Babylon Management, Inc.
Wireless Customer Service Associate
Babylon Management, Inc., San Diego, California, United States
Babylon Management
is a marketing enterprise that needs a representative who realizes that a house with Fiber but old cell phones is like a supercar with wooden wheels. You’ll initiate sales by upgrading San Diego households to the latest AT&T wireless devices and mobile plans. Through active listening, the Wireless Customer Service Associate ensures that every sales activation includes the hardware necessary for 5G spectrum reliability.
As a
Wireless Customer Service Associate
, you are the frontline expert for residential wireless and internet. Our hands-on program builds your competency in AT&T's solutions, so you can discuss fiber speeds as easily as data plans. By building rapport and trust, the Wireless Customer Service Associate creates an environment where sales occur naturally, making their sales targets a byproduct of the outstanding service they provide.
Key Responsibilities of the Wireless Customer Service Associate
Deliver personalized service consultations to San Diego residents, highlighting the performance benefits of AT&T Fiber and the flexibility of wireless plan options. Conduct consultative service reviews, helping customers select the right smartphones, data plans, and home internet solutions. Oversee onboarding and installation coordination, ensuring customers are fully prepared for service activation and usage. Maintain detailed records in AT&T’s sales systems, ensuring accurate tracking of activations, upgrades, and retention metrics. Identify cross-sell and upsell opportunities, including device protection plans, Wi-Fi extenders, and multi-line wireless bundles. Provide clear, solution-oriented support for service issues and billing questions, reinforcing AT&T’s reputation for reliability and care.
is a marketing enterprise that needs a representative who realizes that a house with Fiber but old cell phones is like a supercar with wooden wheels. You’ll initiate sales by upgrading San Diego households to the latest AT&T wireless devices and mobile plans. Through active listening, the Wireless Customer Service Associate ensures that every sales activation includes the hardware necessary for 5G spectrum reliability.
As a
Wireless Customer Service Associate
, you are the frontline expert for residential wireless and internet. Our hands-on program builds your competency in AT&T's solutions, so you can discuss fiber speeds as easily as data plans. By building rapport and trust, the Wireless Customer Service Associate creates an environment where sales occur naturally, making their sales targets a byproduct of the outstanding service they provide.
Key Responsibilities of the Wireless Customer Service Associate
Deliver personalized service consultations to San Diego residents, highlighting the performance benefits of AT&T Fiber and the flexibility of wireless plan options. Conduct consultative service reviews, helping customers select the right smartphones, data plans, and home internet solutions. Oversee onboarding and installation coordination, ensuring customers are fully prepared for service activation and usage. Maintain detailed records in AT&T’s sales systems, ensuring accurate tracking of activations, upgrades, and retention metrics. Identify cross-sell and upsell opportunities, including device protection plans, Wi-Fi extenders, and multi-line wireless bundles. Provide clear, solution-oriented support for service issues and billing questions, reinforcing AT&T’s reputation for reliability and care.