Ace Handyman Services of West STL County
Home Improvement Customer Service Representative
Ace Handyman Services of West STL County, Saint Louis, Missouri, United States, 63146
Home Improvement Customer Service Representative
Job Title:
Customer Service Representative
Location:
Ballwin, MO
Job Type:
Full Time
Salary:
$18.00 - $20.00 Per Hour
Reports To:
Owner
About Us:
Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high-quality craftsmanship and excellent customer service. We're looking for a reliable and detail-oriented Customer Service Representative to join our growing team.
Position Summary:
The Customer Service Representative plays a dual role in the organization, managing day-to-day office operations while also providing accurate project estimates for residential home improvement jobs. This role requires excellent organizational skills, strong communication, and a solid understanding of construction and home improvement processes.
Key Responsibilities Office Management
Coordinate scheduling of appointments and crew assignments.
Maintain accurate records, including client files and job documentation.
Manage incoming and outgoing communications, including calls and emails.
Estimating
Review project plans, specifications, and customer needs to prepare accurate cost estimates.
Source pricing for materials.
Prepare and present written estimates and proposals to clients.
Collaborate with sales and project management teams to ensure customer satisfaction.
Track and update project costs, budgets, and change orders as necessary.
Qualifications
Proven experience in office management and/or estimating in the construction or home improvement industry.
Strong knowledge of residential construction methods, materials, and pricing.
Excellent organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., ServiceTitan).
Exceptional communication and customer service skills.
Valid driver's license and reliable transportation for site visits.
Preferred Qualifications
Experience working with homeowners and a basic understanding of residential building codes.
Familiarity with CRM systems and project management tools.
Benefits
401(k) matching
Competitive salary
Paid time off and holidays
Health Insurance
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Customer Service Representative
Location:
Ballwin, MO
Job Type:
Full Time
Salary:
$18.00 - $20.00 Per Hour
Reports To:
Owner
About Us:
Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high-quality craftsmanship and excellent customer service. We're looking for a reliable and detail-oriented Customer Service Representative to join our growing team.
Position Summary:
The Customer Service Representative plays a dual role in the organization, managing day-to-day office operations while also providing accurate project estimates for residential home improvement jobs. This role requires excellent organizational skills, strong communication, and a solid understanding of construction and home improvement processes.
Key Responsibilities Office Management
Coordinate scheduling of appointments and crew assignments.
Maintain accurate records, including client files and job documentation.
Manage incoming and outgoing communications, including calls and emails.
Estimating
Review project plans, specifications, and customer needs to prepare accurate cost estimates.
Source pricing for materials.
Prepare and present written estimates and proposals to clients.
Collaborate with sales and project management teams to ensure customer satisfaction.
Track and update project costs, budgets, and change orders as necessary.
Qualifications
Proven experience in office management and/or estimating in the construction or home improvement industry.
Strong knowledge of residential construction methods, materials, and pricing.
Excellent organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., ServiceTitan).
Exceptional communication and customer service skills.
Valid driver's license and reliable transportation for site visits.
Preferred Qualifications
Experience working with homeowners and a basic understanding of residential building codes.
Familiarity with CRM systems and project management tools.
Benefits
401(k) matching
Competitive salary
Paid time off and holidays
Health Insurance
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