United Way of Connecticut Inc
Call Center Representative (211 Contact Center Specialist Crisis) - 3rd Shift Hy
United Way of Connecticut Inc, Rocky Hill, Connecticut, United States
2-1-1 Crisis Contact Center Specialist ??? Third Shift
Location: Rocky Hill, CT (Hybrid after training)
Schedule: Third Shift | Typically 11:00 PM ??? 7:00 AM
Pay: $24.00/hour + $4.00 shift differential for qualified hours worked
$1,000 SIGN-ON BONUS
Be the voice someone needs in their hardest moment. United Way of Connecticut is seeking compassionate, calm, and reliable individuals to join our 2-1-1 Crisis Contact Center as First Shift Crisis Contact Center Specialists. In this role, you will support adults and youth experiencing mental health crises by providing emotional support, crisis intervention, and connection to critical community resources. You are often the first person a caller speaks to during a moment of distress. Your presence matters.
Sign-On Bonus
$1,000 sign-on bonus for eligible new hires Bonus details provided during the hiring process What You???ll Do
Answer calls, texts, and chats from individuals experiencing emotional or mental health crises Provide calm, compassionate support and crisis de-escalation Assess caller needs and connect them to community providers, mobile crisis teams, or emergency services when appropriate Document interactions clearly to ensure continuity of care Follow established crisis protocols while maintaining confidentiality Work as part of a supportive, mission-driven crisis response team
What a Typical Shift Looks Like
Supporting callers experiencing anxiety, emotional distress, or suicidal ideation Using active listening and structured tools to stabilize situations Collaborating with supervisors and teammates so you are never handling crises alone
You Will Be Supported
Paid, comprehensive training before taking live crisis contacts Ongoing coaching and supervision Clear protocols and escalation pathways A workplace culture that recognizes compassion fatigue and prioritizes staff wellbeing
Schedule & Work Environment
Third Shift: Typically, 11:00 PM ??? 7:00 AM Full-time position in a 24/7 operation Hybrid schedule after training (4 days remote, 1 day in office) Must be available to work holidays or during inclement weather as required Pay & Benefits
$24.00/hour + $4.00 shift differential for qualified hours worked $1,000 sign-on bonus 5% employer-paid 401(k) contribution Paid Time Off begins immediately 13 paid holidays or premium pay if worked Supportive, inclusive, mission-driven work environment
Location: Rocky Hill, CT (Hybrid after training)
Schedule: Third Shift | Typically 11:00 PM ??? 7:00 AM
Pay: $24.00/hour + $4.00 shift differential for qualified hours worked
$1,000 SIGN-ON BONUS
Be the voice someone needs in their hardest moment. United Way of Connecticut is seeking compassionate, calm, and reliable individuals to join our 2-1-1 Crisis Contact Center as First Shift Crisis Contact Center Specialists. In this role, you will support adults and youth experiencing mental health crises by providing emotional support, crisis intervention, and connection to critical community resources. You are often the first person a caller speaks to during a moment of distress. Your presence matters.
Sign-On Bonus
$1,000 sign-on bonus for eligible new hires Bonus details provided during the hiring process What You???ll Do
Answer calls, texts, and chats from individuals experiencing emotional or mental health crises Provide calm, compassionate support and crisis de-escalation Assess caller needs and connect them to community providers, mobile crisis teams, or emergency services when appropriate Document interactions clearly to ensure continuity of care Follow established crisis protocols while maintaining confidentiality Work as part of a supportive, mission-driven crisis response team
What a Typical Shift Looks Like
Supporting callers experiencing anxiety, emotional distress, or suicidal ideation Using active listening and structured tools to stabilize situations Collaborating with supervisors and teammates so you are never handling crises alone
You Will Be Supported
Paid, comprehensive training before taking live crisis contacts Ongoing coaching and supervision Clear protocols and escalation pathways A workplace culture that recognizes compassion fatigue and prioritizes staff wellbeing
Schedule & Work Environment
Third Shift: Typically, 11:00 PM ??? 7:00 AM Full-time position in a 24/7 operation Hybrid schedule after training (4 days remote, 1 day in office) Must be available to work holidays or during inclement weather as required Pay & Benefits
$24.00/hour + $4.00 shift differential for qualified hours worked $1,000 sign-on bonus 5% employer-paid 401(k) contribution Paid Time Off begins immediately 13 paid holidays or premium pay if worked Supportive, inclusive, mission-driven work environment