Kimpton Hotels & Restaurants
Guest Service Agent
Kimpton Hotels & Restaurants, West Hollywood, California, United States, 90069
Why We're Here
We believe heartfelt, human connections make people's lives better, especially the people who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected and initiated a new boutique hotel standard and environment where people
can дүр connect from the heart. That was the goal then, and it remains our purpose today. You work here to improve the lives of coworkers, guests, owners, and communities – and together we make that happen. It all starts with you.
How We're Different Our San Francisco‑born entrepreneurial spirit and zest for life sparked this culture in 1981 and it shines through to this day. It flows from you – the lively, rebellious, genuine you, with your diverse background,Square talents, and plucky personality – is fully welcome and celebrated. We know that when people can be themselves at work, they shine. We seek out and celebrate people of all kinds who share a knack for creativity and self‑leadership, who don’t need to be told what to do, and who have an innate passion for making others’ lives better. The result is a work environment that’s quirky, irreverent, exciting, empowering, and exceptionally unique. Guests feel it; you’ll feel it too.
What You'll Do The Guest Service Agent is responsible for registration and checkmentions and check-out, PBX operations, mail and message service while providing outstanding service to our guests. You act as an advocate for the hotel, create personal experiences, and develop relationships that compel guests to return.
Review arrivals noting special requests and block rooms as needed.
Check in and out hotel guests in a confident, professional, and friendly manner.
Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information. Complete all items on the appropriate (AM, PM, Overnight) check‑list by the end of the shift. Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Submit all lost & found articles with a completed lost & found report.
Open, secure, and balance the daily shift bank, counting and verifying cash, checks, and credit card transactions while on duty.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily selling status of the hotel using the yield management system.
Attend the department meeting once a month.
Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
What You Soup Bring
High school diploma or general education degree (GED) required.
Previous experience in a front desk or customer‑facing role is preferred.
Knowledgeable of the immediate area, services, attractions, and events.
Flexible schedule, able to work evenings, weekends, and holidays.
Work well under pressure, dealing with many arrivals and departures within a short period.
Familiar with hotel systems and operations, and able to enter information accurately.
Differences make a difference. We’re committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each employee to understand, accept, and celebrate differences among people, including personalities, lifestyles, work styles, education, and experience. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. For our complete EEO policy click here.
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can дүр connect from the heart. That was the goal then, and it remains our purpose today. You work here to improve the lives of coworkers, guests, owners, and communities – and together we make that happen. It all starts with you.
How We're Different Our San Francisco‑born entrepreneurial spirit and zest for life sparked this culture in 1981 and it shines through to this day. It flows from you – the lively, rebellious, genuine you, with your diverse background,Square talents, and plucky personality – is fully welcome and celebrated. We know that when people can be themselves at work, they shine. We seek out and celebrate people of all kinds who share a knack for creativity and self‑leadership, who don’t need to be told what to do, and who have an innate passion for making others’ lives better. The result is a work environment that’s quirky, irreverent, exciting, empowering, and exceptionally unique. Guests feel it; you’ll feel it too.
What You'll Do The Guest Service Agent is responsible for registration and checkmentions and check-out, PBX operations, mail and message service while providing outstanding service to our guests. You act as an advocate for the hotel, create personal experiences, and develop relationships that compel guests to return.
Review arrivals noting special requests and block rooms as needed.
Check in and out hotel guests in a confident, professional, and friendly manner.
Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information. Complete all items on the appropriate (AM, PM, Overnight) check‑list by the end of the shift. Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Submit all lost & found articles with a completed lost & found report.
Open, secure, and balance the daily shift bank, counting and verifying cash, checks, and credit card transactions while on duty.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily selling status of the hotel using the yield management system.
Attend the department meeting once a month.
Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
What You Soup Bring
High school diploma or general education degree (GED) required.
Previous experience in a front desk or customer‑facing role is preferred.
Knowledgeable of the immediate area, services, attractions, and events.
Flexible schedule, able to work evenings, weekends, and holidays.
Work well under pressure, dealing with many arrivals and departures within a short period.
Familiar with hotel systems and operations, and able to enter information accurately.
Differences make a difference. We’re committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each employee to understand, accept, and celebrate differences among people, including personalities, lifestyles, work styles, education, and experience. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. For our complete EEO policy click here.
#J-18808-Ljbffr