsibilities
Manage the full-service delivery lifecycle, from order acceptance to activation and handoff to support.
Validate orders for technical accuracy, serviceability, and construction requirements.
Track and coordinate all delivery milestones, including design, permitting, construction, splicing, testing, and turn‑up.
Serve as the primary service delivery contact for ICB partners and direct Business customers.
Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams.
Work with third‑party contractors, construction vendors, and local agencies to track progress and ensure quality and safety standards.
Maintain accurate service delivery records in CRM, order management, and ticketing systems and support reporting and metrics.
Set realistic expectations with customers and partners throughout the delivery lifecycle and ensure a smooth transition to ongoing support and account management.
Qualifications
Eligibility for U.S. employment without sponsorship.
Minimum of 18 years of age.
High school diploma or equivalent required; Associate degree or equivalent preferred.
2+ years of experience in service delivery, operations, or project coordination within a fiber ISP or carrier environment.
Strong understanding of fiber service delivery workflows, including construction and provisioning.
Experience collaborating with customers, partners, and internal teams in fast‑paced environments.
Proficiency with CRM and ticketing systems (Salesforce or similar preferred).
Experience supporting ICB/channel partner models preferred.
Knowledge of fiber‑based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred.
Familiarity with permitting, construction timelines, and right‑of‑way considerations preferred.
Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs.
Must be able to speak, read, write, and understand English as the primary language used in the workplace; Spanish bilingual skills desirable.
Benefits
100% company‑paid medical and dental insurance.
PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%).
Free fiber internet service for employees living in the service area.
Growth potential: promotions and new challenges.
Call to Action Click “Apply” below to begin your journey with Race Communications.
#J-18808-Ljbffr