Collabera
Collabera is hiring: Customer Service Representative in Phoenix
Collabera, Phoenix, Arizona, United States
Description
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* Job Description
Customer Service Representative
Contract: Phoenix, Arizona, US
Salary Range: 19.00 - 25.00 | Per Hour
Job Code: 315677
End Date: 2026-02-08
Days Left: 28 days, 3 hours left
Apply
Position Details :
Position: Escalations Representative 2
Industry: Banking/Financial Services
Job duration: 12 Months (Possible Extension)
Location: Phoenix, AZ 85027 ( Hybrid post Training - 1 week from the Office, 1 week from Home )
Pay : $22-$25.00/hr
Description:
* This is a Level 2 escalation queue that handles:
* Call Volume - 300-400 calls/month - Phones only (no email/chat).
* Types of Calls: 50% transferred in from frontline agents.
* Help desk questions.
* System unlocks/help.
* Complex service issues.
* Live customer escalations (non-regulatory).
The other 50% calls:
* Direct customer calls regarding credit card rewards.
* Redeeming points.
* Gift card purchases.
* Missing rewards.
* Loyalty program servicing.
* Must open a complaint in the WF system of record.
* Must classify regulatory vs non-regulatory flags correctly.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirement
* Banking
* finance
* operations
* admin
* office assistant
* CSR
* . Customer support
Reach Out to a Recruiter
* Recruiter
* Email
* Phone
* Samrudhi Subnis
*
*
Apply Now
* Home
* Search Jobs
* Job Description
Customer Service Representative
Contract: Phoenix, Arizona, US
Salary Range: 19.00 - 25.00 | Per Hour
Job Code: 315677
End Date: 2026-02-08
Days Left: 28 days, 3 hours left
Apply
Position Details :
Position: Escalations Representative 2
Industry: Banking/Financial Services
Job duration: 12 Months (Possible Extension)
Location: Phoenix, AZ 85027 ( Hybrid post Training - 1 week from the Office, 1 week from Home )
Pay : $22-$25.00/hr
Description:
* This is a Level 2 escalation queue that handles:
* Call Volume - 300-400 calls/month - Phones only (no email/chat).
* Types of Calls: 50% transferred in from frontline agents.
* Help desk questions.
* System unlocks/help.
* Complex service issues.
* Live customer escalations (non-regulatory).
The other 50% calls:
* Direct customer calls regarding credit card rewards.
* Redeeming points.
* Gift card purchases.
* Missing rewards.
* Loyalty program servicing.
* Must open a complaint in the WF system of record.
* Must classify regulatory vs non-regulatory flags correctly.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirement
* Banking
* finance
* operations
* admin
* office assistant
* CSR
* . Customer support
Reach Out to a Recruiter
* Recruiter
* Phone
* Samrudhi Subnis
*
*
Apply Now