Randstad Digital Americas
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Desktop Support
role at
Randstad Digital Americas .
This role is a contract engagement providing AI‑powered guidance on job responsibilities and benefits.
Base Pay Range $30.00/hr – کول.
Scope of Work
Monitor, configure, maintain, and optimize enterprise network infrastructure including Aruba switches, wireless access points, cabling,-mêmes supporting systems to ensure availability, performance, and standards compliance.
Install, configure, maintain, and support physical servers used for network and infrastructure services, including hardware lifecycle management and redundancy validation.
Administer virtual server environments εγκα ανα Hyper‑V και HCI, including provisioning, maintenance, performance monitoring, and high‑availability configurations.
Serve as a Tier 3 escalation resource to diagnose, troubleshoot, and restore down or degraded network devices and services within established response time expectations.
Design, implement, and validate secure access controls, file server permissions, DFS configurations, and group‑based ACLs in accordance with least‑privilege and security standards.
Education Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education.
Experience Minimum of 2 years of experience.
Primary Job Duties/Tasks
Monitors network‑related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems.
Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards.
Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem‑solving techniques.
Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents.
Performs advanced network troubleshooting to determine root cause searching outages, performance degradation, or configuration issues.
Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards.
Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed.
Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices.
Supports and troubleshoots network‑connected devices and services in coordination with other technicians and infrastructure teams.
Participates in koʻnowledge‑based projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives.
Supports network‑dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms.
Provides technical input and factual analysis to support team decision‑making and infrastructure planning efforts.
Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides.
Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non‑warranty repairs.
Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance.
Installs, maintains, and supports specialized network or infrastructure‑related software and services as assigned.
Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance.
Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access.
Performs other related duties as assigned.
Ability to lift up to 50 lbs and stoop, climb a ladder, squat, push, crawl, and bend in all types of weather.
General Knowledge Skills And Abilities (KSAs)
Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction.
Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups.
Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies).
Decision Making: Makes sound, well‑informed, and objective decisions using critical thinking.
Flexibility: Is open to change, new processes, and new information.
Interpersonal: Shows friendliness, courtesy, and politeness to others.
Leadership: Motivates, encourages, and challenges others.
Problem Sol็ก: Identifies, evaluates, and uses sound judgement to generate and evaluate alternative actions.
Team Building: Encourages, inspires, and guides others toward a common goal.
Quality Assurance: Knowledge of ideologies, techniques, and tools for quality assurance and control.
Location: Bartow, Florida
Job type: Contract
Work hours: 8 am – 5 pm
Education requirement: High School
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Randstad Digital Americas by 2×.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
HRsupport@randstadusa.com .
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and lifeаем insurance offerings, short‑term disability, and a 401(k) plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
#J-18808-Ljbffr
Desktop Support
role at
Randstad Digital Americas .
This role is a contract engagement providing AI‑powered guidance on job responsibilities and benefits.
Base Pay Range $30.00/hr – کول.
Scope of Work
Monitor, configure, maintain, and optimize enterprise network infrastructure including Aruba switches, wireless access points, cabling,-mêmes supporting systems to ensure availability, performance, and standards compliance.
Install, configure, maintain, and support physical servers used for network and infrastructure services, including hardware lifecycle management and redundancy validation.
Administer virtual server environments εγκα ανα Hyper‑V και HCI, including provisioning, maintenance, performance monitoring, and high‑availability configurations.
Serve as a Tier 3 escalation resource to diagnose, troubleshoot, and restore down or degraded network devices and services within established response time expectations.
Design, implement, and validate secure access controls, file server permissions, DFS configurations, and group‑based ACLs in accordance with least‑privilege and security standards.
Education Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education.
Experience Minimum of 2 years of experience.
Primary Job Duties/Tasks
Monitors network‑related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems.
Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards.
Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem‑solving techniques.
Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents.
Performs advanced network troubleshooting to determine root cause searching outages, performance degradation, or configuration issues.
Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards.
Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed.
Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices.
Supports and troubleshoots network‑connected devices and services in coordination with other technicians and infrastructure teams.
Participates in koʻnowledge‑based projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives.
Supports network‑dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms.
Provides technical input and factual analysis to support team decision‑making and infrastructure planning efforts.
Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides.
Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non‑warranty repairs.
Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance.
Installs, maintains, and supports specialized network or infrastructure‑related software and services as assigned.
Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance.
Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access.
Performs other related duties as assigned.
Ability to lift up to 50 lbs and stoop, climb a ladder, squat, push, crawl, and bend in all types of weather.
General Knowledge Skills And Abilities (KSAs)
Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction.
Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups.
Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies).
Decision Making: Makes sound, well‑informed, and objective decisions using critical thinking.
Flexibility: Is open to change, new processes, and new information.
Interpersonal: Shows friendliness, courtesy, and politeness to others.
Leadership: Motivates, encourages, and challenges others.
Problem Sol็ก: Identifies, evaluates, and uses sound judgement to generate and evaluate alternative actions.
Team Building: Encourages, inspires, and guides others toward a common goal.
Quality Assurance: Knowledge of ideologies, techniques, and tools for quality assurance and control.
Location: Bartow, Florida
Job type: Contract
Work hours: 8 am – 5 pm
Education requirement: High School
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Randstad Digital Americas by 2×.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
HRsupport@randstadusa.com .
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and lifeаем insurance offerings, short‑term disability, and a 401(k) plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
#J-18808-Ljbffr