United Way of Connecticut Inc
Call Center Representative (211 Contact Center Specialist) - 1st Shift Hybrid
United Way of Connecticut Inc, Rocky Hill, Connecticut, United States
?? |2-1-1 Contact Center Specialist ??? Information & Referral/ Housing (First Shift) ?? |Location:
Rocky Hill, CT (Hybrid after training) |Schedule:
First Shift | Typically 7:00 AM ??? 3:00 PM |Pay:
$21.00/hour
|Be the connection that helps people find stability. United Way of Connecticut is seeking compassionate, organized, and service-driven individuals to join our 2-1-1 Information & Referral / Housing team??In this role, you will help individuals and families navigate essential resources such as housing, utilities, food access, healthcare, and other community-based supports. You are often the first step toward stability for people facing challenging circumstances. What You???ll Do Answer calls, chats, and emails from individuals seeking information and community resources ?? Assess caller needs and provide accurate referrals related to housing, utilities, food, healthcare, and social services ?? Conduct research and advocacy for callers with more complex needs ?? Support callers in navigating systems and understanding available options ?? Document all interactions clearly to ensure continuity and follow-up ?? Follow established protocols while maintaining confidentiality ?? Work collaboratively as part of a supportive, mission-driven contact center ?? What a Typical Shift Looks Like
Helping callers locate housing resources, rental assistance, or shelter options ?? Providing clear guidance to individuals who feel overwhelmed or unsure where to start ?? Researching community programs and delivering tailored referrals ?? Balancing empathy with problem-solving in a fast-paced environment ?? You Will Be Supported
Paid, comprehensive training before handling live contacts ?? Ongoing coaching, supervision, and team collaboration ?? Clear workflows, protocols, and performance expectations ?? A culture that values accuracy, compassion, and sustainability in helping others ?? Schedule & Work Environment
First Shift: Typically, 7:00 AM ??? 3:00 PM ?? Full-time position in a
24/7 contact center environment ?? Hybrid schedule after training (4 days remote, 1 day in office) ?? Training Schedule:
Monday???Friday, 8:00 AM ??? 4:30 PM (required regardless of shift) ?? Must be available to work holidays or during inclement weather as required ??
Pay & Benefits
$21.00/hour ?? 5% employer-paid 401(k) contribution ?? Paid Time Off begins immediately ?? 13 paid holidays or premium pay if worked ?? Supportive, inclusive, mission-driven workplace
Rocky Hill, CT (Hybrid after training) |Schedule:
First Shift | Typically 7:00 AM ??? 3:00 PM |Pay:
$21.00/hour
|Be the connection that helps people find stability. United Way of Connecticut is seeking compassionate, organized, and service-driven individuals to join our 2-1-1 Information & Referral / Housing team??In this role, you will help individuals and families navigate essential resources such as housing, utilities, food access, healthcare, and other community-based supports. You are often the first step toward stability for people facing challenging circumstances. What You???ll Do Answer calls, chats, and emails from individuals seeking information and community resources ?? Assess caller needs and provide accurate referrals related to housing, utilities, food, healthcare, and social services ?? Conduct research and advocacy for callers with more complex needs ?? Support callers in navigating systems and understanding available options ?? Document all interactions clearly to ensure continuity and follow-up ?? Follow established protocols while maintaining confidentiality ?? Work collaboratively as part of a supportive, mission-driven contact center ?? What a Typical Shift Looks Like
Helping callers locate housing resources, rental assistance, or shelter options ?? Providing clear guidance to individuals who feel overwhelmed or unsure where to start ?? Researching community programs and delivering tailored referrals ?? Balancing empathy with problem-solving in a fast-paced environment ?? You Will Be Supported
Paid, comprehensive training before handling live contacts ?? Ongoing coaching, supervision, and team collaboration ?? Clear workflows, protocols, and performance expectations ?? A culture that values accuracy, compassion, and sustainability in helping others ?? Schedule & Work Environment
First Shift: Typically, 7:00 AM ??? 3:00 PM ?? Full-time position in a
24/7 contact center environment ?? Hybrid schedule after training (4 days remote, 1 day in office) ?? Training Schedule:
Monday???Friday, 8:00 AM ??? 4:30 PM (required regardless of shift) ?? Must be available to work holidays or during inclement weather as required ??
Pay & Benefits
$21.00/hour ?? 5% employer-paid 401(k) contribution ?? Paid Time Off begins immediately ?? 13 paid holidays or premium pay if worked ?? Supportive, inclusive, mission-driven workplace