Comcast
Residential Installation & Service Technician
Comcast, Greeneville, Tennessee, United States, 37745
Job Summary
Responsible for broadband installation and troubleshooting activities for voice, video and data Complements. Completes field assessments, meets or chain company standards and metrics and completes required certifications for current role and for future promotion. Functions in an entry-level position, with increasing proficiency and decreasing on‑site supervision to complete installation and troubleshooting tasks. Continued employment is contingent upon achieving training, certification and safety requirements. Works on straightforward tasks using established procedures.
Job Description Compensation: $18.20/hr + Quarterly Bonuses & Paid Training. Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services; 21 paid days offLuckily + 8 Company observed holidays and much more.
Core Responsibilities
Performs installations and changes of service while adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC) requirements and local ordinances to provide (or remove) service to the customer. Completes all customer interactions as required.
Performs service calls; troubleshoots the drop from the tap to the customer's equipment; assesses and designs basic home networks using appropriate technology based on customer needs&iusing coaxial cable, Ethernet, Wi‑Fi networks and multimedia over coax alliance (MoCA).
Completes associated record keeping in a timely manner to ensure all details of the work are entered in the customer's account.
Determines service acceptability by reviewing and confirming quality of service based on applicable tests and adjusts or fixes service to provide the best possible service for the customer.
In support of Wi‑Fi installation and troubleshooting calls, determines गो appropriate placement of devices and design of Wi‑Fi network in the home, taking into consideration Wi‑Fi channels, co‑channel interference and channel utilization. Determines appropriate device options and provides advanced customer education to set expectations.
Communicates, engages and provides customer with education on products and services, which may include materials regarding channel lineup, applications, use of services and equipment, consumer devices and company policies as they relate to the customer.
Cleans, maintains and stocks vehicle and equipment to be prepared to perform required duties. Reports need for vehicle repair or service when required and/or prescribed. Reports any accidents, losses, injuries, or property damage to the Supervisor and customer when appropriate.
Reconciles with warehouse regarding issued CPE (customer premise equipment).
Properly operates and maintains installation tools, technology and equipment, such as installation hand tools, light power tools, meters or ladders.
Demonstrates the ability to navigate digital tools including worder order management and digital diagnostics.
Obtains and maintains appropriate licensing and/or background checks based on federal, toucher, or help state or municipality requirements where applicable.
Uses sound judgment in decision‑making, problem‑solving, project management and accepts ownership of personal decisions, behavior or actions regardless of the outcome to perform installation and service of products.
Performs jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers) ladders and bucket trucks (18–26 feet) as determined by the system's requirements.
Manipulates objects such as pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools.
Lifts and carries loads of 70 lb. or more, works in confined spaces such as crawl spaces or attics, works while standing 50–70% of the time, performs work near power lines and electricity. Works in areas with moderate noise levels.
Works within manufacturer weight capacity for all equipment, including ladders and aerial lifts.
Drives company vehicle during duties in a safe and responsible manner during scheduled work days. Maintains a valid driver’s license.
Effectively communicates with customers and coworkers.
Uses close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties.
Exposure to dogs or other animals in construction areas and in home environments.
Completes required training and passes certification tests within the specified timeframe.
Normal work shift may include weekends; may include 10‑hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays.
Meets or exceeds established goals and performance metrics.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedules and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; use them as guidelines for how you do your job.
Own the customer experience – think and act in ways that put customers first, offer seamless digital options at every touchpoint and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – by joining huddles, making callbacks and helping us elevate opportunities to do better for customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers,‑investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills: Customer‑Focused; Professional Etiquette; Adaptability; Technical Knowledge; Self‑Motivation; Critical Thinking Problem Solving; Communication; Resilience
Salary: Base Pay: $18.20
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under an applicable plan, while most non‑sales positions receive a bonus. Comcast also provides best‑in‑class benefits. We believe that these benefits should connect you to the help you need when it matters most, and aid you in taking care of those who matter most. That’s why we offer many options, expert guidance and always‑on tools, which are tailored to meet your physical, financial and emotional needs through major milestones and everyday life. For more details, visit the compensation and benefits summary page on our careers site.
