Silver State Schools Credit Union
Operations Support Services Officer
Silver State Schools Credit Union, Las Vegas, Nevada, us, 89105
Operations Support Services Officer
Silver State Schools Credit Union
Purpose:
The primary purpose of this position is to assist Silver State Schools Credit Union in living out its Mission, "Excellent Member Service and Financial Solutions – For Life," by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions. Shift & Hours:
Full Time (40 Hours). Monday - Friday (8am - 5pm). Headquarters:
630 Trade Center Dr., Las Vegas, NV 89119. Summary:
Responsible for supporting all branch and departmental support and member functions assigned. Responsible for member support for online banking and mobile banking (consumer and business) and all functions included within the platforms, support frontline teams and back-office operations and all additional assigned credit union operations and member support. Presenting and explaining credit union products and services to employees and members. Buildkeur member/internal team relationships through actively identifying additional products and services that will aid the member in achieving their financial goals. Assist employees and members/internal teams in resolving account related problems by recommending solutions that will meet and/or exceed their requests. This position requires an ability to communicate effectively with internal and external members and to be able to represent the credit union in a professional manner. Provide the highest level of service always. Essential Duties and Responsibilities: Processes all incoming and outgoing communication daily, including verification of deposits, member and frontline correspondence, and research requests. Scans, data sorts, and system indexes all incoming documents, including loan documents, daily work, death certificates, legal documents, and other member records. Responsible for filing, storage, and destruction of checks as specified in SSSCU policies and procedures. Responds and researches member inquiries regarding account operations, access to services, resolving discrepancies, loan application questions, balancing and reconciling account ledgers, adding or reducing service features, and educating and assisting members on digital services. Processesidente financial transactions for members, including opening and closing accounts, issuing checks, processing deposits and withdrawals, processing loan and mortgage payments, filing insurance claims, issuing/reissuing certificates, drafts, and other negotiable instruments. Processes, organizes, and files IRA forms and assists with monitoring the accuracy of all IRA transactions. Assists with frontline and member support of online banking for business account functions, remote deposit capture, ACH, online wires, Check Positive Pay, and supporting all business bill pay users. Must be comfortable in a high‑volume, fast‑paced environment, handling inbound and outbound calls to members and potential members offering products and services. Processes all digital payment inquiries, including dispute resolutions, payment holds, and general ledger reconciliation. Assists Risk Management with digital payment fraud investigations and researches improper payment usage. Highly proficient in the knowledge and use of all digital/electronic products and services, training employees and members on all digital platforms. Resolves member issues such as login problems, mobile application questions, and general online banking inquiries. Supports frontline and.instructions on member support research, processes, and procedures. Recommends efficiencies in support workflows for automation. Assists with quality control for frontline and department assigned applications. Works cooperatively with all other departments to ensure all member and employee requests are satisfied. Completes various reports and projects as required. Adheres to the Credit Union’s core values (SMART Pro) and follows established credit union policies and procedures, government rules and regulations, and visitor and security guidelines. Other duties and functions as assigned by leadership. Education and Experience:
High school diploma or GED; and a minimum of 3‑5 years related experience and/or training in banking operations, or equivalent combination of education and experience. Thorough knowledge of the credit union’s computer system for performing basic input/output tasks. Proficiency in Word, Excel, PowerPoint, and technology software preferred. Must take all required digital banking certification classes and pass exams within 6 months of hire date. Application Requirements:
*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*. **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**. SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE). DRUG-FREE WORKPLACE.
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The primary purpose of this position is to assist Silver State Schools Credit Union in living out its Mission, "Excellent Member Service and Financial Solutions – For Life," by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions. Shift & Hours:
Full Time (40 Hours). Monday - Friday (8am - 5pm). Headquarters:
630 Trade Center Dr., Las Vegas, NV 89119. Summary:
Responsible for supporting all branch and departmental support and member functions assigned. Responsible for member support for online banking and mobile banking (consumer and business) and all functions included within the platforms, support frontline teams and back-office operations and all additional assigned credit union operations and member support. Presenting and explaining credit union products and services to employees and members. Buildkeur member/internal team relationships through actively identifying additional products and services that will aid the member in achieving their financial goals. Assist employees and members/internal teams in resolving account related problems by recommending solutions that will meet and/or exceed their requests. This position requires an ability to communicate effectively with internal and external members and to be able to represent the credit union in a professional manner. Provide the highest level of service always. Essential Duties and Responsibilities: Processes all incoming and outgoing communication daily, including verification of deposits, member and frontline correspondence, and research requests. Scans, data sorts, and system indexes all incoming documents, including loan documents, daily work, death certificates, legal documents, and other member records. Responsible for filing, storage, and destruction of checks as specified in SSSCU policies and procedures. Responds and researches member inquiries regarding account operations, access to services, resolving discrepancies, loan application questions, balancing and reconciling account ledgers, adding or reducing service features, and educating and assisting members on digital services. Processesidente financial transactions for members, including opening and closing accounts, issuing checks, processing deposits and withdrawals, processing loan and mortgage payments, filing insurance claims, issuing/reissuing certificates, drafts, and other negotiable instruments. Processes, organizes, and files IRA forms and assists with monitoring the accuracy of all IRA transactions. Assists with frontline and member support of online banking for business account functions, remote deposit capture, ACH, online wires, Check Positive Pay, and supporting all business bill pay users. Must be comfortable in a high‑volume, fast‑paced environment, handling inbound and outbound calls to members and potential members offering products and services. Processes all digital payment inquiries, including dispute resolutions, payment holds, and general ledger reconciliation. Assists Risk Management with digital payment fraud investigations and researches improper payment usage. Highly proficient in the knowledge and use of all digital/electronic products and services, training employees and members on all digital platforms. Resolves member issues such as login problems, mobile application questions, and general online banking inquiries. Supports frontline and.instructions on member support research, processes, and procedures. Recommends efficiencies in support workflows for automation. Assists with quality control for frontline and department assigned applications. Works cooperatively with all other departments to ensure all member and employee requests are satisfied. Completes various reports and projects as required. Adheres to the Credit Union’s core values (SMART Pro) and follows established credit union policies and procedures, government rules and regulations, and visitor and security guidelines. Other duties and functions as assigned by leadership. Education and Experience:
High school diploma or GED; and a minimum of 3‑5 years related experience and/or training in banking operations, or equivalent combination of education and experience. Thorough knowledge of the credit union’s computer system for performing basic input/output tasks. Proficiency in Word, Excel, PowerPoint, and technology software preferred. Must take all required digital banking certification classes and pass exams within 6 months of hire date. Application Requirements:
*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*. **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**. SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE). DRUG-FREE WORKPLACE.
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