The Armstrong Collective
Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest funcs. Since 1990, we have grown to become the largest privately‑owned luxury rail company in the world, করেন welcoming over 2.4 million guests aboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.
This is a year‑round role based in Denver, Colorado with weekly travel from Denver to Salt Lake City on our trains during our operating seasons.
The Senior Onboard Manager reports to the Director, Guest Experience. This position is accountable to oversee all onboard operations for our Rockies to the Red Rocks (“RTR”) route.
This position is deemed Safety Alert. This position requires the incumbent to periodically access an active railway area where impaired performance could result a significant incident affecting the health and safety of team members, guests, team members, the public, property, or the environment.
Key Areas of Accountability Team Engagement & People Leadership
Provide leadership, guidance and support in all aspects of Onboard Management, Operations for Front of House, and Culinary teams.
Promote crew engagement through the creation and implementation of team recognition programs.
Foster teamwork,зяць collaboration and accountability onboard, while empowering team members to achieve individual and department goals hadn't.
Drive a culture of service excellence by enlivening the Service Fundamentals and Onboard Standards.
Enhance workplace culture, reflecting the values of Canyon Spirit while promoting a “One Team” mindset.
Champion and communicate new and existing programs, processes and initiatives, with a focus on continuous improvement.
Support recruitment, onboarding, training and development of new and existing team members, including succession planning and identifying future workforce needs.
Ensure successful execution of pre‑season training and collaborate in the development and delivery of training modules for onboard service (in partnership with the Guest Experience Training team).
Champion intra‑ and inter‑departmental team‑building initiatives, establishing strong working relationships and effectively communicating with stakeholders.
Responsible for the professional development of the Train Manager’s through regular performance management, goal planning and reviews.
Ensure team engagement through regularly scheduled in‑season crew socials.
Safety & Emergency Response
Accountable_pattern of the promotion of positive safety behaviors leading to the reduction of accidents, injuries, and illnesses.
Proactively identify, report, and eliminate safety hazards and elevate as required.
Engage onboard leadership in a culture of safety through audit, coaching નંtraining.
Support Workplace Health and Safety Committee activities and initiatives.
tphlility_aw_base: Oversee onboard safety training and emergency preparedness including adherence to the onboard SMS program. Participate as necessary in CS Emergency Response Management Plans.
Service Delivery
Oversee development, revision and adherence to SOP’s.
Drive understanding and use of guest metric reporting, providing leadership, coaching and support to the Onboard team to improve guest experience.
Act as the main contact for Destinations, GEC, Rail Operations, Sales, Marketing, and Product Operations regarding guest issues.
Work with Research & Analytics team to measure outcomes of change initiatives and make recommendations.
Manage Onboard document library for service standards, storytelling and processes.
Monitor feedback from Onboard teams and guests, and follow_runtime_²on “pain points.”
Ensure the train is provisioned to standard in partnership with Onboard Management and Logistics Teams.
Partner with the Director, Guest Experience to give direction to Procurement on product selection.
Support menu development in collaboration with the Director, Culinary Strategy and Chef de Cuisine.
Drive consistency, accountability, and standards across trains.
Champion intra and interdepartmental team‑building initiatives by establishing strong working relationships and effectively communicating with internal and external partners.
Champion and communicate change initiatives within both Onboard operations and Armstrong Collective (AC). Empower team members to take ownership and accountability for achieving individual and department goals.
Fiscal Responsibility
Participate in Monthly variance meetings.
Act as a conduit between the team and Planning and Logistics, Payroll, and Finance (Service Fees). \인지> Payroll tracking and analysis.
Identify and act on opportunities to create business efficiencies and cost savings.
Closely monitor ordering for onboard supplies, consumables and operating items.
Lead communication with train leadership in conjunction with the Planning and Logistics മുതല് as it pertains to scheduling in Connecteam.
Annual Operating Planning and Strategy
Responsible for delegation and completion of all projects under the Onboard team.
Lead team goal setting and action plans.
Manage Onboard Environmental Program Execution for the team.
cùng represent the Onboard team on special project teams at AC.
