Discovery Behavioral Health
Vice President of Admissions
Discovery Behavioral Health, Irvine, California, United States, 92713
Position Summary:
Discovery’s senior management team and Board have committed to attracting a world-class executive as Vice President, Admissions. The primary mission for the VP, Admissions will be the rapid development and disciplined execution of a fully integrated admissions operating model; delivering day-to-day consistency, scalable processes, and best-in-class performance management across a large, multi-site intake organization. The VP, Admissions will partner with executive leadership (including the CGO and operational leaders) to set and execute the strategic direction for all admissions functions, spanning inquiry management, intake workflows, conversion execution, capacity coordination, and performance reporting. In addition to requiring a best-in-class operator and an individual adept at building and scaling standardized workflows, this role calls for a metrics-driven leader who can lead leaders using rigorous KPI/forecasting tools, enforce consistent operating cadence, and thoughtfully embed enabling technology (including AI-assisted reporting and workflow enhancements) to improve speed, quality, and conversion outcomes.
Essential Job Functions:
Immerse themself in the Discovery opportunity, including current performance, program/site variability, and patient/payer dynamics. Conduct a thorough audit of admissions workflows, intake practices, staffing models, and enabling systems across the enterprise. Partner with the CGO to refine the strategic and tactical direction of Admissions and focus the management team and admissions organization into action through a standardized operating model, clear KPIs, and rigorous performance expectations. Take an aggressive, metrics-driven approach in leading the admissions organization; refine the admissions playbook to improve speed-to-contact, clinical screening quality, payer/navigation effectiveness, and conversion outcomes; deploy a standard intake/admissions process leveraging technology and reporting tools to drive throughput, forecasting accuracy, and individual accountability. Drive the recruitment, training, and building of a world-class admissions team (coordinators and Directors). Serve as a coach and mentor to Directors, empowering them to achieve professional development and performance goals while molding the overall organization into a highly skilled, high performing, patient-centered team. Reinforce and build upon Discovery’s reputation as an outstanding patient- and family-focused organization; identify best practices within Discovery and related industry sectors and infuse same into the admissions strategy and DNA of the organization, ensuring consistent, high-quality experiences across all touchpoints. Partner closely with Operations and Clinical leadership to align admissions execution with capacity, acuity, program criteria, and care delivery realities; establish an “ecosystem” of internal partnerships that improves patient placement, reduces leakage, and strengthens continuity from first contact through admission. Develop an efficient and effective admissions contact center and reporting model to streamline patient engagement, intake progression, and conversion. Implement robust dashboards/AI-enabled reporting to measure and optimize performance at every stage of the funnel (daily/weekly cadence), with demonstrated experience leveraging call center and CRM/admissions application technology.
Knowledge, Education, Experience:
Currently functioning as a senior-level Admissions executive with a minimum of five years of increasingly responsible experience and superior accomplishment in behavioral health admissions and management. Premium will be placed on those who have experienced/catalyzed a major ramp-up and have digested and optimized challenges during a period of rapid expansion. In-depth knowledge of the greater healthcare landscape and a profound understanding of the trends, challenges and opportunities facing the industry; They will also have an appreciation of Discovery’s unique position within the industry. Bias for action; a strategic thinker who is also pragmatic and operationally oriented; understands how to implement ideas, meet deadlines, and influence teams to get projects completed in a timely manner. Holds the highest standards of performance for themself and the team; goes beyond conventional performance benchmarks and consistently sets and achieves ambitious targets. A self-starter who can conceive of and drive the adoption of new initiatives up, down and across large organizations. Creativity and strategic thinking; intellectual curiosity and excellent communications skills.
Discovery’s senior management team and Board have committed to attracting a world-class executive as Vice President, Admissions. The primary mission for the VP, Admissions will be the rapid development and disciplined execution of a fully integrated admissions operating model; delivering day-to-day consistency, scalable processes, and best-in-class performance management across a large, multi-site intake organization. The VP, Admissions will partner with executive leadership (including the CGO and operational leaders) to set and execute the strategic direction for all admissions functions, spanning inquiry management, intake workflows, conversion execution, capacity coordination, and performance reporting. In addition to requiring a best-in-class operator and an individual adept at building and scaling standardized workflows, this role calls for a metrics-driven leader who can lead leaders using rigorous KPI/forecasting tools, enforce consistent operating cadence, and thoughtfully embed enabling technology (including AI-assisted reporting and workflow enhancements) to improve speed, quality, and conversion outcomes.
Essential Job Functions:
Immerse themself in the Discovery opportunity, including current performance, program/site variability, and patient/payer dynamics. Conduct a thorough audit of admissions workflows, intake practices, staffing models, and enabling systems across the enterprise. Partner with the CGO to refine the strategic and tactical direction of Admissions and focus the management team and admissions organization into action through a standardized operating model, clear KPIs, and rigorous performance expectations. Take an aggressive, metrics-driven approach in leading the admissions organization; refine the admissions playbook to improve speed-to-contact, clinical screening quality, payer/navigation effectiveness, and conversion outcomes; deploy a standard intake/admissions process leveraging technology and reporting tools to drive throughput, forecasting accuracy, and individual accountability. Drive the recruitment, training, and building of a world-class admissions team (coordinators and Directors). Serve as a coach and mentor to Directors, empowering them to achieve professional development and performance goals while molding the overall organization into a highly skilled, high performing, patient-centered team. Reinforce and build upon Discovery’s reputation as an outstanding patient- and family-focused organization; identify best practices within Discovery and related industry sectors and infuse same into the admissions strategy and DNA of the organization, ensuring consistent, high-quality experiences across all touchpoints. Partner closely with Operations and Clinical leadership to align admissions execution with capacity, acuity, program criteria, and care delivery realities; establish an “ecosystem” of internal partnerships that improves patient placement, reduces leakage, and strengthens continuity from first contact through admission. Develop an efficient and effective admissions contact center and reporting model to streamline patient engagement, intake progression, and conversion. Implement robust dashboards/AI-enabled reporting to measure and optimize performance at every stage of the funnel (daily/weekly cadence), with demonstrated experience leveraging call center and CRM/admissions application technology.
Knowledge, Education, Experience:
Currently functioning as a senior-level Admissions executive with a minimum of five years of increasingly responsible experience and superior accomplishment in behavioral health admissions and management. Premium will be placed on those who have experienced/catalyzed a major ramp-up and have digested and optimized challenges during a period of rapid expansion. In-depth knowledge of the greater healthcare landscape and a profound understanding of the trends, challenges and opportunities facing the industry; They will also have an appreciation of Discovery’s unique position within the industry. Bias for action; a strategic thinker who is also pragmatic and operationally oriented; understands how to implement ideas, meet deadlines, and influence teams to get projects completed in a timely manner. Holds the highest standards of performance for themself and the team; goes beyond conventional performance benchmarks and consistently sets and achieves ambitious targets. A self-starter who can conceive of and drive the adoption of new initiatives up, down and across large organizations. Creativity and strategic thinking; intellectual curiosity and excellent communications skills.