Orthopedic Centers of Colorado
Patient Access Specialist
Orthopedic Centers of Colorado, Denver, Colorado, United States, 80285
Join to apply for the
Patient Access Specialist
role at
Orthopedic Centers of Colorado
Position Overview Manage all incoming calls, referrals from emails and OCC’s central fax number, general emails, portal questions, medical records requests, and inquiries to the OCC Divisions.
Essential Functions
Promptly address patient phone calls in a friendly, efficient manner and usher patients toward solutions
Accurately document patient request in Veradigm EHR to communicate with clinical teams
Transfer business calls or requests accurately to internal resources or divisions
Ensure patient satisfaction through prompt, efficient service in a courteous and professional manner
Communicate with divisions through phone, Microsoft Teams, etc., for STAT appointment scheduling.
Abide by all patient privacy and HIPAA expectations
Other administrative support and tracking duties as assigned
Task referral to the appropriate division for scheduling through Phreesia.
Contact patients to gather more information to manage unassigned referrals and not supported specialties referrals.
Manage referrals received on OCC’s universal fax number and via email.
Pull success numbers from Phreesia for monthly review of incoming requests.
Reviews all referrals for accurate assignment
Liaison to outside referral source teams
Other referral duties as assigned
Pay & Benefits
$20 - $23 per hour
Medical, Dental and Vision Insurance
Generous PTO package and paid holidays
Company‑paid life insurance and long‑term disability insurance
Ability to purchase accident insurance, short and long‑term disability insurance.
Opportunities for internal training and development
Retirement Plan eligibility after one month of service with eligibility in company profit sharing
Most positions offer Monday – Friday work schedules
Required Qualifications and Skills
Knowledge of orthopedic office procedures and terminology
1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry
Proficient with phone system capabilities and Microsoft Office 365 products
Previous experience working with an EMR system
Knowledge of HIPAA regulations
Patient centered outlook and willingness to problem solve
Highly detail oriented with excellent follow through to see tasks to resolution.
Strong organization skills
Strong and clear written and verbal communication skills
Possesses a high degree of self‑motivation and produces high quality work with minimal supervision
Desired Qualifications And Skills
Previous orthopedic practice experience
Working knowledge of Veradigm, Ring Central, and Phreesia
Working Conditions
Hours of business are Monday – Friday from 8:00am - 5:00pm.
Constant viewing of computer monitor, mousing, typing and talking.
Able to stoop, lift carry and push/pull 10 pounds or more
On occasion, some early, late, and overtime hours may be required.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Medical Practices
#J-18808-Ljbffr
Patient Access Specialist
role at
Orthopedic Centers of Colorado
Position Overview Manage all incoming calls, referrals from emails and OCC’s central fax number, general emails, portal questions, medical records requests, and inquiries to the OCC Divisions.
Essential Functions
Promptly address patient phone calls in a friendly, efficient manner and usher patients toward solutions
Accurately document patient request in Veradigm EHR to communicate with clinical teams
Transfer business calls or requests accurately to internal resources or divisions
Ensure patient satisfaction through prompt, efficient service in a courteous and professional manner
Communicate with divisions through phone, Microsoft Teams, etc., for STAT appointment scheduling.
Abide by all patient privacy and HIPAA expectations
Other administrative support and tracking duties as assigned
Task referral to the appropriate division for scheduling through Phreesia.
Contact patients to gather more information to manage unassigned referrals and not supported specialties referrals.
Manage referrals received on OCC’s universal fax number and via email.
Pull success numbers from Phreesia for monthly review of incoming requests.
Reviews all referrals for accurate assignment
Liaison to outside referral source teams
Other referral duties as assigned
Pay & Benefits
$20 - $23 per hour
Medical, Dental and Vision Insurance
Generous PTO package and paid holidays
Company‑paid life insurance and long‑term disability insurance
Ability to purchase accident insurance, short and long‑term disability insurance.
Opportunities for internal training and development
Retirement Plan eligibility after one month of service with eligibility in company profit sharing
Most positions offer Monday – Friday work schedules
Required Qualifications and Skills
Knowledge of orthopedic office procedures and terminology
1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry
Proficient with phone system capabilities and Microsoft Office 365 products
Previous experience working with an EMR system
Knowledge of HIPAA regulations
Patient centered outlook and willingness to problem solve
Highly detail oriented with excellent follow through to see tasks to resolution.
Strong organization skills
Strong and clear written and verbal communication skills
Possesses a high degree of self‑motivation and produces high quality work with minimal supervision
Desired Qualifications And Skills
Previous orthopedic practice experience
Working knowledge of Veradigm, Ring Central, and Phreesia
Working Conditions
Hours of business are Monday – Friday from 8:00am - 5:00pm.
Constant viewing of computer monitor, mousing, typing and talking.
Able to stoop, lift carry and push/pull 10 pounds or more
On occasion, some early, late, and overtime hours may be required.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Medical Practices
#J-18808-Ljbffr