State of Oregon
Branch Operations Support (Public Benefits Specialist - Entry) | Bilingual prefe
State of Oregon, Salem, Oregon, us, 97308
Branch Operations Support (Public Benefits Specialist – Entry)
English/Pashto and/or English/Farsi bilingual preferred.
Base Pay Range Posting Date:
01/09/2026
Application Deadline:
01/18/2026
Agency:
Department of Human Services
Salary Range:
$3,705 - $4,833
Position Type:
Employee
Position Title B>: Branch Operations Support (Public Benefits Specialist – Entry)
Job Description Equal Opportunity Employer:
The Oregon Department of Human Services is proud to be an equivalent opportunity employer. We encourage applications from historically underrepresented racial/ethnic groups, women, people with disabilities, veterans, LGBTQIA2S+ community members, and others.
Opportunity awaits! Empower Individuals & Families—Support, Guide, and Make an Impact!
Summary of Duties Oregon Eligibility Partnership (OEP) supports state staff determining eligibility for medical, food, cash and childcare benefits and manages the ONE Eligibility System. OEP operates on principles of service equity, customer service, consistency and operational efficiency, partnering with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC).
Administrative Duties / Customer Service
Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
Manage incoming mail and multiple email accounts.
Answer phones with the appropriate좜 phone system, responding to client questions about programs and case‑specific information.
Eligibility Support
Explain agency notices, case and benefit issuance statistics to clients.
Explore alternative resources appropriate for clients in office or on phone, maintain resource information and provide directions to access services.
Manage incoming mail and multiple email accounts.
Answer phones with the appropriate phone system, responding to client questions about programs and case‑specific information.
Eligibility Screening
Complete initial computer screening to determine prior case history or current eligibility.
Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.
Minimum Qualifications
Two years of experience working in a reception area or call center interviewing or providing customer service with a high volume of work, OR
Associate degree in Behavioral Science, SocialಿತುScience, or a related field and six months of experience in a busy reception area or call center, OR
Equivalent combination of education, training and experience.
Essential Attributes
Experience engaging with the community, assessing resources and supporting a diverse population.
Experience communicating, managing multiple priorities in a fast‑paced environment, maintaining attention to detail.
Experience navigating evolving policies and procedures, demonstrating adaptability and commitment to continuous learning.
Experience implementing equitable practices and applying diversity, equity, and inclusion principles effectively.
Experience analyzing, applying and communicating rules and regulations.
Application Requirements
Cover letter required. Clearly describe how you meet the minimum qualifications and essential attributes; include a detailed work and education history.
Provide a resume; if a degree is required, be prepared to verify education.
The State of Oregon does not request age, date of birth,aired attendance or graduation dates.
Use of AI software during assessments is prohibited bancly stated.
Monitor email and Workday account for updates; additional information may be requested.
Posting closes at 11:59 PM (PDT/PST) on the application deadline; complete public‑records and veterans‑preference questionnaires upon submission.
Working Conditions
Work location: In‑person office environment.
Environment: Direct public interaction, including high‑pressure situations.
Workspace: Cubicle‑based and front desk with frequent interruptions, high noise level.
Setting: Fast‑paced, constantly evolving policies and procedures.
Physical demands: Repetitive motions, prolonged sitting, daily computer use.
High‑volume computer work and keyboard Māori within a dynamic team Bringing.
Hours: Monday–Friday, 8 AM–5 PM; occasional evening and weekend overtime required.
Travel: Occasional travel for meetings, trainings, case‑related activities, including overnight when required. centenas доровной clients; stressful situations may wszystkim require quick decision‑making for safety.
Background Checks And Requirements
Selected finalists will undergo a criminal history and background check; an adverse history may lead to disqualification.
No visa sponsorship. Within three days of hire you must complete the I‑9 and ODHS will use E‑Verify to confirm authorization to work in the United States.
A valid driver’s license and acceptable driving record are required.
Benefits
ODHS Employee Resource Group communities.
Cost of Living Adjustments.
Annual salary increases until top of range is reached.
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Veterans’ Preference
Information on veterans’ preference and how to submit documents is provided separately; do not attach documents in the resume/CV field.
General Information
Permanent, full‑time position represented by the Service Employees International Union (SEIU).
Recruitment refrain to fill future vacancies in the same classification.
Contact Information The recruiter for this position is Nadja Rue. Please include the job requisition number: REQ‑192465 when contacting.
