Ace Handyman Services of West STL County
Home Improvement Customer Service Representative
Ace Handyman Services of West STL County, Ballwin, Missouri, United States, 63021
Home Improvement Customer Service Representative
Join Ace Handyman Services of West STL County as a Customer Service Representative. The role involves managing day‑to‑day office operations and providing accurate project estimates for residential home improvement jobs.
Benefits
401(k) matching
Competitive salary
Paid time off
Job Title Customer Service Representative
Location Ballwin, MO
Job Type Full Time
Salary $18.00 - $20.00 per hour
Reports To Owner
About Us Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high‑quality craftsmanship and excellent customer service.
Position Summary The Customer Service Representative plays a dual role in the organization, managing day‑to‑day office operations while providing accurate project estimates for residential home improvement jobs.
Key Responsibilities
Coordinate scheduling of appointments and crew assignments.
Maintain accurate records, including client files and job documentation.
Manage incoming and outgoing communications, including calls and emails.
Review project plans, specifications, and customer needs to prepare accurate cost estimates.
Source pricing for materials.
Prepare and present written estimates and proposals to clients.
Collaborate with sales and project management teams to ensure customer satisfaction.
Track and update project costs, budgets, and change orders as necessary.
Qualifications
Proven experience in office management and/or estimating in the construction or home improvement industry.
Strong knowledge of residential construction methods, materials, and pricing.
Excellent organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., ServiceTitan).
Exceptional communication and customer service skills.
Valid driver's license and reliable transportation for site visits.
Preferred Qualifications
Experience working with homeowners and a basic understanding of residential building codes.
Familiarity with CRM systems and project management tools.
What We Offer
Competitive salary and benefits package
Opportunities for growth and professional development
Supportive team environment
Paid time off and holidays
Health insurance
Ace Handyman Services is a franchise network of independently owned and operated franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
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Benefits
401(k) matching
Competitive salary
Paid time off
Job Title Customer Service Representative
Location Ballwin, MO
Job Type Full Time
Salary $18.00 - $20.00 per hour
Reports To Owner
About Us Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high‑quality craftsmanship and excellent customer service.
Position Summary The Customer Service Representative plays a dual role in the organization, managing day‑to‑day office operations while providing accurate project estimates for residential home improvement jobs.
Key Responsibilities
Coordinate scheduling of appointments and crew assignments.
Maintain accurate records, including client files and job documentation.
Manage incoming and outgoing communications, including calls and emails.
Review project plans, specifications, and customer needs to prepare accurate cost estimates.
Source pricing for materials.
Prepare and present written estimates and proposals to clients.
Collaborate with sales and project management teams to ensure customer satisfaction.
Track and update project costs, budgets, and change orders as necessary.
Qualifications
Proven experience in office management and/or estimating in the construction or home improvement industry.
Strong knowledge of residential construction methods, materials, and pricing.
Excellent organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., ServiceTitan).
Exceptional communication and customer service skills.
Valid driver's license and reliable transportation for site visits.
Preferred Qualifications
Experience working with homeowners and a basic understanding of residential building codes.
Familiarity with CRM systems and project management tools.
What We Offer
Competitive salary and benefits package
Opportunities for growth and professional development
Supportive team environment
Paid time off and holidays
Health insurance
Ace Handyman Services is a franchise network of independently owned and operated franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
#J-18808-Ljbffr