Clark Holdings, Inc. / Tim Hortons
PT Customer Service 6am-2pm 3465
Clark Holdings, Inc. / Tim Hortons, Batavia, New York, United States
Job Overview
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PT Customer Service 6am-2pm 3465
role at
Clark Holdings, Inc. / Tim Hortons
We are searching for friendly and energetic part‑time customer service team members to join our Tim Hortons team at 8400 Lewiston Rd in Batavia, NY on the morning shift (5am‑1pm & 6am‑2pm) including a weekend day. As a team member, your top priority is guest satisfaction. Whether you are the first person our guests encounter or you help produce quality food items, you will have the opportunity to deliver exceptional guest experiences. Your energy, passion for service and your ability to multitask and communicate with fellow team members will contribute to your success.
Deliver outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders.
Responsibilities
Hospitality & Customer Service
Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
Ensure coffee and products are always fresh and accurate by following our REV procedures.
Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying products before delivery.
Greet customers promptly and warmly within 5 seconds at the front counter and drive‑thru.
Maintain speed‑of‑service targets by working efficiently and meeting customers' needs.
Restaurant Operations
Adhere to all operational standards and guidelines for product preparation.
Prepare all products accurately by following the order monitor.
Communicate showcase and product needs to ensure availability for customers.
Regularly monitor and record temperatures of required products.
Keep the front counter and drive‑thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures
Follow all restaurant policies, procedures and standards.
mimic Practice proper hand washing techniques and adhere to sanitation guidelines.
Complete all sanitation tasks as outlined.
Health & Safety
Work in compliance withостовер occupational health and safety legislation.
Follow safe work practices and procedures.
Use required personal protective equipment.
Report injuries, accidents, unsafe conditions or contraventions promptly to the Restaurant Manager,' or Human Resources.
Operate equipment and machinery safely to ensure the well‑being of everyone.
Qualifications
Excellent customer service skills with a friendly and welcoming attitude.
Ability to work in a fast‑paced environment with a sense of إثر.
Strong communication and interpersonal skills.
Ability to work on a team and with multiple employees.
Attention to detail and ability to accurately process orders.
Willingness to assist with training new employees.
Physical Demands and Working Environment Work is performed in a busy quick food service restaurant, where employees must regularly prepare a variety of food and beverage items and assist or train other employees. Frequent interruptions, tasks, and position changes are common.
Primary functions require sufficient physical ability and mobility to stand, stoop, bend, kneel, crouch, reach, twist; lift, carry, push, or pull light to moderate weight (5–50 lbs); operate a cash register system requiring repetitive hand movement; and occasional exposure to cold/freezing or high heat temperatures. Employees must also use and wear a headset for long periods to take and process customer orders. Regular and predictable attendance is essential.
Job Details
Seniority Level: Entry level
Employment Type: Part‑time
Job Function: Other
Industry: Restaurants
EEO Statement Clark‑L？」Associates LLC provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws_CARD. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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PT Customer Service 6am-2pm 3465
role at
Clark Holdings, Inc. / Tim Hortons
We are searching for friendly and energetic part‑time customer service team members to join our Tim Hortons team at 8400 Lewiston Rd in Batavia, NY on the morning shift (5am‑1pm & 6am‑2pm) including a weekend day. As a team member, your top priority is guest satisfaction. Whether you are the first person our guests encounter or you help produce quality food items, you will have the opportunity to deliver exceptional guest experiences. Your energy, passion for service and your ability to multitask and communicate with fellow team members will contribute to your success.
Deliver outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders.
Responsibilities
Hospitality & Customer Service
Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
Ensure coffee and products are always fresh and accurate by following our REV procedures.
Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying products before delivery.
Greet customers promptly and warmly within 5 seconds at the front counter and drive‑thru.
Maintain speed‑of‑service targets by working efficiently and meeting customers' needs.
Restaurant Operations
Adhere to all operational standards and guidelines for product preparation.
Prepare all products accurately by following the order monitor.
Communicate showcase and product needs to ensure availability for customers.
Regularly monitor and record temperatures of required products.
Keep the front counter and drive‑thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures
Follow all restaurant policies, procedures and standards.
mimic Practice proper hand washing techniques and adhere to sanitation guidelines.
Complete all sanitation tasks as outlined.
Health & Safety
Work in compliance withостовер occupational health and safety legislation.
Follow safe work practices and procedures.
Use required personal protective equipment.
Report injuries, accidents, unsafe conditions or contraventions promptly to the Restaurant Manager,' or Human Resources.
Operate equipment and machinery safely to ensure the well‑being of everyone.
Qualifications
Excellent customer service skills with a friendly and welcoming attitude.
Ability to work in a fast‑paced environment with a sense of إثر.
Strong communication and interpersonal skills.
Ability to work on a team and with multiple employees.
Attention to detail and ability to accurately process orders.
Willingness to assist with training new employees.
Physical Demands and Working Environment Work is performed in a busy quick food service restaurant, where employees must regularly prepare a variety of food and beverage items and assist or train other employees. Frequent interruptions, tasks, and position changes are common.
Primary functions require sufficient physical ability and mobility to stand, stoop, bend, kneel, crouch, reach, twist; lift, carry, push, or pull light to moderate weight (5–50 lbs); operate a cash register system requiring repetitive hand movement; and occasional exposure to cold/freezing or high heat temperatures. Employees must also use and wear a headset for long periods to take and process customer orders. Regular and predictable attendance is essential.
Job Details
Seniority Level: Entry level
Employment Type: Part‑time
Job Function: Other
Industry: Restaurants
EEO Statement Clark‑L？」Associates LLC provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws_CARD. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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