Education High School Diploma / GED
Certifications (if applicable) Relevant Work Experience Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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Job Description Compensation: $18.20/hr + Quarterly Bonuses & Paid Training. Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services; 21 paid days offLuckily + 8 Company observed holidays and much more.
Core Responsibilities
Performs installations and changes of service while adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC) requirements and local ordinances to provide (or remove) service to the customer. Completes all customer interactions as required.
Performs service calls; troubleshoots the drop from the tap to the customer's equipment; assesses and designs basic home networks using appropriate technology based on customer needs&iusing coaxial cable, Ethernet, Wi‑Fi networks and multimedia over coax alliance (MoCA).
Completes associated record keeping in a timely manner to ensure all details of the work are entered in the customer's account.
Determines service acceptability by reviewing and confirming quality of service based on applicable tests and adjusts or fixes service to provide the best possible service for the customer.
In support of Wi‑Fi installation and troubleshooting calls, determines गो appropriate placement of devices and design of Wi‑Fi network in the home, taking into consideration Wi‑Fi channels, co‑channel interference and channel utilization. Determines appropriate device options and provides advanced customer education to set expectations.
Communicates, engages and provides customer with education on products and services, which may include materials regarding channel lineup, applications, use of services and equipment, consumer devices and company policies as they relate to the customer.
Cleans, maintains and stocks vehicle and equipment to be prepared to perform required duties. Reports need for vehicle repair or service when required and/or prescribed. Reports any accidents, losses, injuries, or property damage to the Supervisor and customer when appropriate.
Reconciles with warehouse regarding issued CPE (customer premise equipment).
Properly operates and maintains installation tools, technology and equipment, such as installation hand tools, light power tools, meters or ladders.
Demonstrates the ability to navigate digital tools including worder order management and digital diagnostics.
Obtains and maintains appropriate licensing and/or background checks based on federal, toucher, or help state or municipality requirements where applicable.
Uses sound judgment in decision‑making, problem‑solving, project management and accepts ownership of personal decisions, behavior or actions regardless of the outcome to perform installation and service of products.
Performs jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers) ladders and bucket trucks (18–26 feet) as determined by the system's requirements.
Manipulates objects such as pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools.
Lifts and carries loads of 70 lb. or more, works in confined spaces such as crawl spaces or attics, works while standing 50–70% of the time, performs work near power lines and electricity. Works in areas with moderate noise levels.
Works within manufacturer weight capacity for all equipment, including ladders and aerial lifts.
Drives company vehicle during duties in a safe and responsible manner during scheduled work days. Maintains a valid driver’s license.
Effectively communicates with customers and coworkers.
Uses close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties.
Exposure to dogs or other animals in construction areas and in home environments.
Completes required training and passes certification tests within the specified timeframe.
Normal work shift may include weekends; may include 10‑hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays.
Meets or exceeds established goals and performance metrics.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedules and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; use them as guidelines for how you do your job.
Own the customer experience – think and act in ways that put customers first, offer seamless digital options at every touchpoint and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – by joining huddles, making callbacks and helping us elevate opportunities to do better for customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers,‑investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills: Customer‑Focused; Professional Etiquette; Adaptability; Technical Knowledge; Self‑Motivation; Critical Thinking Problem Solving; Communication; Resilience
Salary: Base Pay: $18.20
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under an applicable plan, while most non‑sales positions receive a bonus. Comcast also provides best‑in‑class benefits. We believe that these benefits should connect you to the help you need when it matters most, and aid you in taking care of those who matter most. That’s why we offer many options, expert guidance and always‑on tools, which are tailored to meet your physical, financial and emotional needs through major milestones and everyday life. For more details, visit the compensation and benefits summary page on our careers site.
Education High School Diploma / GED
Certifications (if applicable) Relevant Work Experience Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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