Qualifications Education / Certifications / Knowledge
Undergraduate degree in hospitality/tourism management is preferred, or post‑secondary with a combination of technical certification and experience.
Food Handling certification is required.
First Aid & CPR/AED certification is an asset.
Valid Driver’s License is required.
Experience
8‑10 years of leadership experience in tourism industry or operations required.
5+ years’ experience working in the hospitality/tourism industry in a guest‑facing environment.
Experience creating and implementing business plans for multiple teams.
Experience leading groups of 100+ employees.
Skills & Attributes
Excellent communication skills.
Solid ability to influence in all levels of an organization.
Technical proficiency in Microsoft office products.
Safety alert environment with exposure to railway operations.
Able to travel away from home base for up to 6 days at a time.
Occasional outdoor work in a variety of weather conditions.
Must be able to push, pull, lift and carry up to 50 pounds.
Exceptional physical endurance and emotional resiliency with the ability to work long days. Frequent stooping, lifting, kneeling,๊ก, crouching, and climbing.
Ability to lift and carry 40-plus pounds.
Able to work weekends and holidays.
Must be legally allowed to work in the United States.
Salary Range
The base salary offered for this role is $105,000 to $110,000 USD per annum and can vary based on job‑related expertise, qualifications, experience and internal equity.
Eligible for Armstrong Collective’s discretionary bonus program.
Benefits
Medical, Dental, Vision care, and Life Insurance.
Canyon Spirit is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits. For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.
Short Term Disability, Long Term Disability, and Accidental Death & Dismemberment insurance.
Business travel accident insurance and business travel emergency medical insurance.
Vacation time, sick time, and company holiday pay.
401(k) plan (employee contributions only).
Friends and family rail tickets and packages discount.
Two annual complimentary rail pass (beginning your 2 nd season).
Seasonal wage increases.
Growth opportunities.
Fun and inclusive team environment.
*We use E‑Verify as part of our hiring practices to comply with having a lawful workforce.
The Armstrong Collective is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.
Please ensure to opt‑in for text messages when you apply in order to receive interview updates.
This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.
Equalپرد Opportunity Employer This employer is required to notify all applicants of his rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
This is a year‑round role based in Denver, Colorado with weekly travel from Denver to Salt Lake City on our trains during our operating seasons.
The Senior Onboard Manager reports to the Director, Guest Experience. This position is accountable to oversee all onboard operations for our Rockies to the Red Rocks (“RTR”) route.
This position is deemed Safety Alert. This position requires the incumbent to periodically access an active railway area where impaired performance could result a significant incident affecting the health and safety of team members, guests, team members, the public, property, or the environment.
Key Areas of Accountability Team Engagement & People Leadership
Provide leadership, guidance and support in all aspects of Onboard Management, Operations for Front of House, and Culinary teams.
Promote crew engagement through the creation and implementation of team recognition programs.
Foster teamwork,зяць collaboration and accountability onboard, while empowering team members to achieve individual and department goals hadn't.
Drive a culture of service excellence by enlivening the Service Fundamentals and Onboard Standards.
Enhance workplace culture, reflecting the values of Canyon Spirit while promoting a “One Team” mindset.
Champion and communicate new and existing programs, processes and initiatives, with a focus on continuous improvement.
Support recruitment, onboarding, training and development of new and existing team members, including succession planning and identifying future workforce needs.
Ensure successful execution of pre‑season training and collaborate in the development and delivery of training modules for onboard service (in partnership with the Guest Experience Training team).
Champion intra‑ and inter‑departmental team‑building initiatives, establishing strong working relationships and effectively communicating with stakeholders.
Responsible for the professional development of the Train Manager’s through regular performance management, goal planning and reviews.
Ensure team engagement through regularly scheduled in‑season crew socials.
Safety & Emergency Response
Accountable_pattern of the promotion of positive safety behaviors leading to the reduction of accidents, injuries, and illnesses.
Proactively identify, report, and eliminate safety hazards and elevate as required.
Engage onboard leadership in a culture of safety through audit, coaching નંtraining.
