Pest Assassins
Pest Assassins is hiring: Customer Service Representative in Smithfield
Pest Assassins, Smithfield, Rhode Island, United States
Route Coordinator - Customer Service Representative Position
There will always be pest problems! Come join a team that appreciates your hard work and dedication to quality customer service! Pest Assassins is a family owned and operated business serving Massachusetts & Rhode Island. We pride ourselves in providing our customers with effective and reliable pest control solutions.
Pest Assassins is looking for a dependable, hard-working and motivated individual for our Route Coordinator/ CSR position. We are seeking someone with a genuine passion for providing quality customer service.
This position will be based out of our Smithfield, RI office. Pest control experience preferred but not required.
Responsibilities:
* Assist with all inbound communication from prospective and existing customers including phone, text, email and website submissions.
* Assist with inbound alerts from technicians and resolve.
* Input customer data into system and schedule inspections and services as needed.
* Resolving customer issues & concerns by providing exceptional customer service.
* Monitor routes and communicate with technicians of reschedules or other changes.
* Work with field reps and manager directly to update customer information.
* Ensure customer database is up to date. Correct customer data as needed to ensure accuracy.
* Manage accounts receivable and collection efforts.
* Manage administrative requests and tasks.
* Effectively handle cancellation requests and manage reinstatement efforts.
* Assist in the daily and weekly scheduling of service routes using routing software.
* Complete and distribute daily service reports.
* Communicate with new customers and additional service request customers to insure satisfaction.
What We Offer
* Competitive hourly rate.
* Flexible work schedule.
* Paid training.
* Paid Time Off (PTO).
* 11 Company paid holidays.
* Comprehensive benefits package including Medical, Vision, and Dental.
Job Requirements
* Microsoft Office proficient.
* Strong ability to communicate with customers in a clear and professional manner.
* Ability to identify, analyze and solve problems.
* High school diploma or equivalent.
* Ability to work in a fast-paced environment.
* Collections experience.
* Ability to work in a team environment.
* Pass background check.
There will always be pest problems! Come join a team that appreciates your hard work and dedication to quality customer service! Pest Assassins is a family owned and operated business serving Massachusetts & Rhode Island. We pride ourselves in providing our customers with effective and reliable pest control solutions.
Pest Assassins is looking for a dependable, hard-working and motivated individual for our Route Coordinator/ CSR position. We are seeking someone with a genuine passion for providing quality customer service.
This position will be based out of our Smithfield, RI office. Pest control experience preferred but not required.
Responsibilities:
* Assist with all inbound communication from prospective and existing customers including phone, text, email and website submissions.
* Assist with inbound alerts from technicians and resolve.
* Input customer data into system and schedule inspections and services as needed.
* Resolving customer issues & concerns by providing exceptional customer service.
* Monitor routes and communicate with technicians of reschedules or other changes.
* Work with field reps and manager directly to update customer information.
* Ensure customer database is up to date. Correct customer data as needed to ensure accuracy.
* Manage accounts receivable and collection efforts.
* Manage administrative requests and tasks.
* Effectively handle cancellation requests and manage reinstatement efforts.
* Assist in the daily and weekly scheduling of service routes using routing software.
* Complete and distribute daily service reports.
* Communicate with new customers and additional service request customers to insure satisfaction.
What We Offer
* Competitive hourly rate.
* Flexible work schedule.
* Paid training.
* Paid Time Off (PTO).
* 11 Company paid holidays.
* Comprehensive benefits package including Medical, Vision, and Dental.
Job Requirements
* Microsoft Office proficient.
* Strong ability to communicate with customers in a clear and professional manner.
* Ability to identify, analyze and solve problems.
* High school diploma or equivalent.
* Ability to work in a fast-paced environment.
* Collections experience.
* Ability to work in a team environment.
* Pass background check.