Clark Holdings, Inc. / Tim Hortons
FT Customer Service 6am-3pm 1557
Clark Holdings, Inc. / Tim Hortons, Batavia, New York, United States
We are searching for friendly and energetic full‑time Customer Service Team Member to join our Tim Hortons team at 204 Oak St in Batavia, NY for morning shifts (6am‑2pm) & (7am‑3pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the first person guests encounter or produce quality food items you will deliver exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast‑paced environment, while your ability to multi‑task and communicate with your fellow team members contributes to your success.
Responsibilities
Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
Ensure coffee and products are always fresh and accurate by following REV procedures.
Deliver exceptional customer service through a friendly attitude, attentive behavior, and in‑depth product knowledge.
Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
Greet customers promptly and warmly within 5 seconds at the front counter and drive‑thru.
Maintain speed of service targets while meeting customers' needs.
Adhere to all operational standards for product preparation and cleanliness.
Communicate showcase and product needs to ensure availability for customers.
Monitor and record temperatures of required products.
Report any injuries or safety conditions promptly to the Restaurant Manager or Human Resources.
Qualifications
Excellent customer service skills with a friendly and welcoming attitude.
Strong communication and interpersonal skills.
Ability to work in a fast‑paced environment with a sense of urgency.
Ability to work on a team and with multiple employees.
Attention to detail and ability to accurately process orders.
Willingness to assist with training new employees.
Physical Demands And Working Environment Work is performed in a busy quick food service restaurant. Employees must prepare a variety of food and beverage items, stand for prolonged periods, stoop, bend, kneel, crouch, reach, and twist, lift or carry light to moderate amounts of weight (5–50 lbs), and operate a cash register system. Employees are exposed to cold and high heat temperatures and must use a headset for long periods.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Restaurants
Clark‑Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Responsibilities
Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
Ensure coffee and products are always fresh and accurate by following REV procedures.
Deliver exceptional customer service through a friendly attitude, attentive behavior, and in‑depth product knowledge.
Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
Greet customers promptly and warmly within 5 seconds at the front counter and drive‑thru.
Maintain speed of service targets while meeting customers' needs.
Adhere to all operational standards for product preparation and cleanliness.
Communicate showcase and product needs to ensure availability for customers.
Monitor and record temperatures of required products.
Report any injuries or safety conditions promptly to the Restaurant Manager or Human Resources.
Qualifications
Excellent customer service skills with a friendly and welcoming attitude.
Strong communication and interpersonal skills.
Ability to work in a fast‑paced environment with a sense of urgency.
Ability to work on a team and with multiple employees.
Attention to detail and ability to accurately process orders.
Willingness to assist with training new employees.
Physical Demands And Working Environment Work is performed in a busy quick food service restaurant. Employees must prepare a variety of food and beverage items, stand for prolonged periods, stoop, bend, kneel, crouch, reach, and twist, lift or carry light to moderate amounts of weight (5–50 lbs), and operate a cash register system. Employees are exposed to cold and high heat temperatures and must use a headset for long periods.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Restaurants
Clark‑Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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