Children's Rescue Fund
Children's Rescue Fund provided pay range
This range is provided by Children's Rescue Fund. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $75,000.00/yr
Primary Function/Purpose As a Technical Support Specialist, specializing in Help Desk Support, this individual will be responsible for providing technical assistance and resolving IT-related issues to ensure the smooth functioning of the organization's IT systems. Provide day‑to‑day on‑site and out‑of‑the‑field service support to internal program staff and Management Team. Assist end‑users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. The role requires strong technical expertise, problem‑solving skills, and excellent communication abilities. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action.
Minimum Qualifications
Bachelor’s degree in computer science, Information Technology, or a related field
3+ years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred
Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations
Proven experience in providing technical support and troubleshooting IT issues
Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications
Familiarity with IT security concepts and best practices
Excellent communication and interpersonal skills to interact with end‑users and team members effectively
Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail
Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus
Ability to offer high level desktop support in an enterprise environment
Experience working in Social Services Sector either Government or Non‑profit preferred
Possess exceptional problem solving and interpersonal skills along with excellent organization skills
The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi‑task effectively and meet deadlines in a fast‑paced environment
Ability to work independently with strong sense of focus, task oriented and nonjudgmental; Must have excellent written and oral communication skills
Essential Duties And Responsibilities
Provide first‑level technical support to end‑users via phone, email, or in‑person and address their IT‑related queries and issues promptly
Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity
Collaborate with other IT teams and vendors to elevate complex issues and ensure timely resolution
Provides support of Microsoft 365/Azure AD
Provides system administration for Windows Server OS 2012 through 2019, Microsoft Active Directory 2016 Microsoft Active Directory 2016, or greater
Install, configure, and update software applications, operating systems, and drivers on end‑user devices
Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions
Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues
Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency
Participate in user training sessions to enhance their understanding of IT systems and prevent recurring issues
Monitor IT infrastructure and perform routine maintenance tasks to prevent system downtime
Responsible for assisting end users by troubleshooting and resolving help desk tickets, providing user support, coordinating employee onboarding and offboarding and other projects
Provide onsite and remote support to end users for the Desktop (PC, peripheral, Operating System and Applications
Traveling around NYC to program sites, often with equipment
Monitor the performance of the agency’s desktop infrastructure and make suggestions for improving efficiency
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment
Attend meetings, training, and conferences regarding changes in MIS technology to stay abreast of the latest developments and remain technically competent at all levels of data processing
Other duties as assigned
Other Requirements (including Physical Demands)
May be required to work long hours and a varied schedule
Traveling throughout various locations in the New York City area
Lifting and moving objects weighing up to 30 pounds several times a week
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries: Non‑profit Organizations
Referrals increase your chances of interviewing at Children's Rescue Fund by 2x
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This range is provided by Children's Rescue Fund. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $75,000.00/yr
Primary Function/Purpose As a Technical Support Specialist, specializing in Help Desk Support, this individual will be responsible for providing technical assistance and resolving IT-related issues to ensure the smooth functioning of the organization's IT systems. Provide day‑to‑day on‑site and out‑of‑the‑field service support to internal program staff and Management Team. Assist end‑users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. The role requires strong technical expertise, problem‑solving skills, and excellent communication abilities. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action.
Minimum Qualifications
Bachelor’s degree in computer science, Information Technology, or a related field
3+ years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred
Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations
Proven experience in providing technical support and troubleshooting IT issues
Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications
Familiarity with IT security concepts and best practices
Excellent communication and interpersonal skills to interact with end‑users and team members effectively
Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail
Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus
Ability to offer high level desktop support in an enterprise environment
Experience working in Social Services Sector either Government or Non‑profit preferred
Possess exceptional problem solving and interpersonal skills along with excellent organization skills
The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi‑task effectively and meet deadlines in a fast‑paced environment
Ability to work independently with strong sense of focus, task oriented and nonjudgmental; Must have excellent written and oral communication skills
Essential Duties And Responsibilities
Provide first‑level technical support to end‑users via phone, email, or in‑person and address their IT‑related queries and issues promptly
Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity
Collaborate with other IT teams and vendors to elevate complex issues and ensure timely resolution
Provides support of Microsoft 365/Azure AD
Provides system administration for Windows Server OS 2012 through 2019, Microsoft Active Directory 2016 Microsoft Active Directory 2016, or greater
Install, configure, and update software applications, operating systems, and drivers on end‑user devices
Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions
Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues
Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency
Participate in user training sessions to enhance their understanding of IT systems and prevent recurring issues
Monitor IT infrastructure and perform routine maintenance tasks to prevent system downtime
Responsible for assisting end users by troubleshooting and resolving help desk tickets, providing user support, coordinating employee onboarding and offboarding and other projects
Provide onsite and remote support to end users for the Desktop (PC, peripheral, Operating System and Applications
Traveling around NYC to program sites, often with equipment
Monitor the performance of the agency’s desktop infrastructure and make suggestions for improving efficiency
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment
Attend meetings, training, and conferences regarding changes in MIS technology to stay abreast of the latest developments and remain technically competent at all levels of data processing
Other duties as assigned
Other Requirements (including Physical Demands)
May be required to work long hours and a varied schedule
Traveling throughout various locations in the New York City area
Lifting and moving objects weighing up to 30 pounds several times a week
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries: Non‑profit Organizations
Referrals increase your chances of interviewing at Children's Rescue Fund by 2x
#J-18808-Ljbffr