Rotech Healthcare
Overview
Join a Leader in Home Healthcare. Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we deliver high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Job Information
Patient Account Collector – Healthcare Collections Support patients, ensure payment, strengthen care. We seek a detail‑oriented, compassionate Patient Account Collector with experience in healthcare collections, medical billing, or patient account services. In this role you will manage a portfolio of patient accounts, resolve outstanding balances, and maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and HIPAA. What You’ll Do – Essential Job Functions
Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances. Perform insurance follow‑up and skip tracing for unreachable accounts. Document all collection efforts and account updates accurately in the system. Ensure compliance with FDCPA, HIPAA, and internal policies during all communications. Collect and post payments, and elevate unresolved accounts to collections or legal when necessary. Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy. Maintain confidentiality and security of all patient and company information. What You Bring
Experience in healthcare collections, medical billing, or patient account services. Strong understanding of insurance processes, reimbursement, and regulatory compliance. Excellent communication and negotiation skills. Ability to manage multiple accounts and prioritize tasks effectively. High attention to detail and data accuracy. Why Join Rotech?
Part of a mission‑driven team improving lives through home‑based care. Supportive environment with opportunities for growth. Competitive pay, benefits, and bonus opportunities. Qualifications
Employment is contingent upon: Completion of a company‑wide background check. Drug screening, when applicable. A valid driver’s license in your state of residence with a clean record (required for roles involving travel). Required Education & Experience
High school diploma or GED equivalent. Preferred Background
Experience with major insurance carriers, eligibility, and reimbursement guidelines. Familiarity with medical billing practices and claims processing. Background in healthcare administration or medical records management. Experience in a collaborative, team‑oriented environment. One year of related healthcare experience. Knowledge of medical terminology. Skills & Competencies
Strong verbal and written communication skills in English. Ability to interpret and respond to various forms of communication. Maintain confidentiality and handle sensitive information with discretion. Excellent attention to detail, multitasking, and problem‑solving abilities. Demonstrated sense of urgency and responsiveness to physicians, patients, and internal teams. Capable of working independently and collaboratively. Technical Proficiency
Proficient in Microsoft Office (Outlook, Word, Excel). Comfortable with email communication, internet research, and office equipment (fax, copier, printer, phone, computer/tablet). Physical Requirements
Lift office equipment up to 10 lbs. Sit, stand, walk, talk, and listen throughout the workday. Close vision for reading small print on screens and paperwork. Benefits
Generous paid time off and paid holidays. Overtime pay for non‑exempt positions (as applicable). Commission for Account Executives. Bonus and incentive opportunities. Fixed and variable car reimbursement for Area Managers and Account Executives. Car, mileage, and telephone reimbursement (as applicable). Employee discount and recognition programs. Employee Assistance Program (EAP). 401(k), HSA, and FSA/Dependent Care FSA. Medical, prescription, dental, and vision coverage. Life insurance, disability, accidental death, identity protection, and legal services. Meru Health mental health and Mercer SmartConnect Medicare programs. Livongo Diabetes and High Blood Pressure programs. Healthcare Bluebook and RX Savings Solutions programs. Hepatitis B (HEPB) and TB vaccinations. Equal Opportunity Employer
Rotech Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to race, color, age, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other protected characteristic.
#J-18808-Ljbffr
Join a Leader in Home Healthcare. Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we deliver high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Job Information
Patient Account Collector – Healthcare Collections Support patients, ensure payment, strengthen care. We seek a detail‑oriented, compassionate Patient Account Collector with experience in healthcare collections, medical billing, or patient account services. In this role you will manage a portfolio of patient accounts, resolve outstanding balances, and maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and HIPAA. What You’ll Do – Essential Job Functions
Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances. Perform insurance follow‑up and skip tracing for unreachable accounts. Document all collection efforts and account updates accurately in the system. Ensure compliance with FDCPA, HIPAA, and internal policies during all communications. Collect and post payments, and elevate unresolved accounts to collections or legal when necessary. Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy. Maintain confidentiality and security of all patient and company information. What You Bring
Experience in healthcare collections, medical billing, or patient account services. Strong understanding of insurance processes, reimbursement, and regulatory compliance. Excellent communication and negotiation skills. Ability to manage multiple accounts and prioritize tasks effectively. High attention to detail and data accuracy. Why Join Rotech?
Part of a mission‑driven team improving lives through home‑based care. Supportive environment with opportunities for growth. Competitive pay, benefits, and bonus opportunities. Qualifications
Employment is contingent upon: Completion of a company‑wide background check. Drug screening, when applicable. A valid driver’s license in your state of residence with a clean record (required for roles involving travel). Required Education & Experience
High school diploma or GED equivalent. Preferred Background
Experience with major insurance carriers, eligibility, and reimbursement guidelines. Familiarity with medical billing practices and claims processing. Background in healthcare administration or medical records management. Experience in a collaborative, team‑oriented environment. One year of related healthcare experience. Knowledge of medical terminology. Skills & Competencies
Strong verbal and written communication skills in English. Ability to interpret and respond to various forms of communication. Maintain confidentiality and handle sensitive information with discretion. Excellent attention to detail, multitasking, and problem‑solving abilities. Demonstrated sense of urgency and responsiveness to physicians, patients, and internal teams. Capable of working independently and collaboratively. Technical Proficiency
Proficient in Microsoft Office (Outlook, Word, Excel). Comfortable with email communication, internet research, and office equipment (fax, copier, printer, phone, computer/tablet). Physical Requirements
Lift office equipment up to 10 lbs. Sit, stand, walk, talk, and listen throughout the workday. Close vision for reading small print on screens and paperwork. Benefits
Generous paid time off and paid holidays. Overtime pay for non‑exempt positions (as applicable). Commission for Account Executives. Bonus and incentive opportunities. Fixed and variable car reimbursement for Area Managers and Account Executives. Car, mileage, and telephone reimbursement (as applicable). Employee discount and recognition programs. Employee Assistance Program (EAP). 401(k), HSA, and FSA/Dependent Care FSA. Medical, prescription, dental, and vision coverage. Life insurance, disability, accidental death, identity protection, and legal services. Meru Health mental health and Mercer SmartConnect Medicare programs. Livongo Diabetes and High Blood Pressure programs. Healthcare Bluebook and RX Savings Solutions programs. Hepatitis B (HEPB) and TB vaccinations. Equal Opportunity Employer
Rotech Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to race, color, age, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other protected characteristic.
#J-18808-Ljbffr