Knightvest Residential
Service Manager - Houston, TX 77027
Knightvest Residential, Houston, Texas, United States, 77246
The Service Manager plays a vital role by overseeing the maintenance department and all aspects of the community needs. Maintenance Supervisors lead our maintenance team within a dynamic, fast-paced environment where no two days are the same. Our supervisors are responsible for maintaining the overall physical condition of the community, providing top-notch customer service and managing and supporting a team of maintenance employees focused on representing our brand in the most professional and positive way.At Knightvest, our greatest investment is in our talent. By encouraging a corporate culture centered on character, we attract and retain impressive teams comprised of top performers who value customer service. We are in the people business. We follow the Golden Rule, and treat others the way we want to be treated. A cornerstone of our business is integrity. Having fun is a hallmark. Joining our team is joining the best! We are currently looking for an experienced Service Manager to join our team at a property in Houston, TX.
Financial
Works with Community Manager to determine maintenance budget
Submits all vendor/contractor invoices to Community Manager for approval and submission to the Accountant
Personnel/Supervisory
Works with Community Manager to Hire, terminate, train/coach, manage and lead all maintenance staff
Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan
Schedule & direct supervision of all in-house and/or vendor work
Administrative/Office
Meet daily with Community Manager to communicate & manage the workflow of all service requests, make readies and special projects
Organize & file appropriate reports, leases and paperwork daily
Manage work-order log book and make-ready check lists
Maintain an up-to-date Material Safety Data Sheet Manual at all times
Maintenance & Safety
Ensure that the appearance and physical aspects of the community exceed KVM's established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Community Manager as needed
Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee
Accompany outside vendors on service request calls for occupied apartments when necessary
Interpret company policies to workers and enforces safety regulations
Schedule & perform all preventative maintenance as well as "special projects" list
Resident Relations
Accepts service requests from residents and delegates to maintenance staff for prompt processing
Maintain positive customer service and "can do" attitude at all times
Requirements
3-5 years of related experience & training required
Heating, Ventilation & Air Conditioning (HVAC) Certification strongly encouraged
Certified Apartment Maintenance Technician (CAMT) is recommended
Strong written and verbal skills in English & Spanish preferred
Strong customer service & conflict resolution understanding and experience preferred
Candidates MUST be able to pass criminal background check and drug test
Knightvest Management is an Equal Opportunity Employer.
www.knightvest.com
#J-18808-Ljbffr
Financial
Works with Community Manager to determine maintenance budget
Submits all vendor/contractor invoices to Community Manager for approval and submission to the Accountant
Personnel/Supervisory
Works with Community Manager to Hire, terminate, train/coach, manage and lead all maintenance staff
Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan
Schedule & direct supervision of all in-house and/or vendor work
Administrative/Office
Meet daily with Community Manager to communicate & manage the workflow of all service requests, make readies and special projects
Organize & file appropriate reports, leases and paperwork daily
Manage work-order log book and make-ready check lists
Maintain an up-to-date Material Safety Data Sheet Manual at all times
Maintenance & Safety
Ensure that the appearance and physical aspects of the community exceed KVM's established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Community Manager as needed
Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee
Accompany outside vendors on service request calls for occupied apartments when necessary
Interpret company policies to workers and enforces safety regulations
Schedule & perform all preventative maintenance as well as "special projects" list
Resident Relations
Accepts service requests from residents and delegates to maintenance staff for prompt processing
Maintain positive customer service and "can do" attitude at all times
Requirements
3-5 years of related experience & training required
Heating, Ventilation & Air Conditioning (HVAC) Certification strongly encouraged
Certified Apartment Maintenance Technician (CAMT) is recommended
Strong written and verbal skills in English & Spanish preferred
Strong customer service & conflict resolution understanding and experience preferred
Candidates MUST be able to pass criminal background check and drug test
Knightvest Management is an Equal Opportunity Employer.
www.knightvest.com
#J-18808-Ljbffr