Support Workplace Health and Safety Committee activities and initiatives.
tphlility_aw_base: Oversee onboard safety training and emergency preparedness including adherence to the onboard SMS program. Participate as necessary in CS Emergency Response Management Plans.
Service Delivery
Oversee development, revision and adherence to SOP’s.
Drive understanding and use of guest metric reporting, providing leadership, coaching and support to the Onboard team to improve guest experience.
Act as the main contact for Destinations, GEC, Rail Operations, Sales, Marketing, and Product Operations regarding guest issues.
Work with Research & Analytics team to measure outcomes of change initiatives and make recommendations.
Manage Onboard document library for service standards, storytelling and processes.
Monitor feedback from Onboard teams and guests, and follow_runtime_²on “pain points.”
Ensure the train is provisioned to standard in partnership with Onboard Management and Logistics Teams.
Partner with the Director, Guest Experience to give direction to Procurement on product selection.
Support menu development in collaboration with the Director, Culinary Strategy and Chef de Cuisine.
Drive consistency, accountability, and standards across trains.
Champion intra and interdepartmental team‑building initiatives by establishing strong working relationships and effectively communicating with internal and external partners.
Champion and communicate change initiatives within both Onboard operations and Armstrong Collective (AC). Empower team members to take ownership and accountability for achieving individual and department goals.
Fiscal Responsibility
Participate in Monthly variance meetings.
Act as a conduit between the team and Planning and Logistics, Payroll, and Finance (Service Fees). \인지> Payroll tracking and analysis.
Identify and act on opportunities to create business efficiencies and cost savings.
Closely monitor ordering for onboard supplies, consumables and operating items.
Lead communication with train leadership in conjunction with the Planning and Logistics മുതല് as it pertains to scheduling in Connecteam.
Annual Operating Planning and Strategy
Responsible for delegation and completion of all projects under the Onboard team.
Lead team goal setting and action plans.
Manage Onboard Environmental Program Execution for the team.
cùng represent the Onboard team on special project teams at AC.
Qualifications Education / Certifications / Knowledge
Undergraduate degree in hospitality/tourism management is preferred, or post‑secondary with a combination of technical certification and experience.
Food Handling certification is required.
First Aid & CPR/AED certification is an asset.
Valid Driver’s License is required.
Experience
8‑10 years of leadership experience in tourism industry or operations required.
5+ years’ experience working in the hospitality/tourism industry in a guest‑facing environment.
Experience creating and implementing business plans for multiple teams.
Experience leading groups of 100+ employees.
Skills & Attributes
Excellent communication skills.
Solid ability to influence in all levels of an organization.
Technical proficiency in Microsoft office products.
Safety alert environment with exposure to railway operations.
Able to travel away from home base for up to 6 days at a time.
Occasional outdoor work in a variety of weather conditions.
Must be able to push, pull, lift and carry up to 50 pounds.
Exceptional physical endurance and emotional resiliency with the ability to work long days. Frequent stooping, lifting, kneeling,๊ก, crouching, and climbing.
Ability to lift and carry 40-plus pounds.
Able to work weekends and holidays.
Must be legally allowed to work in the United States.
Salary Range
The base salary offered for this role is $105,000 to $110,000 USD per annum and can vary based on job‑related expertise, qualifications, experience and internal equity.
Eligible for Armstrong Collective’s discretionary bonus program.
Benefits
Medical, Dental, Vision care, and Life Insurance.
Canyon Spirit is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits. For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.
Short Term Disability, Long Term Disability, and Accidental Death & Dismemberment insurance.
Business travel accident insurance and business travel emergency medical insurance.
Vacation time, sick time, and company holiday pay.
401(k) plan (employee contributions only).
Friends and family rail tickets and packages discount.
Two annual complimentary rail pass (beginning your 2 nd season).
Seasonal wage increases.
Growth opportunities.
Fun and inclusive team environment.
*We use E‑Verify as part of our hiring practices to comply with having a lawful workforce.
The Armstrong Collective is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.
Please ensure to opt‑in for text messages when you apply in order to receive interview updates.
This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.
Equalپرد Opportunity Employer This employer is required to notify all applicants of his rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr