Generation Hospitality
Hotel Assistant General Manager
Generation Hospitality, Jackson, Wyoming, United States, 83001
Experience breathtaking hotels in Jackson Wyoming like never before. Located near Yellowstone and Grand Teton National Park, our newly renovated extended-stay hotel puts you in the heart of it all, offering modern comfort and convenience.
We’re Hiring!
Job Summary The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations and delivering an exceptional guest experience. Reporting directly to the General Manager, this role helps lead department teams, ensures operational standards are met, and assists with financial, staffing, and compliance responsibilities. The AGM acts as a key operational leader and serves as the General Manager’s delegate when needed.
Key Responsibilities
Support the General Manager in overseeing daily operations across all hotel departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage (if applicable)
Assist with implementing operational strategies, policies, and procedures to meet performance and service goals
Provide leadership, coaching, and support to department managers and front-line staff
Serve as a visible, hands-on leader to ensure high levels of guest satisfaction and service recovery
Assist with scheduling, staffing, hiring, onboarding, and performance management
Help monitor labor costs, operating expenses, and departmental budgets
Address guest concerns and operational issues promptly and professionally
Ensure compliance with company policies and all local, state, and federal regulations
Support safety, security, and preventative maintenance initiatives
Step in for the General Manager as needed during absences or high-volume periods
Skills and Qualifications
Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
3–5 years of hotel operations or hospitality leadership experience
Strong working knowledge of hotel operations and guest service standards
Demonstrated leadership and team-building skills
Strong communication, organization, and problem-solving abilities
Financial awareness, including experience with scheduling, labor management, and basic budgeting
Ability to manage multiple priorities in a fast-paced environment
Proficiency with hotel management systems and business software; experience with HR/payroll platforms preferred
Ability to work flexible schedules, including evenings, weekends, and holidays
#J-18808-Ljbffr
We’re Hiring!
Job Summary The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations and delivering an exceptional guest experience. Reporting directly to the General Manager, this role helps lead department teams, ensures operational standards are met, and assists with financial, staffing, and compliance responsibilities. The AGM acts as a key operational leader and serves as the General Manager’s delegate when needed.
Key Responsibilities
Support the General Manager in overseeing daily operations across all hotel departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage (if applicable)
Assist with implementing operational strategies, policies, and procedures to meet performance and service goals
Provide leadership, coaching, and support to department managers and front-line staff
Serve as a visible, hands-on leader to ensure high levels of guest satisfaction and service recovery
Assist with scheduling, staffing, hiring, onboarding, and performance management
Help monitor labor costs, operating expenses, and departmental budgets
Address guest concerns and operational issues promptly and professionally
Ensure compliance with company policies and all local, state, and federal regulations
Support safety, security, and preventative maintenance initiatives
Step in for the General Manager as needed during absences or high-volume periods
Skills and Qualifications
Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
3–5 years of hotel operations or hospitality leadership experience
Strong working knowledge of hotel operations and guest service standards
Demonstrated leadership and team-building skills
Strong communication, organization, and problem-solving abilities
Financial awareness, including experience with scheduling, labor management, and basic budgeting
Ability to manage multiple priorities in a fast-paced environment
Proficiency with hotel management systems and business software; experience with HR/payroll platforms preferred
Ability to work flexible schedules, including evenings, weekends, and holidays
#J-18808-Ljbffr