TEKsystems
Network Support Technician – Contract – Bartow, FL
Job Type: Contract • Location: Bartow, FL • Pay Range: $25.00 – $30.00/hr
Responsibilities
Monitors network‑related incidents and escalates tickets from the Service Desk.
Documents troubleshooting activities, configurations, and resolutions.
Analyzes and resolves network and infrastructure issues using advanced tools and logs.
Communicates status, impacts, and resolution details to customers.
Performs advanced troubleshooting to determine root cause of outages, performance degradation, or configuration issues.
Installs, configures, and supports network infrastructure devices including switches, wireless access points, and firewalls.
Collaborates with IT teams to resolve cross‑functional issues.
Provides technical guidance and knowledge transfer to other technicians.
Supports and troubleshoots network‑connected devices and services.
Participates in network and infrastructure projects such as refreshes and upgrades.
Ensures network‑dependent systems are connected, performant, and compatible with enterprise applications.
Contributes technical input for infrastructure planning and decision‑making.
Creates and maintains detailed network documentation including diagrams, configurations, and guides.
Coordinates vendor support and service calls for hardware and infrastructure components.
Maintains accurate records of incidents, repairs, and vendor interactions.
Installs, maintains, and supports specialized network software and services as assigned.
Evaluates, tests, and recommends network technologies and solutions to improve reliability and performance.
Assists with configuration, troubleshooting, and support of switches, VLANs, and wireless connectivity.
Performs other related duties as assigned.
Ability to lift up to 50 lbs and perform physically demanding tasks in all weather conditions.
Qualifications
Bachelor’s or Master’s Degree in Computer Science, Information Systems, or related field (or equivalent education/experience).
Minimum of 2 years of relevant experience.
Intermediate level knowledge of network infrastructure and support.
Strong troubleshooting, customer service, and technical support skills.
Proficiency with Windows, Microsoft Office, Active Directory, and network equipment.
Experience with ticketing systems such as Service Desk and Call Center environments.
Experience with network configuration, VLANs, wireless access, and firewall management.
Excellent communication and documentation skills.
Skills
Customer Service & Support
Technical Support & Troubleshooting
Windows & Microsoft Office
Active Directory & Desktop Troubleshooting
Office 365 & Office 365 Troubleshooting
Hardware & Networking Troubleshooting
Call Center & Service Desk Experience
Ticketing Systems (Service Desk, Call Center, Help Desk)
Wireless Equipment & Network Configuration
Soft Skills (Communication, Problem Solving, Team Work)
Benefits
Medical, Dental & Vision
Critical Illness, Accident, and Hospital Coverage
401(k) Retirement Plan – Pre‑tax and Roth contributions
Life Insurance (Voluntary Life & AD&D)
Short‑term & Long‑term Disability
Health Spending Account (HSA)
Transportation Benefits
Employee Assistance Program
Paid Time Off (PTO, Vacation, Sick Leave)
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Responsibilities
Monitors network‑related incidents and escalates tickets from the Service Desk.
Documents troubleshooting activities, configurations, and resolutions.
Analyzes and resolves network and infrastructure issues using advanced tools and logs.
Communicates status, impacts, and resolution details to customers.
Performs advanced troubleshooting to determine root cause of outages, performance degradation, or configuration issues.
Installs, configures, and supports network infrastructure devices including switches, wireless access points, and firewalls.
Collaborates with IT teams to resolve cross‑functional issues.
Provides technical guidance and knowledge transfer to other technicians.
Supports and troubleshoots network‑connected devices and services.
Participates in network and infrastructure projects such as refreshes and upgrades.
Ensures network‑dependent systems are connected, performant, and compatible with enterprise applications.
Contributes technical input for infrastructure planning and decision‑making.
Creates and maintains detailed network documentation including diagrams, configurations, and guides.
Coordinates vendor support and service calls for hardware and infrastructure components.
Maintains accurate records of incidents, repairs, and vendor interactions.
Installs, maintains, and supports specialized network software and services as assigned.
Evaluates, tests, and recommends network technologies and solutions to improve reliability and performance.
Assists with configuration, troubleshooting, and support of switches, VLANs, and wireless connectivity.
Performs other related duties as assigned.
Ability to lift up to 50 lbs and perform physically demanding tasks in all weather conditions.
Qualifications
Bachelor’s or Master’s Degree in Computer Science, Information Systems, or related field (or equivalent education/experience).
Minimum of 2 years of relevant experience.
Intermediate level knowledge of network infrastructure and support.
Strong troubleshooting, customer service, and technical support skills.
Proficiency with Windows, Microsoft Office, Active Directory, and network equipment.
Experience with ticketing systems such as Service Desk and Call Center environments.
Experience with network configuration, VLANs, wireless access, and firewall management.
Excellent communication and documentation skills.
Skills
Customer Service & Support
Technical Support & Troubleshooting
Windows & Microsoft Office
Active Directory & Desktop Troubleshooting
Office 365 & Office 365 Troubleshooting
Hardware & Networking Troubleshooting
Call Center & Service Desk Experience
Ticketing Systems (Service Desk, Call Center, Help Desk)
Wireless Equipment & Network Configuration
Soft Skills (Communication, Problem Solving, Team Work)
Benefits
Medical, Dental & Vision
Critical Illness, Accident, and Hospital Coverage
401(k) Retirement Plan – Pre‑tax and Roth contributions
Life Insurance (Voluntary Life & AD&D)
Short‑term & Long‑term Disability
Health Spending Account (HSA)
Transportation Benefits
Employee Assistance Program
Paid Time Off (PTO, Vacation, Sick Leave)
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
#J-18808-Ljbffr