Carvana
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Customer Service Delivery Advocate
role at
Carvana .
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana—the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Shift Requirement The hours for this position are from 7 am - 5 pm, 9 am - 7 pm or 11 am - 9 pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Pay & Earnings
Pay Range: $18-$20 hourly
Starting Pay: $18/hr
At 3 Months: $18.50/hr
At 6 Months: $19/hr
In your first year, you can progress from $18/hr to $20/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. Eligible team members enjoy an additional $0.50 increase in pay every 90 days.
Benefits + Perks
Competitive, performance-based compensation plus 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast track advancement opportunities: Higher pay rates sooner based on performance
100% company-paid healthcare premiums plus dental and vision benefits; wellness program to support mental, physical and financial health; pet care savings program
Generous paid time off (13 days first year, 20 days thereafter)
Education support: tuition reimbursement for bachelor's degree; student loan repayment program if already a bachelor's degree holder
Carvana shares and employee stock purchase plan discount
Extensive internal growth and professional development opportunities
About the Role
Deliver vehicles straight to customers' doors with our custom car haulers (a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler and regularly inspect the car-hauler to ensure the vehicle maintains safe to drive status
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy
Candidates must have or obtain a notary within the first 90 days of employment (process sponsored by Carvana)
Candidates must be able to satisfy state-specific DMV title and registration system access requirements
Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or other state specialty license within the first two weeks of employment (process sponsored by Carvana)
California employees must obtain a Vehicle Verifier license within the first 90 days of employment (process sponsored by Carvana)
General Qualifications And Requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading onto haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with ability to reach with arms, twist, kneel, crouch, climb, balance and squat
Requires the grasping, carrying, lifting, pushing and pulling of items up to 50 lbs
Frequent driving requires excellent visual acuity and manual dexterity; reasonable accommodations may be granted to enable individuals with disabilities to perform essential functions
Legal Requirements Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card.
This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.
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Customer Service Delivery Advocate
role at
Carvana .
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana—the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Shift Requirement The hours for this position are from 7 am - 5 pm, 9 am - 7 pm or 11 am - 9 pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Pay & Earnings
Pay Range: $18-$20 hourly
Starting Pay: $18/hr
At 3 Months: $18.50/hr
At 6 Months: $19/hr
In your first year, you can progress from $18/hr to $20/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. Eligible team members enjoy an additional $0.50 increase in pay every 90 days.
Benefits + Perks
Competitive, performance-based compensation plus 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast track advancement opportunities: Higher pay rates sooner based on performance
100% company-paid healthcare premiums plus dental and vision benefits; wellness program to support mental, physical and financial health; pet care savings program
Generous paid time off (13 days first year, 20 days thereafter)
Education support: tuition reimbursement for bachelor's degree; student loan repayment program if already a bachelor's degree holder
Carvana shares and employee stock purchase plan discount
Extensive internal growth and professional development opportunities
About the Role
Deliver vehicles straight to customers' doors with our custom car haulers (a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler and regularly inspect the car-hauler to ensure the vehicle maintains safe to drive status
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy
Candidates must have or obtain a notary within the first 90 days of employment (process sponsored by Carvana)
Candidates must be able to satisfy state-specific DMV title and registration system access requirements
Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or other state specialty license within the first two weeks of employment (process sponsored by Carvana)
California employees must obtain a Vehicle Verifier license within the first 90 days of employment (process sponsored by Carvana)
General Qualifications And Requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading onto haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with ability to reach with arms, twist, kneel, crouch, climb, balance and squat
Requires the grasping, carrying, lifting, pushing and pulling of items up to 50 lbs
Frequent driving requires excellent visual acuity and manual dexterity; reasonable accommodations may be granted to enable individuals with disabilities to perform essential functions
Legal Requirements Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card.
This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.
#J-18808-Ljbffr