Cape Cod Healthcare
Behavioral Health Coordinator – Cape Cod Healthcare
We invite you to join Cape Cod Healthcare to coordinate timely treatment, continuation of care, and disposition planning for patients with behavioral health needs.
Responsibilities
Respond promptly to minimize a patient’s time in the Emergency Department (ED) and reduce overcrowding.
Take a comprehensive behavioral health history, including past inpatient admissions or other levels of care.
Collect information from the patient, family, or providers regarding current functioning at home, school, community, educational, social, legal/court related, and environmental factors contributing to the current crisis.
Identify current providers and state agency involvement.
Identify health‑related social needs (HRSN) such as housing insecurity, food insecurity, transportation access, health insurance, prescription affordability, education, and literacy.
Provide support to the patient and update the process as it progresses.
Once disposition is determined by the Psychiatric Provider, present all relevant assessment information to the payer and obtain authorization for services.
Work closely with the Behavioral Health admissions team regarding inpatient and partial hospital admissions, authorizations, and coordination of services.
Conduct a bed search to arrange admission for patients who meet medical necessity criteria for inpatient psychiatric and less restrictive levels of care.
Arrange admission or readmission to the same facility when a bed is available.
Continuously search for beds until disposition is finalized, keeping the patient or accompanying parent/guardian updated.
Coordinate transfer and admission to an appropriate facility, including obtaining the accepting physician’s name, arrival time, and faxing required information.
Arrange transportation, including ambulance services.
Update any existing crisis prevention plan or safety plan, or create a new plan using the Crisis Planning Tool.
Collaborate with other service providers and newly referred providers to share information (with appropriate consent) regarding the Psychiatric Provider’s treatment plan.
Support linkage with the patient’s natural support system and arrange services for patients discharged home based on the assessment completed by the Psychiatric Provider.
Identify strategies to reduce unnecessary hospitalization and ED utilization by connecting the patient to alternative community‑based services.
Provide the patient with resources and referrals for additional services and supports, such as recovery‑oriented and consumer‑operated community resources.
Answer incoming calls to the Psychiatric Provider.
Provide psycho‑education, including information about recovery, wellness, and crisis self‑management.
Complete all encounter documentation required for the position.
Maintain a comprehensive community resource list.
Perform other work‑related duties as requested or directed.
Participate actively in the annual process improvement plan.
Consistently provide service excellence to all patients, family members, visitors, volunteers, and co‑workers.
Qualifications
Bachelor’s degree in human services required; Master’s preferred.
1–3 years’ experience working with programs treating mental health, substance abuse, or co‑occurring disorders preferred.
Experience using electronic health record documentation systems to document program notes preferred.
Working knowledge and proficiency with Microsoft Office Suite (Word, Excel, Outlook) and internet search engines.
Excellent organization and time‑management skills.
Crisis Prevention Intervention Training within one month of hire.
Current Basic Life Support (BLS) certification.
Schedule: 8 hours per week, rotating evenings (2 p‑10 p) and rotating weekends & holidays.
Hourly pay: $35 per hour.
#J-18808-Ljbffr
Responsibilities
Respond promptly to minimize a patient’s time in the Emergency Department (ED) and reduce overcrowding.
Take a comprehensive behavioral health history, including past inpatient admissions or other levels of care.
Collect information from the patient, family, or providers regarding current functioning at home, school, community, educational, social, legal/court related, and environmental factors contributing to the current crisis.
Identify current providers and state agency involvement.
Identify health‑related social needs (HRSN) such as housing insecurity, food insecurity, transportation access, health insurance, prescription affordability, education, and literacy.
Provide support to the patient and update the process as it progresses.
Once disposition is determined by the Psychiatric Provider, present all relevant assessment information to the payer and obtain authorization for services.
Work closely with the Behavioral Health admissions team regarding inpatient and partial hospital admissions, authorizations, and coordination of services.
Conduct a bed search to arrange admission for patients who meet medical necessity criteria for inpatient psychiatric and less restrictive levels of care.
Arrange admission or readmission to the same facility when a bed is available.
Continuously search for beds until disposition is finalized, keeping the patient or accompanying parent/guardian updated.
Coordinate transfer and admission to an appropriate facility, including obtaining the accepting physician’s name, arrival time, and faxing required information.
Arrange transportation, including ambulance services.
Update any existing crisis prevention plan or safety plan, or create a new plan using the Crisis Planning Tool.
Collaborate with other service providers and newly referred providers to share information (with appropriate consent) regarding the Psychiatric Provider’s treatment plan.
Support linkage with the patient’s natural support system and arrange services for patients discharged home based on the assessment completed by the Psychiatric Provider.
Identify strategies to reduce unnecessary hospitalization and ED utilization by connecting the patient to alternative community‑based services.
Provide the patient with resources and referrals for additional services and supports, such as recovery‑oriented and consumer‑operated community resources.
Answer incoming calls to the Psychiatric Provider.
Provide psycho‑education, including information about recovery, wellness, and crisis self‑management.
Complete all encounter documentation required for the position.
Maintain a comprehensive community resource list.
Perform other work‑related duties as requested or directed.
Participate actively in the annual process improvement plan.
Consistently provide service excellence to all patients, family members, visitors, volunteers, and co‑workers.
Qualifications
Bachelor’s degree in human services required; Master’s preferred.
1–3 years’ experience working with programs treating mental health, substance abuse, or co‑occurring disorders preferred.
Experience using electronic health record documentation systems to document program notes preferred.
Working knowledge and proficiency with Microsoft Office Suite (Word, Excel, Outlook) and internet search engines.
Excellent organization and time‑management skills.
Crisis Prevention Intervention Training within one month of hire.
Current Basic Life Support (BLS) certification.
Schedule: 8 hours per week, rotating evenings (2 p‑10 p) and rotating weekends & holidays.
Hourly pay: $35 per hour.
#J-18808-Ljbffr