Collabera
Customer Service Representative Job at Collabera in Phoenix
Collabera, Phoenix, Arizona, United States
Description
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Customer Service Representative
Contract: Phoenix, Arizona, US
Salary Range: 20.00 - 23.00 | Per Hour
Job Code: 366441
End Date: 2026-01-17
Days Left: 28 days, 3 hours left
Apply
Job Title: Customer Service Representative
Location: Phoenix AZ
Duration: 12+ Months Contract
Pay rate: $20 to $23
Day To Day Responsibilities:
* This is a Level 2 escalation queue that handles: Call Volume 300-400 calls/month Phones only (no email/chat)
* Types of Calls 50% transferred in from frontline agents: Help desk questions System unlocks/help Complex service issues Live customer escalations (non-regulatory)
* Other 50%: Direct customer calls regarding credit card rewards: Redeeming points Gift card purchases Missing rewards Loyalty program servicing Regulatory or ethical complaints
* Must open a complaint in the WF system of record Must classify regulatory vs non-regulatory flags correctly
Must Have Skills
* Escalations experience Credit card or rewards program experience Complaint handling background Strong customer service, de-escalation, and issue resolution skills
* Ability to navigate multiple systems (CIV, CSS, BCS a plus) Strong verbal communication Comfortable with phones & volume
* Able to work assigned fixed schedule post-training
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
Job Requirement
* customer service
* customer support
* call center
* credit cards
* rewards point
* escalation
* reedeem
* inbound
* outbound
Reach Out to a Recruiter
* Recruiter
* Email
* Phone
* Stephen Samson
*
Apply Now
* Home
* Search Jobs
* Job Description
Customer Service Representative
Contract: Phoenix, Arizona, US
Salary Range: 20.00 - 23.00 | Per Hour
Job Code: 366441
End Date: 2026-01-17
Days Left: 28 days, 3 hours left
Apply
Job Title: Customer Service Representative
Location: Phoenix AZ
Duration: 12+ Months Contract
Pay rate: $20 to $23
Day To Day Responsibilities:
* This is a Level 2 escalation queue that handles: Call Volume 300-400 calls/month Phones only (no email/chat)
* Types of Calls 50% transferred in from frontline agents: Help desk questions System unlocks/help Complex service issues Live customer escalations (non-regulatory)
* Other 50%: Direct customer calls regarding credit card rewards: Redeeming points Gift card purchases Missing rewards Loyalty program servicing Regulatory or ethical complaints
* Must open a complaint in the WF system of record Must classify regulatory vs non-regulatory flags correctly
Must Have Skills
* Escalations experience Credit card or rewards program experience Complaint handling background Strong customer service, de-escalation, and issue resolution skills
* Ability to navigate multiple systems (CIV, CSS, BCS a plus) Strong verbal communication Comfortable with phones & volume
* Able to work assigned fixed schedule post-training
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
Job Requirement
* customer service
* customer support
* call center
* credit cards
* rewards point
* escalation
* reedeem
* inbound
* outbound
Reach Out to a Recruiter
* Recruiter
* Phone
* Stephen Samson
*
Apply Now