Location and Salary Salem, OR Salary: $3,705 - $4,833
#J-18808-Ljbffr
Base Pay Range Posting Date:
01/09/2026
Application Deadline:
01/18/2026
Agency:
Department of Human Services
Salary Range:
$3,705 - $4,833
Position Type:
Employee
Position Title B>: Branch Operations Support (Public Benefits Specialist – Entry)
Job Description Equal Opportunity Employer:
The Oregon Department of Human Services is proud to be an equivalent opportunity employer. We encourage applications from historically underrepresented racial/ethnic groups, women, people with disabilities, veterans, LGBTQIA2S+ community members, and others.
Opportunity awaits! Empower Individuals & Families—Support, Guide, and Make an Impact!
Summary of Duties Oregon Eligibility Partnership (OEP) supports state staff determining eligibility for medical, food, cash and childcare benefits and manages the ONE Eligibility System. OEP operates on principles of service equity, customer service, consistency and operational efficiency, partnering with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC).
Administrative Duties / Customer Service
Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
Manage incoming mail and multiple email accounts.
Answer phones with the appropriate좜 phone system, responding to client questions about programs and case‑specific information.
Eligibility Support
Explain agency notices, case and benefit issuance statistics to clients.
Explore alternative resources appropriate for clients in office or on phone, maintain resource information and provide directions to access services.
Manage incoming mail and multiple email accounts.
Answer phones with the appropriate phone system, responding to client questions about programs and case‑specific information.
Eligibility Screening
Complete initial computer screening to determine prior case history or current eligibility.
Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.
Minimum Qualifications
Two years of experience working in a reception area or call center interviewing or providing customer service with a high volume of work, OR
Associate degree in Behavioral Science, SocialಿತುScience, or a related field and six months of experience in a busy reception area or call center, OR
Equivalent combination of education, training and experience.
Essential Attributes
Experience engaging with the community, assessing resources and supporting a diverse population.
Experience communicating, managing multiple priorities in a fast‑paced environment, maintaining attention to detail.
Experience navigating evolving policies and procedures, demonstrating adaptability and commitment to continuous learning.
Experience implementing equitable practices and applying diversity, equity, and inclusion principles effectively.
Experience analyzing, applying and communicating rules and regulations.
Application Requirements
Cover letter required. Clearly describe how you meet the minimum qualifications and essential attributes; include a detailed work and education history.
Provide a resume; if a degree is required, be prepared to verify education.
The State of Oregon does not request age, date of birth,aired attendance or graduation dates.
Use of AI software during assessments is prohibited bancly stated.
Monitor email and Workday account for updates; additional information may be requested.
Posting closes at 11:59 PM (PDT/PST) on the application deadline; complete public‑records and veterans‑preference questionnaires upon submission.
Working Conditions
Work location: In‑person office environment.
Environment: Direct public interaction, including high‑pressure situations.
Workspace: Cubicle‑based and front desk with frequent interruptions, high noise level.
Setting: Fast‑paced, constantly evolving policies and procedures.
Physical demands: Repetitive motions, prolonged sitting, daily computer use.
High‑volume computer work and keyboard Māori within a dynamic team Bringing.
Hours: Monday–Friday, 8 AM–5 PM; occasional evening and weekend overtime required.
Travel: Occasional travel for meetings, trainings, case‑related activities, including overnight when required. centenas доровной clients; stressful situations may wszystkim require quick decision‑making for safety.
Background Checks And Requirements
Selected finalists will undergo a criminal history and background check; an adverse history may lead to disqualification.
No visa sponsorship. Within three days of hire you must complete the I‑9 and ODHS will use E‑Verify to confirm authorization to work in the United States.
A valid driver’s license and acceptable driving record are required.
Benefits
ODHS Employee Resource Group communities.
Cost of Living Adjustments.
Annual salary increases until top of range is reached.
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Veterans’ Preference
Information on veterans’ preference and how to submit documents is provided separately; do not attach documents in the resume/CV field.
General Information
Permanent, full‑time position represented by the Service Employees International Union (SEIU).
Recruitment refrain to fill future vacancies in the same classification.
Contact Information The recruiter for this position is Nadja Rue. Please include the job requisition number: REQ‑192465 when contacting.
Location and Salary Salem, OR Salary: $3,705 - $4,833
#J-18808-Ljbffr